Oct 21, 2020, 20:1610/21/20
Hello my Lord , i didn't heard this issue around
Submit a ticket via email to the Support , on the link below forward them all the details and ask a verify for your situation :
https://plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=168105
I wish you a good day and good battles !