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Moderators for Stormfall: Age of War wanted

Comments

9 10 11 12 13 14 15

Sarah Barrett

Jan 24, 2021, 23:3201/24/21

04/28/15

I CANNOT GET TO PLARIUM PLAY .

Sarah Barrett

Jan 26, 2021, 06:4001/26/21

04/28/15

Well a lot of our league cannot set up Plarium play -- I see where if noone helps our Marshal our league will fold :( The game says we are in but we can't login . What can we do ?

Cro ratnik

Jan 26, 2021, 13:4801/26/21

12/16/20

I can't enter the game either, tried troubleshooting, including cache reset, reinstall and AV disable but it stays at loading screen 99%. Yesterday it was working fine.

oko

Jan 29, 2021, 10:5201/29/21

05/11/14

I can't change the mail address

does not accept the password

Wesley Pringle

Jan 29, 2021, 13:3201/29/21

02/22/16

1844

You must start a topic in the area below Please read this first so you will know what is required in a Bug report so that we may help you https://plarium.com/forum/en/stormfall-age-of-war/50_bug-reports/84409_creating-a-bug-report/

Mary XII.

Feb 5, 2021, 11:0402/05/21

01/23/20

loading issues

https://prnt.sc/ydw408

farwol's crown, server 3, plarium

Deleted

Feb 5, 2021, 12:5702/05/21

01/13/16

Game freezes constantly.

Deleted

Feb 5, 2021, 13:3202/05/21

01/22/16

Game lag really bad. Game keeps stopping working completely. I reload works for not long then stops working again.

Deleted

Feb 5, 2021, 20:1802/05/21

01/13/16

Still not working right keep crashing.

wkruchas

Feb 12, 2021, 23:1602/12/21

09/07/17

HI I have a ticket open for two days and have not heard anything back, I have been playing for 5 years and my account got reset back to level 1. Can you guys fix it please.

ticket # 2743485

Wesley Pringle

Feb 14, 2021, 15:5602/14/21

02/22/16

1844

wkruchas

HI I have a ticket open for two days and have not heard anything back, I have been playing for 5 years and my account got reset back to level 1. Can you guys fix it please.

ticket # 2743485

Hello Replies can take from 7-10 Days to be answered Please let me know if your Ticket hasn't Been answered by then and I can then have it checked. Sorry for the inconvenience.

Wesley Pringle

Feb 14, 2021, 16:0502/14/21

Feb 14, 2021, 16:07(edited)

02/22/16

1844

Have you checked to make sure your on the correct server ? Server 1 Is The Dark Plains Server 2 Is Untamed Lands and server 3 Is Farwol's Crown

At the top of the Castle it should have one of those Names

Click on it and it will show you the Path to the other servers It could be that your Castle is there.

Just start a build and as fast as you can click on the server change before the Building completes.

Let me know if this does not help

Mario Romio

Feb 26, 2021, 01:2402/26/21

03/07/19

Hi,

loading to 99% then nothing since 3 days. tried to re install, followed all steps but same

Mario Romio

Feb 26, 2021, 01:2602/26/21

03/07/19

BTW i submitt tickets with no feeback.

Daemon

Mar 4, 2021, 12:3703/04/21

12/14/15

Issues with game since last update, when the game loads past 99%, which too be fair is 8/10 times I log on. Game is unresponsive and you have to click on everything 100 times to do anything. Maybe your tech team could look into this. Not getting past 99% at the mo.

Daniel Nicholson

Apr 1, 2021, 02:1004/01/21

08/25/20

Attempting to build occult troops on battle pass causes game to lock up. Battle pass setting for all other troops work just not occult troops

Edwin Davis

Apr 2, 2021, 13:0804/02/21

12/15/20

Unable to load game at all. Tried all troubleshooting issues as stated by you inc reset cache. Unistalled program, reinstalled and all I get is a 'Plarium Play' screen that never updates and is stuck there. This also happened after I had brought up all my troops from the Catcoombs to the Castle to participate in the weekly brawl.

Please don't ask me for technical information, my knowledge is limited. I just enjoy playing the game.

