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Moderators for Stormfall: Age of War wanted

Comments

1 2 3 4 5 6 7

Agent PavelTechnical Support

Nov 20, 2018, 14:0311/20/18

07/02/15

4523

Mephisto said:

hi, some of my players have problems in receiving recognition of the prize for new acts of value. although they are positioned in the elite tournament among the first 100, the game does not recognize them the corresponding prize in the deeds of value.

I kindly ask the support to do the vericihe for my partner located x: 1906 y: 976. waiting for your confirmation, I offer cordial greetings
Mephisto

Hello!

Please submit an individual topic with your question specified in it. Here is an instruction on how to report bugs.

DW DAngiolillo

Nov 21, 2018, 15:3211/21/18

11/15/18

I am still unable to get the game to fully load on server #3 so that I may return to server #1. is there anyone out there that can help me with this issue. I have tried everything from above with no success and it has been over a week now with no help from Plarium. Please help, I have been playing this game for several years now and would like to continue...

Agent PavelTechnical Support

Nov 22, 2018, 11:2211/22/18

07/02/15

4523

Fighter said:

I am still unable to get the game to fully load on server #3 so that I may return to server #1. is there anyone out there that can help me with this issue. I have tried everything from above with no success and it has been over a week now with no help from Plarium. Please help, I have been playing this game for several years now and would like to continue...

Hello, Lord!

Could you please clarify the issue you experience with getting to another server? The game is not loading or the change server option is unavailable?

fabian

Dec 14, 2018, 18:0812/14/18

Dec 14, 2018, 18:11(edited)

02/02/17

in 119 fallen in the catacombs and disappeared ... it cost me a lot to reach that number ... please solve it tenia en las catacumbas 119 caidosy desaparecieron...me costo mucho llegar a ese numero...por favor solucionenmelo

Agent PavelTechnical Support

Dec 23, 2018, 12:4412/23/18

07/02/15

4523

fabian said:

in 119 fallen in the catacombs and disappeared ... it cost me a lot to reach that number ... please solve it tenia en las catacumbas 119 caidosy desaparecieron...me costo mucho llegar a ese numero...por favor solucionenmelo

Hello!

Please submit an individual topic with your question specified in it. Here is an instruction on how to report bugs.

Red

Dec 23, 2018, 20:0612/23/18

12/23/18

Dear Sir, flash is blocking all the time I have update them, chrome also, empty the cache and all the rest. Before the last patch I never have problem. Now sometime I have to restart the game becuse is blocked.

arnie

Dec 27, 2018, 13:5812/27/18

09/22/16

Only about half the screen loads Flash using Chrome. The bottom is black. Can just about play. A Reboot of MacOS failed to fix it. It happened after server was down.

Agent PavelTechnical Support

Dec 28, 2018, 14:2912/28/18

07/02/15

4523

arnie said:

Only about half the screen loads Flash using Chrome. The bottom is black. Can just about play. A Reboot of MacOS failed to fix it. It happened after server was down.

Hello, Lord!

This issue is already discussed in another topic. Here is a link for you.

Aragorn

Jan 12, 2019, 19:3501/12/19

Jan 13, 2019, 14:48(edited)

01/12/19

I used a instant recall, the attack was canceled, then i left the game. when i came back i found a report with my troops dead in a beacon. conclusion: i used a instant recall and it probably didn t work cause of some game problems. i would like to get my troops back. I spent a lot of time, even money for that army, is not fair to lose it like this.i will put a picture in.

Agent PavelTechnical Support

Jan 13, 2019, 14:5201/13/19

07/02/15

4523

silviugeorge100 said:

I used a instant recall, the attack was canceled, then i left the game. when i came back i found a report with my troops dead in a beacon. conclusion: i used a instant recall and it probably didn t work cause of some game problems. i would like to get my troops back. I spent a lot of time, even money for that army, is not fair to lose it like this.i will put a picture in.

This topic is related to loading issues.

There are no bugs related to the Instant Recall item. If you consider you have found one, please report it with the following instruction in an individual topic.

toolman

Jan 21, 2019, 15:3301/21/19

07/29/17

HI when I go in to the temple of war and try to activate a relic ti tell me this relic can not be placed in the sanctuary I am not putting it in the sanctuary trying to activate it

Agent HelgaTechnical Support

Jan 23, 2019, 12:1101/23/19

05/13/15

1258

toolman said:

HI when I go in to the temple of war and try to activate a relic ti tell me this relic can not be placed in the sanctuary I am not putting it in the sanctuary trying to activate it

Hi!

This is a topic for reporting loading issues. Please create a separate topic and describe the issue according to this instruction.

holllo

Mar 9, 2019, 11:4503/09/19

03/09/19

black screen game not loading, and don't say it s my windows or my computer or my browser please.

tired of this wasting times of insupportable "supports" everywhere with this stuff

Agent HelgaTechnical Support

Mar 10, 2019, 11:2803/10/19

05/13/15

1258

holllo said:

black screen game not loading, and don't say it s my windows or my computer or my browser please.
tired of this wasting times of insupportable "supports" everywhere with this stuff

Hi! Did you complete all the steps from the instruction below?

trispiritdragon

Mar 10, 2019, 15:5703/10/19

11/04/16

Hello.

