New Feature - Bonus Program! Collect Points For Huge Rewards!

47 Replies
Venetor
27 May, 2017, 12:03 AM UTC

bug in the bonus program not able to renew. 

clicking on the button only opens event window

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brunsonthomas
27 May, 2017, 6:21 PM UTC
Venetor said:

bug in the bonus program not able to renew. 

clicking on the button only opens event window

Could you show screenshot please so can advise what to do next?
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rickcote13
22 June, 2017, 10:53 AM UTC

What happened to it?  I can not longer activate any bonus'   they do not show up however the food bonus appears active still..


Thanks



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Elise
22 June, 2017, 11:37 AM UTC
The same for me 
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Alina Bright
Community Manager
22 June, 2017, 12:16 PM UTC

rickcote13 said:


What happened to it?  I can not longer activate any bonus'   they do not show up however the food bonus appears active still..


Thanks



Hi! Bonus Program feature was a temporary event. However, you can still use existing bonuses until they expire. You can find them in My Items tab. 

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Alina Bright
Community Manager
22 June, 2017, 12:18 PM UTC
Elise said:

The same for me 
Please check in My Items tab. 
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Snowgoon
22 June, 2017, 12:58 PM UTC

Cannot give bonuses to coiners?

I wonder what that will do to the game

Maybe all coiners will go and leave us in peace

The game can only get better if you extend this idea
Hanging on in quiet desperation is the English way - Pink Floyd - http://prnt.sc/dv923b
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Riuknarutschi
22 June, 2017, 2:21 PM UTC

Similar problem here .... 


but on my acount the whole bonus programm has dissapeared ... ( I still had 5 days left ) 


it has dissapeared from the the event page .... exra bonus points earned in the reload offers have dissapeared ... also you cant renew it .... 


it is like that someone has taken out completely the bonus programm .... 


ASK your CONTENT MANAGER to admit his mistake and put on again the right CONTENT
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Riuknarutschi
22 June, 2017, 2:24 PM UTC

In the  "MyItem" tab it is still showing up correctly .....   but what now ? you will no longer continue with this bonus programm ? 



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TITAN
22 June, 2017, 10:51 PM UTC
Eugenia Misura said:

rickcote13 said:


What happened to it?  I can not longer activate any bonus'   they do not show up however the food bonus appears active still..


Thanks



Hi! Bonus Program feature was a temporary event. However, you can still use existing bonuses until they expire. You can find them in My Items tab. 

I believe it states "New feature" Not a temporary program. Ok I admit I don't read everything in the forums but how about those who don't come here? No in game news like every other stupid answer this question event, face it you dropped the ball and again upset your customers. You celebrate 8 years but it isn't a celebration to your customers  who are often left in the dark, unsupported and if it wasn't for the friends we make and the time we spent to get where we are I am pretty sure we wouldn't be here based on your company practice and lack of support. Sure go read the forums and hopefully we learn from others mistakes, god knows we learn very little from the plarium support in here. Yes some help, others are of no use what so ever but bottom line is it is always the same when it come to actual and factual support, too little too late and this is a place to throw gas on the flames
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TITAN
22 June, 2017, 11:04 PM UTC

http://prntscr.com/fn1xet


A brand feature, not a new event, event mat have an assumed time line, feature suggests permanent


I believe the fortress is a new feature, will this disappear with no warning?

The Hero was a new feature, shall we assume it is also temporary?


Pretty bad for the people who bought an offer based on a new feature with no expiration listed to have points built up and ready for next offer to start bonus then have it gone the next day.

I will ask you honestly, if you knew this about a company would you invest your time and money with this company. Have you ever seen one of those offers from an Internet provider that states new price $9.99 per month, then switch to that company only for them to bill you $99.99 the following month and when questioned they simply state "it was temporary" never giving any inclination that the new price was temporary ot a specific time frame. It doesn't happen, they are required to disclose their trickery in the fine print, you don't seem to have the same requirement or care for how this effects your customers. I am always amazed the way plarium responds to us as if we should have somehow known they would find a way to turn something new and fun into another bad experience. It seems a few times a month I deal with the disappointment from plarium and the only thing that keeps me is the friends and the time I want to say invested but it only comes out as time wasted.

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Jezebel
23 June, 2017, 12:35 AM UTC

The bonus program was a nice thing but it did create a huge unfair advantage to those who spend money and those who don't or spend less.  


One example was the weekly raiding - that is one ranking that non-coining players had an opportunity to at least try to compete for top 10 but with the extra resources from raids then any tactic they had to compete was nullified


I am happy to see it go and restore a small amount of balance back to the modest spenders and non spenders
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Roy
23 June, 2017, 6:27 AM UTC
Jezebel said:

The bonus program was a nice thing but it did create a huge unfair advantage to those who spend money and those who don't or spend less.  