AlinaCommunity Manager

Apr 6, 2021, 11:4404/06/21

05/21/19

3510

Daniel Nicholson

Attempting to build occult troops on battle pass causes game to lock up. Battle pass setting for all other troops work just not occult troops

Hi, Daniel! It was a time-limited bug that was fixed quickly. Thanks for reporting it!

AlinaCommunity Manager

Apr 6, 2021, 11:4504/06/21

05/21/19

3510

Edwin Davis

Please don't ask me for technical information, my knowledge is limited. I just enjoy playing the game.

Hello, Edwin! Have you managed to update the app or not? 🙂

Allan Morenside

Apr 11, 2021, 12:5704/11/21

08/22/18

please need help

9 10 11 12 13 14 15

The topic is locked. You cannot post comments.

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You cannot post comments.","title":"Loading issues","authorRole":"Technical Support","contentDraftJs":"{\"blocks\":[{\"key\":\"43ogq\",\"text\":\"Plarium Play and Game Loading Issues\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":36,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":36,\"style\":\"fontsize-14pt\"},{\"offset\":0,\"length\":36,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":36,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"center\"}},{\"key\":\"78hqi\",\"text\":\"This topic is created to discuss issues you may experience when logging into the game. Here you will find guides and articles, which contain useful information for troubleshooting. Our moderators and Community Managers can also help you in solving login issues. Besides, please check the solutions posted by other players in this thread. They might be useful for resolving the issue without waiting for a response from the staff.  \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":431,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":431,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":431,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":431,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"96s9d\",\"text\":\"There are three main reasons why you may experience login issues:\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":65,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":65,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":65,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":65,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":65,\"style\":\"BOLD\"},{\"offset\":0,\"length\":65,\"style\":\"UNDERLINE\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"60mmn\",\"text\":\"The server does not respond. The game/ launcher client is unable to connect to the server. It means the request from your PC is delivered to the game server, but cannot be processed.  \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":184,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":184,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":184,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":184,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"9umou\",\"text\":\"Network problems. 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When the request is sent from the game client/ launcher to the server, it goes through a long way before reaching the target. If the connection is lost at some stage, the signal won’t be delivered and will return to the sender (i.e. your game client).\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":366,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":366,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":366,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":366,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"2nn1g\",\"text\":\"To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":121,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":121,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":121,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":121,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"b62gm\",\"text\":\"Ultimate Loading Troubleshoot\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":29,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":29,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":29,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":29,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":29,\"style\":\"ITALIC\"},{\"offset\":0,\"length\":29,\"style\":\"UNDERLINE\"},{\"offset\":0,\"length\":29,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"cgksk\",\"text\":\"The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":100,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":100,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":100,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":100,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"5nuis\",\"text\":\"Clear cache in Plarium Play. To reset the cache, open Plarium Play > Settings > Troubleshooting > Press the button \\\"Reset cache\\\". \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":130,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":130,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":130,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":130,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"3k98g\",\"text\":\"Uninstall Plarium Play from your PC/ Mac.\\nNote: If you're a macOS user, you'll also need to clean out the \\\"/Users/USERNAME/Public/PlariumPlay\\\" folder manually. USERNAME refers to your macOS user name.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":36,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":37,\"length\":4,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":42,\"length\":158,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-transparent\"},{\"offset\":37,\"length\":4,\"style\":\"bgcolor-transparent\"},{\"offset\":42,\"length\":158,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":36,\"style\":\"fontsize-12pt\"},{\"offset\":37,\"length\":4,\"style\":\"fontsize-12pt\"},{\"offset\":42,\"length\":158,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":36,\"style\":\"fontfamily-Arial\"},{\"offset\":37,\"length\":4,\"style\":\"fontfamily-Arial\"},{\"offset\":42,\"length\":158,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":37,\"length\":4,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":42,\"length\":158,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":33,\"length\":2,\"style\":\"color-rgb(17,85,204)\"},{\"offset\":37,\"length\":3,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":33,\"length\":2,\"key\":0},{\"offset\":37,\"length\":4,\"key\":1}],\"data\":{}},{\"key\":\"co8lt\",\"text\":\"Download the latest version of Plarium Play here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":49,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":49,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":49,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":44,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":44,\"length\":4,\"key\":2}],\"data\":{}},{\"key\":\"1oe75\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":3}],\"data\":{}},{\"key\":\"55mp3\",\"text\":\"For Windows users, please install all the Windows 7 updates that are available in \\\"Windows Update\\\" on your PC. Or upgrade your Windows version to the higher one.