I am having issues trying to download the Plarium Play. It will download then the box pops up to Run, however, the cursor just spins and nothing happens. Please help me out.

Thanks.

Agent HelgaTechnical Support

Mar 14, 2019, 14:0803/14/19

05/13/15

1258

trispiritdragon said:

Hello.
I am having issues trying to download the Plarium Play. It will download then the box pops up to Run, however, the cursor just spins and nothing happens. Please help me out.
Thanks.

Hi!

Please delete the application completely and then download a new installer from the plarium.com website.

I hope this helps!

Dani the Hag

Mar 15, 2019, 01:5403/15/19

08/09/16

Facebook are still creating problems, my game was fine and all of a sudden when I switched servers on there it gave me this https://prnt.sc/my2n5c Can you help resolve the issue please? Clicking full screen puts my castle up fine, but all the various tabs all around are tiny and reports are illegible, they are so small.

Agent HelgaTechnical Support

Apr 15, 2019, 12:1004/15/19

05/13/15

1258

Dani the Hag LD said:

Facebook are still creating problems, my game was fine and all of a sudden when I switched servers on there it gave me this https://prnt.sc/my2n5c Can you help resolve the issue please? Clicking full screen puts my castle up fine, but all the various tabs all around are tiny and reports are illegible, they are so small.

Hello!

There were loading issues on the Facebook side recently. Does the issue persist?

Red

Apr 16, 2019, 14:4004/16/19

12/23/18

So now I am very angry with dear Plerium- I play from 2013. You start gave problem with adobe las t yeahr- Now i change browser and play with Explorer before with Crhome. Now is impossible to play- Don t tell me I have to send report. My lenguage is italian and I dont have time to make your stupid reports- You hnow your problem resolve it i stop to play and to give you my monay ok? Wehn you rersolve you problems I will start agaiin play

Best regards

niveklaen

Apr 19, 2019, 14:4904/19/19

01/21/16

The game has started requiring me to verify that I am a human every time I log in - it is time consuming and annoying - hw can I make it stop?

