The Imperial Loyalty Roll not received
Hi! Here's the problem: For 73 days I received "The Imperial Loyalty Roll" on server 3 on Facebook , but since day 74 everything stopped and I did not receive anything. I explained this thing in 10 emails to the support, but it seems they speak an alien language to them! Tonight I received in response: ''The prizes are awarded for 120 days, after which you have 10 days to claim them, otherwise you will lose them''. Okay, I knew that, but I've reported that I DIDN'T GET THEM FROM DAY 73, I DIDN'T ASK FOR INFORMATION WHEN IT EXPIRED!!! What the hell is so complicated?! Can someone help me with a tip how to solve the problem?