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":161,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":161,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":161,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":161,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"97vqs\",\"text\":\"For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":111,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":111,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":111,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":111,\"style\":\"fontfamily-Arial\"},{\"offset\":106,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":106,\"length\":4,\"key\":4}],\"data\":{}},{\"key\":\"10our\",\"text\":\"If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":112,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":112,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":112,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":112,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"f42ji\",\"text\":\"Sometimes installing and enabling a VPN on your PC may also help to enter the game.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"dpi9t\",\"text\":\"If the issue persists, please find the \\\"pp_log.txt\\\" file and send it to our Support team. You should find that file at this address:\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":132,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":132,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":132,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":132,\"style\":\"fontfamily-Arial\"},{\"offset\":40,\"length\":10,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":40,\"length\":10,\"key\":5}],\"data\":{}},{\"key\":\"1mi60\",\"text\":\"For Microsoft Windows:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":22,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":22,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":22,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":22,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":22,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"1slm9\",\"text\":\"C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":69,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":69,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":69,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":69,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"1co46\",\"text\":\"For Mac OS X:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":13,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":13,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":13,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":13,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":13,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"c62p1\",\"text\":\"/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"6gqu3\",\"text\":\" \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"c04pq\",\"text\":\"Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the “Troubleshooting” section, and clicking “Show log file”.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":5,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":0,\"length\":5,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":6,\"length\":177,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":5,\"style\":\"bgcolor-transparent\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":5,\"style\":\"fontsize-12pt\"},{\"offset\":6,\"length\":177,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":5,\"style\":\"fontfamily-Arial\"},{\"offset\":6,\"length\":177,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":4,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"2ok71\",\"text\":\"The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging  \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":127,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":127,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":127,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":127,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":127,\"style\":\"BOLD\"},{\"offset\":0,\"length\":127,\"style\":\"UNDERLINE\"},{\"offset\":0,\"length\":127,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"18i4d\",\"text\":\"This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":114,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":114,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":114,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":114,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"e8v3h\",\"text\":\"Clear cache in Plarium Play (Settings -> Reset cache).\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":54,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":54,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":54,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":54,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":54,\"style\":\"color-rgb(5,5,5)\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"400t7\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":6}],\"data\":{}},{\"key\":\"131li\",\"text\":\"Installing and enabling a VPN on your PC may also help.\\n\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"b7kbd\",\"text\":\"If the troubleshoots given above dіd not help, please submit a request to our Support Team by using this link.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":78,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":90,\"length\":10,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":109,\"length\":1,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":110,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":110,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":110,\"style\":\"fontfamily-Arial\"},{\"offset\":78,\"length\":12,\"style\":\"color-rgb(17,85,204)\"},{\"offset\":100,\"length\":9,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":78,\"length\":12,\"key\":7},{\"offset\":100,\"length\":9,\"key\":8}],\"data\":{\"text-align\":\"justify\"}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">PC</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">PC</span>\",\"targetOption\":\"\"}}}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Mac</span><span 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style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\"}}}},\"3\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS 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style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">pp_log.txt</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">pp_log.txt</span>\",\"targetOption\":\"\"}}}},\"6\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\"}}}},\"7\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://social-support.plarium.com/hc/en-us/requests/new\",\"title\":\"<span 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Not getting past 99% at the mo.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1450136132657","userCommentsCount":"41","userName":"Daemon ","createdDate":"1614861460010","editedDate":"0","id":"842703","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/16810147.jpeg?v=1636399564"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"842703","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9825079/","commentUrl":"/forum/en/comment/topic_848544/"},"strings":{"userRole":"","userId":"9825079","contentDraftJs":"{\"blocks\":[{\"key\":\"clrfs\",\"text\":\"Attempting to build occult troops on battle pass causes game to lock up. 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Or upgrade your Windows version to the higher one.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":161,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":161,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":161,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":161,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"97vqs\",\"text\":\"For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":111,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":111,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":111,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":111,\"style\":\"fontfamily-Arial\"},{\"offset\":106,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":106,\"length\":4,\"key\":4}],\"data\":{}},{\"key\":\"10our\",\"text\":\"If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":112,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":112,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":112,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":112,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"f42ji\",\"text\":\"Sometimes installing and enabling a VPN on your PC may also help to enter the game.