1 2 3 4 5 6 7

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Or upgrade your Windows version to the higher one.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":161,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":161,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":161,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":161,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"97vqs\",\"text\":\"For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":111,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":111,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":111,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":111,\"style\":\"fontfamily-Arial\"},{\"offset\":106,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":106,\"length\":4,\"key\":4}],\"data\":{}},{\"key\":\"10our\",\"text\":\"If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":112,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":112,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":112,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":112,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"f42ji\",\"text\":\"Sometimes installing and enabling a VPN on your PC may also help to enter the game.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"dpi9t\",\"text\":\"If the issue persists, please find the \\\"pp_log.txt\\\" file and send it to our Support team. You should find that file at this address:\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":132,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":132,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":132,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":132,\"style\":\"fontfamily-Arial\"},{\"offset\":40,\"length\":10,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":40,\"length\":10,\"key\":5}],\"data\":{}},{\"key\":\"1mi60\",\"text\":\"For Microsoft Windows:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":22,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":22,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":22,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":22,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":22,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"1slm9\",\"text\":\"C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":69,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":69,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":69,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":69,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"1co46\",\"text\":\"For Mac OS X:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":13,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":13,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":13,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":13,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":13,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"c62p1\",\"text\":\"/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"6gqu3\",\"text\":\" \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"c04pq\",\"text\":\"Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the “Troubleshooting” section, and clicking “Show log file”.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":5,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":0,\"length\":5,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":6,\"length\":177,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":5,\"style\":\"bgcolor-transparent\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":5,\"style\":\"fontsize-12pt\"},{\"offset\":6,\"length\":177,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":5,\"style\":\"fontfamily-Arial\"},{\"offset\":6,\"length\":177,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":4,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"2ok71\",\"text\":\"The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging  \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":127,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":127,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":127,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":127,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":127,\"style\":\"BOLD\"},{\"offset\":0,\"length\":127,\"style\":\"UNDERLINE\"},{\"offset\":0,\"length\":127,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"18i4d\",\"text\":\"This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":114,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":114,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":114,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":114,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"e8v3h\",\"text\":\"Clear cache in Plarium Play (Settings -> Reset cache).\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":54,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":54,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":54,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":54,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":54,\"style\":\"color-rgb(5,5,5)\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"400t7\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":6}],\"data\":{}},{\"key\":\"131li\",\"text\":\"Installing and enabling a VPN on your PC may also help.\\n\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"b7kbd\",\"text\":\"If the troubleshoots given above dіd not help, please submit a request to our Support Team by using this link.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":78,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":90,\"length\":10,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":109,\"length\":1,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":110,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":110,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":110,\"style\":\"fontfamily-Arial\"},{\"offset\":78,\"length\":12,\"style\":\"color-rgb(17,85,204)\"},{\"offset\":100,\"length\":9,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":78,\"length\":12,\"key\":7},{\"offset\":100,\"length\":9,\"key\":8}],\"data\":{\"text-align\":\"justify\"}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">PC</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">PC</span>\",\"targetOption\":\"\"}}}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Mac</span><span style=\\\"font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">.</span><span style=\\\"font-size:12pt;font-family:Arial;color:#027aff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\"><br></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Mac</span><span style=\\\"font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">.</span><span style=\\\"font-size:12pt;font-family:Arial;color:#027aff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\"><br></span>\",\"targetOption\":\"\"}}}},\"2\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\"}}}},\"3\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\"}}}},\"4\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\"}}}},\"5\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">pp_log.txt</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">pp_log.txt</span>\",\"targetOption\":\"\"}}}},\"6\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\"}}}},\"7\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://social-support.plarium.com/hc/en-us/requests/new\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Support Team</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://social-support.plarium.com/hc/en-us/requests/new\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Support Team</span>\",\"targetOption\":\"\"}}}},\"8\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">this link</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">this link</span>\",\"targetOption\":\"\"}}}}}}","contentHtml":"","createdDate":"1534862280000","folderId":"50","id":"108573","authorId":"1794866","authorRegistered":"1435838594363","authorName":"Agent Pavel","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"21345","commentsCount":"327","likesCount":"5","authorCommentsCount":"4523","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfall-age-of-war/50_bug-reports/108573_loading-issues-18/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"2","lastPage":"17"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_536137/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Mephisto said:</p><br><blockquote><p>hi, some of my players have problems in receiving recognition of the prize for new acts of value. although they are positioned in the elite tournament among the first 100, the game does not recognize them the corresponding prize in the deeds of value.