One example was the weekly raiding - that is one ranking that non-coining players had an opportunity to at least try to compete for top 10 but with the extra resources from raids then any tactic they had to compete was nullified

The resources multiplier from raids wouldn't affect the raid ranking (like if you got 200k res from a castle, it'd count only as a 100k raid), so that one still ok for non coiners :)
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Oracle
23 June, 2017, 12:18 PM UTC

Even the message in these programme state the bonus programme would end. Notice when they explain type of bonuses,


"There are three classifications of Bonuses. These are :


- Active until the Programme ends: This type of Bonus is active from the moment it is activated to the moment Bonus Program is ends ."


I suggest that news feeds should now be samarised to avoid future confusion, by mods.

Biohazard has killed the forum.
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OCTAVIAN
23 June, 2017, 2:04 PM UTC

Oracle said:


Even the message in these programme state the bonus programme would end. Notice when they explain type of bonuses,


"There are three classifications of Bonuses. These are :


- Active until the Programme ends: This type of Bonus is active from the moment it is activated to the moment Bonus Program is ends ."


I suggest that news feeds should now be samarised to avoid future confusion, by mods.

And here we are again, with you , talking about something that dont have any ideea, or confusing ppl.. :) 

Of cource the program it ends at every 7 days, and have to spend money to reactivate it!  And few of the bonuses start when it activatet, and ends when program is end!  :) 


Better not! If you will do that , i can bet you will messed all ! 
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brunsonthomas
23 June, 2017, 2:25 PM UTC
Oracle said:

Even the message in these programme state the bonus programme would end. Notice when they explain type of bonuses,


"There are three classifications of Bonuses. These are :


- Active until the Programme ends: This type of Bonus is active from the moment it is activated to the moment Bonus Program is ends ."


I suggest that news feeds should now be samarised to avoid future confusion, by mods.

If you have reasonable Suggestions why not post to the Suggestion thread so it can be evaluated and incorporated?
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TITAN
23 June, 2017, 2:47 PM UTC

Oracle, you have to be the worst mod there is or you were hired to post misinformation, not sure which one but yeah.



Thanks Octavian, you beat me to pointing out what a mod couldn't understand AGAIN. can you please stop posting oracle.



Have you ever heard the saying "better to let them think you a fool"?
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TITAN
23 June, 2017, 2:51 PM UTC

Oracle said:


Even the message in these programme state the bonus programme would end. Notice when they explain type of bonuses,


"There are three classifications of Bonuses. These are :


- Active until the Programme ends: This type of Bonus is active from the moment it is activated to the moment Bonus Program is ends ."


I suggest that news feeds should now be samarised to avoid future confusion, by mods.

So now that you have sorted out that the weekly program has ended, where do I activate the other 2 classifications LOL



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Alina Bright
Community Manager
23 June, 2017, 2:58 PM UTC
Riuknarutschi said:

In the  "MyItem" tab it is still showing up correctly .....   but what now ? you will no longer continue with this bonus programm ? 



Yes, you can find existing bonuses in My Items tab. But you don't have an option to get more bonuses. 
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Alina Bright
Community Manager
23 June, 2017, 3:16 PM UTC

TITAN said:


http://prntscr.com/fn1xet


A brand feature, not a new event, event mat have an assumed time line, feature suggests permanent


I believe the fortress is a new feature, will this disappear with no warning?

The Hero was a new feature, shall we assume it is also temporary?


Pretty bad for the people who bought an offer based on a new feature with no expiration listed to have points built up and ready for next offer to start bonus then have it gone the next day.

I will ask you honestly, if you knew this about a company would you invest your time and money with this company. Have you ever seen one of those offers from an Internet provider that states new price $9.99 per month, then switch to that company only for them to bill you $99.99 the following month and when questioned they simply state "it was temporary" never giving any inclination that the new price was temporary ot a specific time frame. It doesn't happen, they are required to disclose their trickery in the fine print, you don't seem to have the same requirement or care for how this effects your customers. I am always amazed the way plarium responds to us as if we should have somehow known they would find a way to turn something new and fun into another bad experience. It seems a few times a month I deal with the disappointment from plarium and the only thing that keeps me is the friends and the time I want to say invested but it only comes out as time wasted.

Thank you for pointing this out, we'll be more attentive next time. 


All players had an option to use Bonus Program for a while. And all players who used it still have the bonuses they got. However, you can't get more bonuses. 
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