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Migrating issues

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Moderators for Stormfall: Age of War wanted
Jan 3, 2021, 18:5601/03/21
12/29/20
7

Migrating issues

when trying to migrate my castle, I get a message telling me that my account has been deleted. To my knowledge I have not deleted any account from Plarium Play. I have summited 5 trouble request sense the migration began and still have not received a response. Any help would be welcomed

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32
Comments
17
Comments
Jan 3, 2021, 20:4301/03/21
Jan 3, 2021, 20:44(edited)
12/13/14
1282

How long has this account been inactive? ..... Inactivity is the only reason a castle could be disabled, but that should take 3-5 years

Jan 3, 2021, 21:3801/03/21
12/29/20
7

it has been an active account on facebook and recently in gameroom for the last 4 years. I was still playing on all 3 servers right to the years end

Jan 4, 2021, 13:2401/04/21
12/29/20
7

I have already summited 5 of those trouble tickets sense 12/15/2020 with no response

Jan 4, 2021, 15:3101/04/21
02/22/16
1828

Unforunately sending multi tickets on the same topic is considered spamming and could effect the time frame for getting  help.

  If the complaint hasn't been discarded altogether because of the rule violation.  The best way to deal with these issues  is to send a detail support request only once then if you have no answer within 7-10 days you then ask one of The moderatos here to have your ticket checked by suppling us with your support ticket number. 

Jan 5, 2021, 14:4401/05/21
12/29/20
7

I was not aware of that and I was starting to panic because I wasn't able to get moved over. I don't recall a ticket number ever coming up. Just said that my ticket was summited. I still have not received any email on the issue either

Jan 5, 2021, 15:3101/05/21
02/22/16
1828

If your Ticket was succesfully entered you would of gotten an email in the account that is linked to the game you sent the report about.  But seeing that account is supposed to be  (deleted ) I can see where that could be a quandery. Do you have any other game accounts ?


Jan 6, 2021, 13:0801/06/21
12/29/20
7

yes, and I check my email daily. I have not received anything from them

MicModerator
Jan 7, 2021, 11:4401/07/21
02/22/19
1315
Dan

yes, and I check my email daily. I have not received anything from them

Hello my Lord, can you please send in pm to me or to moderator Wesley , the ticket number  ? in that way we can ask info about it !  

Thank you for your patience , and i wish you a good day !

Jan 7, 2021, 14:1601/07/21
12/29/20
7

like I mentioned above, I did not receive a ticket number

Jan 8, 2021, 04:2101/08/21
02/22/16
1828

If you did not receive a Support Ticket number  in a reply in the email your account is attached to then the ticket was not successfully completed. 

I am very sorry to say  but you will need to try again. 

The link Mic provided should work for you 


Jan 10, 2021, 13:4001/10/21
12/29/20
7

I summited the ticket again, as of now I have not received an email with the ticket number

Jan 12, 2021, 13:0701/12/21
02/22/16
1828

Then something was not correctly entered within the process.  Contact me in PM I will try and help you because the ticket confirmation e-mail should arrive shortly after a successful support ticket request is made.  

Jan 14, 2021, 22:4201/14/21
12/29/20
7

Wesley, I sent you a pm and you never responded

Jan 18, 2021, 00:3001/18/21
02/22/16
1828
Dan

Wesley, I sent you a pm and you never responded

I responded to you  you never replied to My response 

Jan 23, 2021, 21:4901/23/21
12/15/20
1

Hey Wesley, I lost our pm thread, was just now able to find this again..Not sure how many days it has been sense I placed that ticket, but still haven't heard from them

Jan 24, 2021, 16:3301/24/21
Jan 24, 2021, 16:42(edited)
02/22/16
1828

Sent you a Pm 

Edited to Include  Sent you a reply in the account we origionally placed your concerns to me.