</p><br><p>I kindly ask the support to do the vericihe for my partner located x: 1906 y: 976. waiting for your confirmation, I offer cordial greetings\n</p><p>Mephisto</p></blockquote><p>Hello!\r</p>\rPlease submit an individual topic with your question specified in it. Here is an instruction on <a href=\"//plarium.com/forum/en/stormfall-age-of-war/bug-reports/84409_creating-a-bug-report/\" target=\"_blank\">how to report bugs</a>.","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1542722611393","editedDate":"0","id":"536137","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"536137","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4821166/","commentUrl":"/forum/en/comment/topic_536478/"},"strings":{"userRole":"","userId":"4821166","contentDraftJs":"","contentHtml":"I am still unable to get the game to fully load on server #3 so that I may return to server #1. is there anyone out there that can help me with this issue. I have tried everything from above with no success and it has been over a week now with no help from Plarium. Please help, I have been playing this game for several years now and would like to continue...","userRegistered":"1542316455090","userCommentsCount":"3","userName":"DW DAngiolillo","createdDate":"1542814364073","editedDate":"0","id":"536478","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"536478","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_536722/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Fighter said:</p><br><blockquote>I am still unable to get the game to fully load on server #3 so that I may return to server #1. is there anyone out there that can help me with this issue. I have tried everything from above with no success and it has been over a week now with no help from Plarium. Please help, I have been playing this game for several years now and would like to continue...</blockquote><p>Hello, Lord!</p>Could you please clarify the issue you experience with getting to another server? The game is not loading or the change server option is unavailable? ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1542885779607","editedDate":"0","id":"536722","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"536722","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1428613/","commentUrl":"/forum/en/comment/topic_542286/"},"strings":{"userRole":"","userId":"1428613","contentDraftJs":"","contentHtml":"<p>  </p><p>in 119 fallen in the catacombs and disappeared ... it cost me a lot to reach that number ... please solve it    tenia    en las catacumbas 119 caidosy desaparecieron...me costo mucho llegar a ese numero...por favor solucionenmelo</p>","userRegistered":"1486001852817","userCommentsCount":"1","userName":"fabian ","createdDate":"1544810913200","editedDate":"1544811090003","id":"542286","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/26213060.jpeg?v=1561389613"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"542286","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_544585/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>fabian said:</p><br><blockquote>  <p>in 119 fallen in the catacombs and disappeared ... it cost me a lot to reach that number ... please solve it    tenia    en las catacumbas 119 caidosy desaparecieron...me costo mucho llegar a ese numero...por favor solucionenmelo</p></blockquote><p>Hello!\r</p>\rPlease submit an individual topic with your question specified in it. Here is an instruction on <a href=\"//plarium.com/forum/en/stormfall-age-of-war/bug-reports/84409_creating-a-bug-report/\" target=\"_blank\">how to report bugs</a>.","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1545569089520","editedDate":"0","id":"544585","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"544585","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5215423/","commentUrl":"/forum/en/comment/topic_544720/"},"strings":{"userRole":"","userId":"5215423","contentDraftJs":"","contentHtml":"Dear Sir, flash is blocking all the time I have update them, chrome also, empty the cache and all the rest. Before the last patch I never have problem. Now sometime I have to restart the game becuse is blocked.","userRegistered":"1545593610107","userCommentsCount":"5","userName":"Red","createdDate":"1545595618077","editedDate":"0","id":"544720","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"544720","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1267475/","commentUrl":"/forum/en/comment/topic_555836/"},"strings":{"userRole":"","userId":"1267475","contentDraftJs":"","contentHtml":"Only about half the screen loads Flash using Chrome. The bottom is black. Can just about play. A Reboot of MacOS failed to fix it. It happened after server was down. ","userRegistered":"1474580905137","userCommentsCount":"20","userName":"arnie","createdDate":"1545919086263","editedDate":"0","id":"555836","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"555836","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_560866/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>arnie said:</p><br><blockquote>Only about half the screen loads Flash using Chrome. The bottom is black. Can just about play. A Reboot of MacOS failed to fix it. It happened after server was down. </blockquote><p>Hello, Lord!\r</p>\rThis issue is already discussed in another topic. <a href=\"//plarium.com/forum/en/stormfall-age-of-war/bug-reports/119386_something-has-been-changed-in-the-last-30-minutes/\" target=\"_blank\">Here is a link for you</a>. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1546007387383","editedDate":"0","id":"560866","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"560866","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5470330/","commentUrl":"/forum/en/comment/topic_564499/"},"strings":{"userRole":"","userId":"5470330","contentDraftJs":"","contentHtml":"I used a instant recall, the attack was canceled, then i left the game. when i came back i found a report with my troops dead in a beacon. conclusion: i used a instant recall and it probably didn t work cause of some game problems. i would like to get my troops back. I spent a lot of time, even money for that army, is not fair to lose it like this.i will put a picture in.","userRegistered":"1547321220930","userCommentsCount":"6","userName":"Aragorn ","createdDate":"1547321702437","editedDate":"1547390933053","id":"564499","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/43606397.jpeg?v=1547827128"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"564499","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_564617/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>silviugeorge100 said:</p><br><blockquote>I used a instant recall, the attack was canceled, then i left the game. when i came back i found a report with my troops dead in a beacon. conclusion: i used a instant recall and it probably didn t work cause of some game problems. i would like to get my troops back. I spent a lot of time, even money for that army, is not fair to lose it like this.i will put a picture in.</blockquote><p>This topic is related to loading issues. </p><p>There are no bugs related to the Instant Recall item. If you consider you have found one, please report it with the <a href=\"//plarium.com/forum/en/stormfall-age-of-war/bug-reports/84409_creating-a-bug-report/\" target=\"_blank\">following instruction</a> in an individual topic. </p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1547391127063","editedDate":"0","id":"564617","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"564617","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1704057/","commentUrl":"/forum/en/comment/topic_566196/"},"strings":{"userRole":"","userId":"1704057","contentDraftJs":"","contentHtml":"HI when I go in to the temple of war and try to activate a relic ti tell me this relic can not be placed in the sanctuary I am not putting it in the sanctuary trying to activate it ","userRegistered":"1501337546870","userCommentsCount":"1","userName":"toolman","createdDate":"1548084818740","editedDate":"0","id":"566196","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/33025922.jpeg?v=1613387883"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"566196","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_566470/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>toolman said:</p><br><blockquote>HI when I go in to the temple of war and try to activate a relic ti tell me this relic can not be placed in the sanctuary I am not putting it in the sanctuary trying to activate it </blockquote><p>Hi! </p>This is a topic for reporting loading issues. Please create a separate topic and describe the issue according to <a href=\"//plarium.com/forum/en/stormfall-age-of-war/bug-reports/84409_creating-a-bug-report/\" target=\"_blank\">this instruction</a>.","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1548245477590","editedDate":"0","id":"566470","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"566470","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7975333/","commentUrl":"/forum/en/comment/topic_585224/"},"strings":{"userRole":"","userId":"7975333","contentDraftJs":"","contentHtml":"<p>black screen game not loading, and don't say it s my windows or my computer or my browser please.