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New Raid Timer in Contacts is not accurate.

New Raid Timer in Contacts is not accurate.

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Moderators for Stormfall: Age of War wanted
Aug 28, 2019, 17:1908/28/19
01/24/19
10

New Raid Timer in Contacts is not accurate.

Greetings,


So I just raided a castle and the timer now shows 6 days, 6 hours, until I can raid again.


This is inaccurate, as, if you raid again within 7 FULL days, you get 0 resources.


This will lead to people raiding a castle and getting 0 resources on the next raid.


Please fix the timer to be more accurate.



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MicModerator
Aug 29, 2019, 05:1408/29/19
02/22/19
1349

Hello Lord  RATBOYGL, 

thank you for reported this error , can you please specify also where is this situation , server and platform ,so i can forward it to the technical support ?!

Thanks again, and good game and good battles !
AlinaCommunity Manager
Aug 29, 2019, 11:5708/29/19
Aug 29, 2019, 12:00(edited)
05/21/19
3510

RatBoyGL said:


Greetings,


So I just raided a castle and the timer now shows 6 days, 6 hours, until I can raid again.


This is inaccurate, as, if you raid again within 7 FULL days, you get 0 resources.


This will lead to people raiding a castle and getting 0 resources on the next raid.


Please fix the timer to be more accurate.



Hello!


Thanks for reporting this! It's not a bug, the timer is based upon our server update.


I understand that it may be confusing, so we'll let the team know about your feedback.


Cheers!  

Aug 29, 2019, 12:2108/29/19
01/24/19
10

All,


This is on Server 1, Facebook Platform, and my coordinates are 3715, -1164


And this is absolutely a bug.


Right after you raid someone, you have to wait 7 FULL days to raid again or you get zero.  I have tested this time and time again and that is a fact.


So the timer saying anything less than 7 days immediately after a raid could cause someone to raid the castle early and get 0 resources.
Aug 29, 2019, 12:3108/29/19
01/24/19
10

Please see the attached.


The timer is definitely not accurate.



AlinaCommunity Manager
Aug 29, 2019, 15:1108/29/19
05/21/19
3510

RatBoyGL said:


Please see the attached.


The timer is definitely not accurate.



Thanks! We've reported it to the team. I will keep you updated. 


Cheers!
Aug 29, 2019, 15:3308/29/19
01/24/19
10

Side note.  


After clearing cache and deleting all battle reports.


The Contacts area is once again showing now indicator that i Have raided this castle and gotten resources:



AlinaCommunity Manager
Sep 5, 2019, 14:1209/05/19
05/21/19
3510

RatBoyGL said:


Side note.  


After clearing cache and deleting all battle reports.


The Contacts area is once again showing now indicator that i Have raided this castle and gotten resources:



Hello!


Thank you for your patience!


The game team sent us a report that they weren't able to reproduce this issue. 


If you face it again, please let me know. 


Cheers!
Sep 5, 2019, 14:3609/05/19
01/24/19
10

I am asking this to be revisited as I do not think the issue I am reporting is made clear.




Here is a castle I raided today.


The timer says 6 days and 9 hours.   


If I raid this castle again in 6 days 9 hours I will get 0 resources.  The timer is misleading and inaccurate as it is based on server reset and NOT a 7 full days since last raid.

Sep 5, 2019, 17:0509/05/19
01/24/19
10
Sep 6, 2019, 12:4909/06/19
01/24/19
10

Here is another example.



Agent RomaTechnical Support
Sep 10, 2019, 14:4309/10/19
05/10/19
399

RatBoyGL said:


Here is another example.



Hello,

Thanks for your report. Looks indeed suspicious. Let me forward this information to the developers for further investigation.
Sep 11, 2019, 13:2309/11/19
01/24/19
10



So, I think I figured out what is going on.  I literally JUST raided this castle and got my resources.


Now now we see the timer says 6d 10h.


But 6 days and 10 hours is not long enough as you have to way 7 FULL days or you will get no resources on the next raid.


Seems they are going by server reset time instead of actual raid time.
Agent RomaTechnical Support
Sep 22, 2019, 10:4709/22/19
05/10/19
399

RatBoyGL said:





So, I think I figured out what is going on.  I literally JUST raided this castle and got my resources.


Now now we see the timer says 6d 10h.


But 6 days and 10 hours is not long enough as you have to way 7 FULL days or you will get no resources on the next raid.


Seems they are going by server reset time instead of actual raid time.

Yes, you're right. They start counting from 0:00 UTC. The devs are already on it.

Thanks for your report once again!