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Army disappeared

Army disappeared

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Moderators for Stormfall: Age of War wanted
Aug 6, 2017, 00:4808/06/17
12/11/15
23

Army disappeared

And I can't even write a support ticket.  Support just takes me to articles that have nothing to do with my issue.  Why can we not write support tickets? 


My farwol's crown army disappeared.  Just poof it's gone.  No, it's not reinforcements somewhere, garrisoned anywhere.  it's just G.O.N.E.  
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Aug 6, 2017, 16:1208/06/17
Aug 6, 2017, 16:14(edited)
03/22/16
1289

cannedam said:


And I can't even write a support ticket.  Support just takes me to articles that have nothing to do with my issue.  Why can we not write support tickets? 


My farwol's crown army disappeared.  Just poof it's gone.  No, it's not reinforcements somewhere, garrisoned anywhere.  it's just G.O.N.E.  

I am sorry to hear of your difficulty. First try basic troubleshooting. Close your game , clear your cache and reopen your game. Second I know it sounds silly but go to your Keep, Select Garrisons,  under  Garrisoned Units select Castles, then All then Recall Units. This should return all of your units from all castles. Unfortunately that means you send tripwires back to all your league members. If your army is not returned please submit a ticket to https://plariumsupport.zendesk.com/hc/en-us/requests/new

Aug 7, 2017, 15:4008/07/17
10/20/15
13

i have the same trouble & nothing here helps a bit

as the above states already, there is no way to report this issue

your URL is worthless

Aug 7, 2017, 15:4208/07/17
10/20/15
13

i am missing troops

i don't know anything about farwol's crown army

i am missing chimeras
Aug 7, 2017, 15:4308/07/17
10/20/15
13
you really do need to create a support department
Aug 8, 2017, 07:0708/08/17
02/29/16
5605

sneaks said:


you really do need to create a support department

Hello.

We do have a Support Department, and you can contact them via this link: https://plariumsupport.zendesk.com/hc/en-us/requests/new

On this page, you'll need to enter all the necessary information and submit your Request.

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