</p>tired of this wasting times of  insupportable \"supports\" everywhere with this stuff","userRegistered":"1552130740020","userCommentsCount":"3","userName":"holllo","createdDate":"1552131929160","editedDate":"0","id":"585224","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"585224","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_585378/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>holllo said:</p><br><blockquote><p>black screen game not loading, and don't say it s my windows or my computer or my browser please.</p>tired of this wasting times of  insupportable \"supports\" everywhere with this stuff</blockquote><p>Hi! Did you complete all the steps from the instruction below?<br></p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1552217311403","editedDate":"0","id":"585378","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"585378","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320127/","commentUrl":"/forum/en/comment/topic_585414/"},"strings":{"userRole":"","userId":"1320127","contentDraftJs":"","contentHtml":"<p>Hello.</p><p>I am having issues trying to download the Plarium Play.  It will download then the box pops up to Run, however, the cursor just spins and nothing happens.  Please help me out.</p>Thanks.","userRegistered":"1478235177190","userCommentsCount":"6","userName":"trispiritdragon","createdDate":"1552233476180","editedDate":"0","id":"585414","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"585414","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_586687/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>trispiritdragon said:</p><br><blockquote><p>Hello.</p><p>I am having issues trying to download the Plarium Play.  It will download then the box pops up to Run, however, the cursor just spins and nothing happens.  Please help me out.</p>Thanks.</blockquote><p>Hi! </p><p>Please delete the application completely and then download a new installer from the plarium.com website. </p><p>I hope this helps! </p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1552572504697","editedDate":"0","id":"586687","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"586687","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1206688/","commentUrl":"/forum/en/comment/topic_586914/"},"strings":{"userRole":"","userId":"1206688","contentDraftJs":"","contentHtml":"<p>Facebook are still creating problems, my game was fine and all of a sudden when I switched servers on there it gave me this <a href=\"//prnt.sc/my2n5c\" rel=\"nofollow ugc\" target=\"_blank\">https://prnt.sc/my2n5c</a>  Can you help resolve the issue please?  Clicking full screen puts my castle up fine, but all the various tabs all around are tiny and reports are illegible, they are so small.</p>","userRegistered":"1470702491033","userCommentsCount":"38","userName":"Dani the Hag ","createdDate":"1552614883493","editedDate":"0","id":"586914","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"586914","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_596366/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Dani the Hag LD said:</p><br><blockquote><p>Facebook are still creating problems, my game was fine and all of a sudden when I switched servers on there it gave me this <a href=\"//prnt.sc/my2n5c\" rel=\"nofollow ugc\" target=\"_blank\">https://prnt.sc/my2n5c</a>  Can you help resolve the issue please?  Clicking full screen puts my castle up fine, but all the various tabs all around are tiny and reports are illegible, they are so small.</p></blockquote><p>Hello! </p>There were loading issues on the Facebook side recently. Does the issue persist?","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1555330256347","editedDate":"0","id":"596366","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596366","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5215423/","commentUrl":"/forum/en/comment/topic_596666/"},"strings":{"userRole":"","userId":"5215423","contentDraftJs":"","contentHtml":"<p>So now I am very angry with dear Plerium- I play from 2013. You start gave problem with adobe las t yeahr- Now i change browser and play with Explorer before with Crhome. Now is impossible to play- Don t tell me I have to send report. My lenguage is italian and I dont have time to make your stupid reports- You hnow your problem resolve it i stop to play and to give you my monay ok? Wehn you rersolve you problems I will start agaiin play</p><br>Best regards<br>","userRegistered":"1545593610107","userCommentsCount":"5","userName":"Red","createdDate":"1555425646870","editedDate":"0","id":"596666","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596666","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1046347/","commentUrl":"/forum/en/comment/topic_597702/"},"strings":{"userRole":"","userId":"1046347","contentDraftJs":"","contentHtml":"The game has started requiring me to verify that I am a human every time I log in - it is time consuming and annoying - hw can I make it stop?","userRegistered":"1453419440657","userCommentsCount":"1","userName":"niveklaen ","createdDate":"1555685355860","editedDate":"0","id":"597702","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"597702","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"Loading issues","authorRole":"Technical Support","contentDraftJs":"{\"blocks\":[{\"key\":\"43ogq\",\"text\":\"Plarium Play and Game Loading Issues\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":36,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":36,\"style\":\"fontsize-14pt\"},{\"offset\":0,\"length\":36,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":36,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"center\"}},{\"key\":\"78hqi\",\"text\":\"This topic is created to discuss issues you may experience when logging into the game. Here you will find guides and articles, which contain useful information for troubleshooting. Our moderators and Community Managers can also help you in solving login issues. Besides, please check the solutions posted by other players in this thread. They might be useful for resolving the issue without waiting for a response from the staff.  \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":431,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":431,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":431,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":431,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"96s9d\",\"text\":\"There are three main reasons why you may experience login issues:\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":65,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":65,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":65,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":65,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":65,\"style\":\"BOLD\"},{\"offset\":0,\"length\":65,\"style\":\"UNDERLINE\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"60mmn\",\"text\":\"The server does not respond. The game/ launcher client is unable to connect to the server. It means the request from your PC is delivered to the game server, but cannot be processed.  \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":184,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":184,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":184,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":184,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"9umou\",\"text\":\"Network problems. The request from the game client cannot be passed to the game server due to Internet connection issues.  \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":123,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":123,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":123,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":123,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"amt12\",\"text\":\"Device-related issues. For example, a player needs to update or reinstall some drivers, components, OS on his/ her PC, etc. \\n\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":124,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":124,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":124,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":124,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"angtn\",\"text\":\"In the first case, the issue must be resolved by the game server/ launcher developers.