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"dpi9t\",\"text\":\"If the issue persists, please find the \\\"pp_log.txt\\\" file and send it to our Support team. You should find that file at this address:\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":132,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":132,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":132,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":132,\"style\":\"fontfamily-Arial\"},{\"offset\":40,\"length\":10,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":40,\"length\":10,\"key\":5}],\"data\":{}},{\"key\":\"1mi60\",\"text\":\"For Microsoft Windows:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":22,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":22,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":22,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":22,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":22,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"1slm9\",\"text\":\"C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":69,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":69,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":69,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":69,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"1co46\",\"text\":\"For Mac OS X:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":13,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":13,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":13,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":13,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":13,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"c62p1\",\"text\":\"/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"6gqu3\",\"text\":\" \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"c04pq\",\"text\":\"Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the “Troubleshooting” section, and clicking “Show log file”.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":5,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":0,\"length\":5,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":6,\"length\":177,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":5,\"style\":\"bgcolor-transparent\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":5,\"style\":\"fontsize-12pt\"},{\"offset\":6,\"length\":177,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":5,\"style\":\"fontfamily-Arial\"},{\"offset\":6,\"length\":177,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":4,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"2ok71\",\"text\":\"The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging  \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":127,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":127,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":127,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":127,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":127,\"style\":\"BOLD\"},{\"offset\":0,\"length\":127,\"style\":\"UNDERLINE\"},{\"offset\":0,\"length\":127,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"18i4d\",\"text\":\"This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":114,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":114,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":114,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":114,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"e8v3h\",\"text\":\"Clear cache in Plarium Play (Settings -> Reset cache).\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":54,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":54,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":54,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":54,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":54,\"style\":\"color-rgb(5,5,5)\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"400t7\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":6}],\"data\":{}},{\"key\":\"131li\",\"text\":\"Installing and enabling a VPN on your PC may also help.\\n\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"b7kbd\",\"text\":\"If the troubleshoots given above dіd not help, please submit a request to our Support Team by using this link.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":78,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":90,\"length\":10,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":109,\"length\":1,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":110,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":110,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":110,\"style\":\"fontfamily-Arial\"},{\"offset\":78,\"length\":12,\"style\":\"color-rgb(17,85,204)\"},{\"offset\":100,\"length\":9,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":78,\"length\":12,\"key\":7},{\"offset\":100,\"length\":9,\"key\":8}],\"data\":{\"text-align\":\"justify\"}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">PC</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span 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style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\"}}}},\"3\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span 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style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">pp_log.txt</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">pp_log.txt</span>\",\"targetOption\":\"\"}}}},\"6\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\"}}}},\"7\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://social-support.plarium.com/hc/en-us/requests/new\",\"title\":\"<span 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Can you guys fix it please.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"35vd9\",\"text\":\"ticket # 2743485\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"e36ho\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"5sg7n\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"IMAGE\",\"mutability\":\"IMMUTABLE\",\"data\":{\"height\":\"auto\",\"width\":\"auto\",\"alt\":\"\",\"src\":\"https://plarium.com/forum/multimedia/F648F6F9-29F1-4CDF-B4ED-CC58A51273B3\"}}}}","contentHtml":"","userName":"wkruchas"},"images":{},"template_options":{"compositeId":"839578"},"repeaters":{}}]}},{"links":{"authorUrl":"/forum/en/profile/1162852/","commentUrl":"/forum/en/comment/topic_839778/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"{\"blocks\":[{\"key\":\"5b9js\",\"text\":\"Have you checked to make sure your on the correct server ? 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Not getting past 99% at the mo.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1450136132657","userCommentsCount":"41","userName":"Daemon ","createdDate":"1614861460010","editedDate":"0","id":"842703","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/16810147.jpeg?v=1636399564"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"842703","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9825079/","commentUrl":"/forum/en/comment/topic_848544/"},"strings":{"userRole":"","userId":"9825079","contentDraftJs":"{\"blocks\":[{\"key\":\"clrfs\",\"text\":\"Attempting to build occult troops on battle pass causes game to lock up. 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