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I got charged more sapphires than i should have

I got charged more sapphires than i should have

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Moderators for Stormfall: Age of War wanted
Nov 11, 2019, 16:2911/11/19
09/13/19
2

I got charged more sapphires than i should have

Platform: Plarium Play;

Server: The Dark Plains;

Feature: Black market healer;

Special conditions: "-75% Amazing unit revival discount" and "-25% Epic unit discount"

Steps: 1- Went to the global events window


          2- Clicked on purchase under the -75% Unit revival discount;


   3- I revived 3 "Pegasus" and 4 "Great western dragon" out of the "Healer" window;

What should have happened: I get charged 569 sapphires for the 3 "Pegasus" and 1950 sapphires for the 4 "Great western dragon" (those were the numbers shown).

What actually happened: I got charged around 7200 Sapphires (Went from around 11500 to 3961).


PS: As seen in the seconds screenshot, the discount was still available.

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MicModerator
Nov 11, 2019, 21:2511/11/19
02/22/19
1347

Hello Lord Bahayo, thank you for reported this , 

Are you sure about that you didn't clicked for mistake on the revive button  of the page in the lower right corner ? i ask because sometime i did it ...but i realised later , after i noticed there are missing more saphs from my account ! 




Nov 11, 2019, 21:5011/11/19
09/13/19
2

Hello,

I'm sure i didn't click that as i always double check and i didn't get any more units than the ones i named.

Is It possible to check my purchase history ?

If not, has this bug been reported before ? Or can it be recreated ?

If not, maybe i clicked something wrong.

Thanks for the answer ! 

MicModerator
Nov 12, 2019, 08:5111/12/19
02/22/19
1347
I will pass it to the technical agents , thank you for your patience !
Nov 12, 2019, 11:0011/12/19
Nov 13, 2019, 09:17(edited)
10/30/19
115

Bahayo said:


Platform: Plarium Play;

Server: The Dark Plains;

Feature: Black market healer;

Special conditions: "-75% Amazing unit revival discount" and "-25% Epic unit discount"

Steps: 1- Went to the global events window


          2- Clicked on purchase under the -75% Unit revival discount;


   3- I revived 3 "Pegasus" and 4 "Great western dragon" out of the "Healer" window;

What should have happened: I get charged 569 sapphires for the 3 "Pegasus" and 1950 sapphires for the 4 "Great western dragon" (those were the numbers shown).

What actually happened: I got charged around 7200 Sapphires (Went from around 11500 to 3961).


PS: As seen in the seconds screenshot, the discount was still available.

Hi! There is no bug with the 75% Healer discount feature. Still, for you to get the details on the spendings in Sapphires for reviving Units, I'd suggest contacting our HelpDesk


One more thing, thank you very much for such a detailed bug report made. It's a masterpiece!
Nov 12, 2019, 13:4911/12/19
09/13/19
2

I will check with them,

Many thanks.