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":86,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":86,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":86,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":86,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"c854v\",\"text\":\"If the issue is related to some network problems, the developers can rarely affect the resolution from their side. When the request is sent from the game client/ launcher to the server, it goes through a long way before reaching the target. If the connection is lost at some stage, the signal won’t be delivered and will return to the sender (i.e. your game client).\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":366,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":366,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":366,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":366,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"2nn1g\",\"text\":\"To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":121,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":121,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":121,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":121,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"b62gm\",\"text\":\"Ultimate Loading Troubleshoot\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":29,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":29,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":29,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":29,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":29,\"style\":\"ITALIC\"},{\"offset\":0,\"length\":29,\"style\":\"UNDERLINE\"},{\"offset\":0,\"length\":29,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"cgksk\",\"text\":\"The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":100,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":100,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":100,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":100,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"5nuis\",\"text\":\"Clear cache in Plarium Play. To reset the cache, open Plarium Play > Settings > Troubleshooting > Press the button \\\"Reset cache\\\". \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":130,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":130,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":130,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":130,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"3k98g\",\"text\":\"Uninstall Plarium Play from your PC/ Mac.\\nNote: If you're a macOS user, you'll also need to clean out the \\\"/Users/USERNAME/Public/PlariumPlay\\\" folder manually. USERNAME refers to your macOS user name.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":36,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":37,\"length\":4,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":42,\"length\":158,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-transparent\"},{\"offset\":37,\"length\":4,\"style\":\"bgcolor-transparent\"},{\"offset\":42,\"length\":158,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":36,\"style\":\"fontsize-12pt\"},{\"offset\":37,\"length\":4,\"style\":\"fontsize-12pt\"},{\"offset\":42,\"length\":158,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":36,\"style\":\"fontfamily-Arial\"},{\"offset\":37,\"length\":4,\"style\":\"fontfamily-Arial\"},{\"offset\":42,\"length\":158,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":37,\"length\":4,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":42,\"length\":158,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":33,\"length\":2,\"style\":\"color-rgb(17,85,204)\"},{\"offset\":37,\"length\":3,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":33,\"length\":2,\"key\":0},{\"offset\":37,\"length\":4,\"key\":1}],\"data\":{}},{\"key\":\"co8lt\",\"text\":\"Download the latest version of Plarium Play here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":49,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":49,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":49,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":44,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":44,\"length\":4,\"key\":2}],\"data\":{}},{\"key\":\"1oe75\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":3}],\"data\":{}},{\"key\":\"55mp3\",\"text\":\"For Windows users, please install all the Windows 7 updates that are available in \\\"Windows Update\\\" on your PC. Or upgrade your Windows version to the higher one.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":161,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":161,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":161,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":161,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"97vqs\",\"text\":\"For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":111,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":111,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":111,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":111,\"style\":\"fontfamily-Arial\"},{\"offset\":106,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":106,\"length\":4,\"key\":4}],\"data\":{}},{\"key\":\"10our\",\"text\":\"If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":112,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":112,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":112,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":112,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"f42ji\",\"text\":\"Sometimes installing and enabling a VPN on your PC may also help to enter the game.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"dpi9t\",\"text\":\"If the issue persists, please find the \\\"pp_log.txt\\\" file and send it to our Support team. You should find that file at this address:\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":132,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":132,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":132,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":132,\"style\":\"fontfamily-Arial\"},{\"offset\":40,\"length\":10,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":40,\"length\":10,\"key\":5}],\"data\":{}},{\"key\":\"1mi60\",\"text\":\"For Microsoft Windows:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":22,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":22,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":22,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":22,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":22,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"1slm9\",\"text\":\"C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":69,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":69,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":69,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":69,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"1co46\",\"text\":\"For Mac OS X:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":13,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":13,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":13,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":13,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":13,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"c62p1\",\"text\":\"/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"6gqu3\",\"text\":\" \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"c04pq\",\"text\":\"Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the “Troubleshooting” section, and clicking “Show log file”.