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Moderators for Stormfall: Age of War wanted
Jul 30, 2019, 19:2407/30/19
07/30/19
2

update not completed

hello I started the mayor's improvement at level 22. the improvement had been active for several days. 

Today I saw that the improvement was over but my mayor's office is still at level 21. you can check this error


What should have happened: improved mayor's office at level 22

What really happened: mayor's office continues at level 21, the schemes spent on the improvement have disappeared


platform: facebook

server: the dark plains

Name: Diego Segovia

coordinates: x4996 y4850

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881
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5
Comments
MicModerator
Jul 30, 2019, 20:1907/30/19
02/22/19
1349
Hello  NEK , i will forward your request , for  verify  this situation !
Agent RomaTechnical Support
Aug 1, 2019, 13:0608/01/19
05/10/19
399

nek said:


hello I started the mayor's improvement at level 22. the improvement had been active for several days. 

Today I saw that the improvement was over but my mayor's office is still at level 21. you can check this error


What should have happened: improved mayor's office at level 22

What really happened: mayor's office continues at level 21, the schemes spent on the improvement have disappeared


platform: facebook

server: the dark plains

Name: Diego Segovia

coordinates: x4996 y4850

Hello!

I'm sorry for your bad experience. Could you please specify the approximate time frames of the upgrade? That would help us investigate the issue further.
Aug 1, 2019, 16:1308/01/19
07/30/19
2

the improvement was active on Wednesday or Thursday of last week. I think the improvement took 5 or 6 days in process. from day 27 to day 30 I was not active. I don't know what happened in those days. When I started the section, the improvement was over but the mayor's office continued at level 21.


la mejora estaba activa el día miercoles o jueves de la semana pasada. creo que la mejora llevaba 5 o 6 dias en proceso . desde el dia 27 al dia 30 no estuve activo. no se que paso en esos dias . cuando inicie secion la mejora ya habia terminado pero la alcaldia continuaba en nivel 21. 

Agent RomaTechnical Support
Aug 7, 2019, 07:0408/07/19
05/10/19
399

nek said:


the improvement was active on Wednesday or Thursday of last week. I think the improvement took 5 or 6 days in process. from day 27 to day 30 I was not active. I don't know what happened in those days. When I started the section, the improvement was over but the mayor's office continued at level 21.


la mejora estaba activa el día miercoles o jueves de la semana pasada. creo que la mejora llevaba 5 o 6 dias en proceso . desde el dia 27 al dia 30 no estuve activo. no se que paso en esos dias . cuando inicie secion la mejora ya habia terminado pero la alcaldia continuaba en nivel 21. 

Hello!

Thanks for providing the information. Unfortunately, I didn't manage to check up on the date when the upgrade was started. Please let us know if there's a possibility to specify the exact date. Thanks!
Aug 7, 2019, 11:5008/07/19
07/30/19
2

Hi, I can't give you the exact date. I don't keep track of it. I just play and when I have resources to improve something I do. I had never had problems like this. I estimate that the improvement began between July 12 and 15.


hola no puedo darte la fecha exacta. no llevo un control de ello. simplemente juego y cuando tengo recursos para mejorar algo lo hago. nunca habia tenido problemas de este tipo . calculo que la mejora comenzo entre el dia 12 y 15 de julio .