Hello Lady/ Lord  Marclou...

I'm trully sorry because you have this issues, I think is something wrong from your side since there aren't many similar complaints !

You said that you can't submit a ticket to the Support because they don't recognize your ID, did you typed everything there like it is indicated in the esample ? sure if you saved it before having issue ... Attention, your id of profile plariumplay is not the same with the id from the game , read the screenshot below please :

i

So if you can't submit the ticket using the id from game,  i suggest to introduce there the coord of your castle ,if you haven't a screenshot with it you can ask with a friend to watch for your coord.

I wish you a good day and if need assistance for submit the ticket i can help you in pm !

I have to join Plarium Play each and e very time i login -- Why ?

You don't give enough information for us to formulate a good guess.  

Please tell us More about your Computer 

(Borrowed from Mod Mics earlier post on forum )

I remind you that To run Plarium Play, you need:
    - Windows 7- service pack 1 (sp1) is also required  or later, (but i advice you Windows 10 which i use it without issues)
or
    - macOS High Sierra or later.