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":5,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":0,\"length\":5,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":6,\"length\":177,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":5,\"style\":\"bgcolor-transparent\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":5,\"style\":\"fontsize-12pt\"},{\"offset\":6,\"length\":177,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":5,\"style\":\"fontfamily-Arial\"},{\"offset\":6,\"length\":177,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":4,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"2ok71\",\"text\":\"The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging  \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":127,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":127,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":127,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":127,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":127,\"style\":\"BOLD\"},{\"offset\":0,\"length\":127,\"style\":\"UNDERLINE\"},{\"offset\":0,\"length\":127,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"18i4d\",\"text\":\"This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":114,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":114,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":114,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":114,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"e8v3h\",\"text\":\"Clear cache in Plarium Play (Settings -> Reset cache).\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":54,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":54,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":54,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":54,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":54,\"style\":\"color-rgb(5,5,5)\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"400t7\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":6}],\"data\":{}},{\"key\":\"131li\",\"text\":\"Installing and enabling a VPN on your PC may also help.\\n\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"b7kbd\",\"text\":\"If the troubleshoots given above dіd not help, please submit a request to our Support 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settings</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\"}}}},\"7\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://social-support.plarium.com/hc/en-us/requests/new\",\"title\":\"<span 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style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">this link</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">this link</span>\",\"targetOption\":\"\"}}}}}}","contentHtml":"","createdDate":"1534862280000","folderId":"50","id":"108573","authorId":"1794866","authorRegistered":"1435838594363","authorName":"Agent Pavel","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"21345","commentsCount":"327","likesCount":"5","authorCommentsCount":"4523","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfall-age-of-war/50_bug-reports/108573_loading-issues-18/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"2","lastPage":"17"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_536137/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Mephisto said:</p><br><blockquote><p>hi, some of my players have problems in receiving recognition of the prize for new acts of value. although they are positioned in the elite tournament among the first 100, the game does not recognize them the corresponding prize in the deeds of value.</p><br><p>I kindly ask the support to do the vericihe for my partner located x: 1906 y: 976. waiting for your confirmation, I offer cordial greetings\n</p><p>Mephisto</p></blockquote><p>Hello!\r</p>\rPlease submit an individual topic with your question specified in it. Here is an instruction on <a href=\"//plarium.com/forum/en/stormfall-age-of-war/bug-reports/84409_creating-a-bug-report/\" target=\"_blank\">how to report bugs</a>.","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1542722611393","editedDate":"0","id":"536137","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"536137","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4821166/","commentUrl":"/forum/en/comment/topic_536478/"},"strings":{"userRole":"","userId":"4821166","contentDraftJs":"","contentHtml":"I am still unable to get the game to fully load on server #3 so that I may return to server #1. is there anyone out there that can help me with this issue. I have tried everything from above with no success and it has been over a week now with no help from Plarium. Please help, I have been playing this game for several years now and would like to continue...","userRegistered":"1542316455090","userCommentsCount":"3","userName":"DW DAngiolillo","createdDate":"1542814364073","editedDate":"0","id":"536478","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"536478","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_536722/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Fighter said:</p><br><blockquote>I am still unable to get the game to fully load on server #3 so that I may return to server #1. is there anyone out there that can help me with this issue. I have tried everything from above with no success and it has been over a week now with no help from Plarium. Please help, I have been playing this game for several years now and would like to continue...</blockquote><p>Hello, Lord!</p>Could you please clarify the issue you experience with getting to another server? The game is not loading or the change server option is unavailable? ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1542885779607","editedDate":"0","id":"536722","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"536722","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1428613/","commentUrl":"/forum/en/comment/topic_542286/"},"strings":{"userRole":"","userId":"1428613","contentDraftJs":"","contentHtml":"<p>  </p><p>in 119 fallen in the catacombs and disappeared ... it cost me a lot to reach that number ... please solve it    tenia    en las catacumbas 119 caidosy desaparecieron...me costo mucho llegar a ese numero...por favor solucionenmelo</p>","userRegistered":"1486001852817","userCommentsCount":"1","userName":"fabian ","createdDate":"1544810913200","editedDate":"1544811090003","id":"542286","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/26213060.jpeg?v=1561389613"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"542286","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_544585/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>fabian said:</p><br><blockquote>  <p>in 119 fallen in the catacombs and disappeared ... it cost me a lot to reach that number ... please solve it    tenia    en las catacumbas 119 caidosy desaparecieron...me costo mucho llegar a ese numero...por favor solucionenmelo</p></blockquote><p>Hello!\r</p>\rPlease submit an individual topic with your question specified in it. Here is an instruction on <a href=\"//plarium.com/forum/en/stormfall-age-of-war/bug-reports/84409_creating-a-bug-report/\" target=\"_blank\">how to report bugs</a>.","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1545569089520","editedDate":"0","id":"544585","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"544585","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5215423/","commentUrl":"/forum/en/comment/topic_544720/"},"strings":{"userRole":"","userId":"5215423","contentDraftJs":"","contentHtml":"Dear Sir, flash is blocking all the time I have update them, chrome also, empty the cache and all the rest. Before the last patch I never have problem. Now sometime I have to restart the game becuse is blocked.","userRegistered":"1545593610107","userCommentsCount":"5","userName":"Red","createdDate":"1545595618077","editedDate":"0","id":"544720","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"544720","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1267475/","commentUrl":"/forum/en/comment/topic_555836/"},"strings":{"userRole":"","userId":"1267475","contentDraftJs":"","contentHtml":"Only about half the screen loads Flash using Chrome. The bottom is black. Can just about play. A Reboot of MacOS failed to fix it. It happened after server was down. ","userRegistered":"1474580905137","userCommentsCount":"20","userName":"arnie","createdDate":"1545919086263","editedDate":"0","id":"555836","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"555836","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_560866/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>arnie said:</p><br><blockquote>Only about half the screen loads Flash using Chrome. The bottom is black. Can just about play. A Reboot of MacOS failed to fix it. It happened after server was down. </blockquote><p>Hello, Lord!\r</p>\rThis issue is already discussed in another topic. <a href=\"//plarium.com/forum/en/stormfall-age-of-war/bug-reports/119386_something-has-been-changed-in-the-last-30-minutes/\" target=\"_blank\">Here is a link for you</a>. