This topic is closed

My sapphires are gone

11 Replies
User
16 July, 2019, 10:05 PM UTC
Hello I want to report missing sapphires can someone help?
UTC +4:00
1
Moderator
17 July, 2019, 11:04 AM UTC
Sorry for your troubles. Please add more information  game Platform and server  along with your cords and a description of the problem so we may better help you 
The Keep
UTC +4:00
1
User
17 July, 2019, 12:47 PM UTC

Hi thanks Wesley!  PC platform, Server Dark Plains, coords 1391; 2085.  I went to take advantage of the 25% off of the fortifications and improvements yesterday and noticed that i only had 365 sapphires, some of which I collected yesterday.  I was wondering if you all could recover the amount I had as I had not spent them in efforts to save for fortifications and improvements.



Wesley Pringle said:

Sorry for your troubles. Please add more information  game Platform and server  along with your cords and a description of the problem so we may better help you 

UTC +4:00
1
Moderator
18 July, 2019, 12:38 AM UTC

I will forward your request BTW how many Sapphires are you missing ?



The Keep
UTC +4:00
1
User
18 July, 2019, 4:36 PM UTC
I honestly do not recall.  We had just won thousands of them and I had quite a few saved before that. 
UTC +4:00
1
Community Manager
19 July, 2019, 11:38 AM UTC

Tobirama said:


I honestly do not recall.  We had just won thousands of them and I had quite a few saved before that. 

Hello, Tobirama. Please, indicate the exact date when you noticed that the number of sapphires you had decreased. Looking forward to hearing from you.

UTC +8:00
1
User
19 July, 2019, 12:33 PM UTC
Hi Boris.  I noticed on July 15 or 16. I think it was the 16th.
UTC +4:00
1
Community Manager
23 July, 2019, 10:50 AM UTC

Tobirama said:


Hi Boris.  I noticed on July 15 or 16. I think it was the 16th.

Hi, Tobirama. Sorry for the delay with reply. As I can see on my side, you have 3,496 Sapphires on your account balance now. Is the above-mentioned issue still relevant?


Also, I see that you purchased 256 Imperial Demons on July 14 at 14:35 UTC time. Their overall price was 7,168 Sapphires. 


I hope this information will be useful. 
UTC +8:00
1
User
23 July, 2019, 10:08 PM UTC
Hi Boris,  No problem.  The current sapphires were earned since losing my previous sapphires.  We have completed and ranked in several events since I initially reported the incident.
UTC +4:00
1
Community Manager
24 July, 2019, 11:21 AM UTC

Tobirama said:


Hi Boris,  No problem.  The current sapphires were earned since losing my previous sapphires.  We have completed and ranked in several events since I initially reported the incident.

I'm glad to hear that my answer was useful. 


Happy gaming!
UTC +8:00
1
User
25 July, 2019, 2:39 AM UTC

Hi Boris,


I apologize for not reading the entirety of your message.  I was heading to work when I saw your reply. 


It was not my intention to purchase imperial demons with over 7k sapphires... OUCH!!!  Is there any way you can take the imperial demons back and refund the sapphires?  I do see the imperial demons in my troops, but did not intentionally select them.


Boris Shevchenko said:



Tobirama said:


Hi Boris.  I noticed on July 15 or 16. I think it was the 16th.

Hi, Tobirama. Sorry for the delay with reply. As I can see on my side, you have 3,496 Sapphires on your account balance now. Is the above-mentioned issue still relevant?


Also, I see that you purchased 256 Imperial Demons on July 14 at 14:35 UTC time. Their overall price was 7,168 Sapphires. 


I hope this information will be useful. 

UTC +4:00
1
Technical Support
28 July, 2019, 3:20 PM UTC

Tobirama said:


Hi Boris,


I apologize for not reading the entirety of your message.  I was heading to work when I saw your reply. 


It was not my intention to purchase imperial demons with over 7k sapphires... OUCH!!!  Is there any way you can take the imperial demons back and refund the sapphires?  I do see the imperial demons in my troops, but did not intentionally select them.


Boris Shevchenko said:



Tobirama said:


Hi Boris.  I noticed on July 15 or 16. I think it was the 16th.

Hi, Tobirama. Sorry for the delay with reply. As I can see on my side, you have 3,496 Sapphires on your account balance now. Is the above-mentioned issue still relevant?


Also, I see that you purchased 256 Imperial Demons on July 14 at 14:35 UTC time. Their overall price was 7,168 Sapphires. 


I hope this information will be useful. 

Hello!

Please note that the mentioned number of Imperial Demons were taken back from your account. 7 168 Sapphires were credited accordingly.

Have an awesome day ahead! The topic will be closed.
Support agents do not reply to private messages, they only use it for requesting additional information | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
UTC +3:00
1
6698909 users registered; 104419 topics; 456082 posts; our newest member:Pintumondal