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1546007387383","editedDate":"0","id":"560866","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"560866","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5470330/","commentUrl":"/forum/en/comment/topic_564499/"},"strings":{"userRole":"","userId":"5470330","contentDraftJs":"","contentHtml":"I used a instant recall, the attack was canceled, then i left the game. when i came back i found a report with my troops dead in a beacon. conclusion: i used a instant recall and it probably didn t work cause of some game problems. i would like to get my troops back. I spent a lot of time, even money for that army, is not fair to lose it like this.i will put a picture in.","userRegistered":"1547321220930","userCommentsCount":"6","userName":"Aragorn ","createdDate":"1547321702437","editedDate":"1547390933053","id":"564499","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/43606397.jpeg?v=1547827128"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"564499","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_564617/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>silviugeorge100 said:</p><br><blockquote>I used a instant recall, the attack was canceled, then i left the game. when i came back i found a report with my troops dead in a beacon. conclusion: i used a instant recall and it probably didn t work cause of some game problems. i would like to get my troops back. I spent a lot of time, even money for that army, is not fair to lose it like this.i will put a picture in.</blockquote><p>This topic is related to loading issues. </p><p>There are no bugs related to the Instant Recall item. If you consider you have found one, please report it with the <a href=\"//plarium.com/forum/en/stormfall-age-of-war/bug-reports/84409_creating-a-bug-report/\" target=\"_blank\">following instruction</a> in an individual topic. </p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1547391127063","editedDate":"0","id":"564617","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"564617","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1704057/","commentUrl":"/forum/en/comment/topic_566196/"},"strings":{"userRole":"","userId":"1704057","contentDraftJs":"","contentHtml":"HI when I go in to the temple of war and try to activate a relic ti tell me this relic can not be placed in the sanctuary I am not putting it in the sanctuary trying to activate it ","userRegistered":"1501337546870","userCommentsCount":"1","userName":"toolman","createdDate":"1548084818740","editedDate":"0","id":"566196","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/33025922.jpeg?v=1613387883"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"566196","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_566470/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>toolman said:</p><br><blockquote>HI when I go in to the temple of war and try to activate a relic ti tell me this relic can not be placed in the sanctuary I am not putting it in the sanctuary trying to activate it </blockquote><p>Hi! </p>This is a topic for reporting loading issues. Please create a separate topic and describe the issue according to <a href=\"//plarium.com/forum/en/stormfall-age-of-war/bug-reports/84409_creating-a-bug-report/\" target=\"_blank\">this instruction</a>.","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1548245477590","editedDate":"0","id":"566470","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"566470","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7975333/","commentUrl":"/forum/en/comment/topic_585224/"},"strings":{"userRole":"","userId":"7975333","contentDraftJs":"","contentHtml":"<p>black screen game not loading, and don't say it s my windows or my computer or my browser please.</p>tired of this wasting times of  insupportable \"supports\" everywhere with this stuff","userRegistered":"1552130740020","userCommentsCount":"3","userName":"holllo","createdDate":"1552131929160","editedDate":"0","id":"585224","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"585224","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_585378/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>holllo said:</p><br><blockquote><p>black screen game not loading, and don't say it s my windows or my computer or my browser please.</p>tired of this wasting times of  insupportable \"supports\" everywhere with this stuff</blockquote><p>Hi! Did you complete all the steps from the instruction below?<br></p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1552217311403","editedDate":"0","id":"585378","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"585378","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320127/","commentUrl":"/forum/en/comment/topic_585414/"},"strings":{"userRole":"","userId":"1320127","contentDraftJs":"","contentHtml":"<p>Hello.</p><p>I am having issues trying to download the Plarium Play.  It will download then the box pops up to Run, however, the cursor just spins and nothing happens.  Please help me out.</p>Thanks.","userRegistered":"1478235177190","userCommentsCount":"6","userName":"trispiritdragon","createdDate":"1552233476180","editedDate":"0","id":"585414","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"585414","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_586687/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>trispiritdragon said:</p><br><blockquote><p>Hello.</p><p>I am having issues trying to download the Plarium Play.  It will download then the box pops up to Run, however, the cursor just spins and nothing happens.  Please help me out.</p>Thanks.</blockquote><p>Hi! </p><p>Please delete the application completely and then download a new installer from the plarium.com website. </p><p>I hope this helps! </p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1552572504697","editedDate":"0","id":"586687","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"586687","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1206688/","commentUrl":"/forum/en/comment/topic_586914/"},"strings":{"userRole":"","userId":"1206688","contentDraftJs":"","contentHtml":"<p>Facebook are still creating problems, my game was fine and all of a sudden when I switched servers on there it gave me this <a href=\"//prnt.sc/my2n5c\" rel=\"nofollow ugc\" target=\"_blank\">https://prnt.sc/my2n5c</a>  Can you help resolve the issue please?  Clicking full screen puts my castle up fine, but all the various tabs all around are tiny and reports are illegible, they are so small.</p>","userRegistered":"1470702491033","userCommentsCount":"38","userName":"Dani the Hag ","createdDate":"1552614883493","editedDate":"0","id":"586914","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"586914","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_596366/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Dani the Hag LD said:</p><br><blockquote><p>Facebook are still creating problems, my game was fine and all of a sudden when I switched servers on there it gave me this <a href=\"//prnt.sc/my2n5c\" rel=\"nofollow ugc\" target=\"_blank\">https://prnt.sc/my2n5c</a>  Can you help resolve the issue please?  Clicking full screen puts my castle up fine, but all the various tabs all around are tiny and reports are illegible, they are so small.</p></blockquote><p>Hello! </p>There were loading issues on the Facebook side recently. Does the issue persist?","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1555330256347","editedDate":"0","id":"596366","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596366","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5215423/","commentUrl":"/forum/en/comment/topic_596666/"},"strings":{"userRole":"","userId":"5215423","contentDraftJs":"","contentHtml":"<p>So now I am very angry with dear Plerium- I play from 2013. You start gave problem with adobe las t yeahr- Now i change browser and play with Explorer before with Crhome. Now is impossible to play- Don t tell me I have to send report. My lenguage is italian and I dont have time to make your stupid reports- You hnow your problem resolve it i stop to play and to give you my monay ok? Wehn you rersolve you problems I will start agaiin play</p><br>Best regards<br>","userRegistered":"1545593610107","userCommentsCount":"5","userName":"Red","createdDate":"1555425646870","editedDate":"0","id":"596666","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596666","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1046347/","commentUrl":"/forum/en/comment/topic_597702/"},"strings":{"userRole":"","userId":"1046347","contentDraftJs":"","contentHtml":"The game has started requiring me to verify that I am a human every time I log in - it is time consuming and annoying - hw can I make it stop?","userRegistered":"1453419440657","userCommentsCount":"1","userName":"niveklaen ","createdDate":"1555685355860","editedDate":"0","id":"597702","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"597702","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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