ATTENTION! NEW COMMUNITY MANAGER!

38 Replies
Stewart
13 December, 2016, 11:29 AM UTC
When the only opinion we get from Plarium is that they have never ever in the history of the universe made a mistake or ever been wrong in any way shape or form, and that anything is wrong and even show how or where it is wrong then we must be imagining things and we should clear our cashe.
Noodle maker extreme
UTC +0:00
jumy
13 December, 2016, 12:47 PM UTC

Eugenia Misura said:


roadstar Pitbull said:


Eugenia Misura said:


Dear players,


I am a Community Manager at Plarium. I will be guiding you through the world of our games. I will gladly answer all of your questions except for the ones related to gameplay or technical issues. 

Then what is your goal or purpose???

Feed back from players,,, how will this change from what has been happening. We give opinions and thoughts and all we get are things nothing related to current issues.

Pressure to finally fix the notifications would go along way to starting in a proper direction. Basics first ,then we move on from there.

All technical issues are investigated by our Support Team, I'm not authorized to investigate such cases or check players' accounts. As for the gameplay questions, our brave moderators are doing their best to help you with such questions. 

agree with your role Eugenia, but see this link


http://plarium.com/forum/en/stormfall-age-of-war/bug-reports/32611_give-me-a-bug-bonus-

now think the feedback that you gain regard to new features, your role as well as want Plarium is useless, you're just a shock absorber to censor everything and deny the evidence

Send a ticket or buy a ticket? if i send a ticket i need 100 sapphires each + 100 each days (max payout 5days) , send uselessly 2000 sapphire past 7 days + bonus if:

Find a cause BUG 5000 sapphire

Now wait for my prize 

Regards
The truth hurts
UTC +12:00
tmourafilmes
14 December, 2016, 5:15 PM UTC
hi!!!
UTC +8:00
Warrior
14 December, 2016, 5:44 PM UTC
tmourafilmes said:

hi!!!
Hello.. Welcome to StormFall
Please Like the Post if you agree or if it helps
UTC +6:00
Snowgoon
14 December, 2016, 7:46 PM UTC

Eugenia Misura said:


Dear players,

I will gladly answer all of your questions except for the ones related to gameplay or technical issues.

Please note that I will be unable to respond to your private messages, review your tickets, or check your account information.

Yup, this sort of information is reserved for VIP players .................... apparently 

Hanging on in quiet desperation is the English way - Pink Floyd - http://prnt.sc/dv923b
UTC +0:00
db dbomb
15 December, 2016, 7:12 AM UTC
OKAY....who threw the tomato???
UTC +5:00
Alina Bright
Community Manager
15 December, 2016, 9:47 AM UTC
jumy said:

Eugenia Misura said:


roadstar Pitbull said:


Eugenia Misura said:


Dear players,


I am a Community Manager at Plarium. I will be guiding you through the world of our games. I will gladly answer all of your questions except for the ones related to gameplay or technical issues. 

Then what is your goal or purpose???

Feed back from players,,, how will this change from what has been happening. We give opinions and thoughts and all we get are things nothing related to current issues.

Pressure to finally fix the notifications would go along way to starting in a proper direction. Basics first ,then we move on from there.

All technical issues are investigated by our Support Team, I'm not authorized to investigate such cases or check players' accounts. As for the gameplay questions, our brave moderators are doing their best to help you with such questions. 

agree with your role Eugenia, but see this link


http://plarium.com/forum/en/stormfall-age-of-war/bug-reports/32611_give-me-a-bug-bonus-

now think the feedback that you gain regard to new features, your role as well as want Plarium is useless, you're just a shock absorber to censor everything and deny the evidence

Send a ticket or buy a ticket? if i send a ticket i need 100 sapphires each + 100 each days (max payout 5days) , send uselessly 2000 sapphire past 7 days + bonus if:

Find a cause BUG 5000 sapphire

Now wait for my prize 

Regards
I've checked this topic, Jumy, thank you for your willingness to help
UTC +2:00
Alina Bright
Community Manager
15 December, 2016, 9:47 AM UTC
Warrior said:

tmourafilmes said:

hi!!!
Hello.. Welcome to StormFall
Thank you, Lord Warrior!
UTC +2:00
zapelo
18 December, 2016, 1:47 PM UTC
Eugenia Misura said:

Warrior said:

tmourafilmes said:

hi!!!
Hello.. Welcome to StormFall
Thank you, Lord Warrior!
We have another community manager that is not capable to read a very shot message. 
UTC +0:00
Aaron KT3
18 December, 2016, 6:07 PM UTC
zapelo said:

Eugenia Misura said:

Warrior said:

tmourafilmes said:

hi!!!
Hello.. Welcome to StormFall
Thank you, Lord Warrior!
We have another community manager that is not capable to read a very shot message. 
SSDD    The names have just been changed to protect the guilty.
Aaron
UTC +0:00
djmoody
23 December, 2016, 7:13 AM UTC

I didn't think it was possible but things have actually gone downhill (and fast).

Zero tolerance for dissenting voices now which will probably make a ghost town of the forums. The only people that really come here and make contributions are those hoping that Plarium might take notice of the myriad of problems players face.

We got roundly ignored before, now we are just being gagged.

It's an amazing situation where Plarium see their player base as the enemy. They think they and only they know how to make a great game, like the customer would have no insight into what they like and don't like. 

I have seen some cynical and exploitative developers in my time as a gamer but Plarium take the biscuit as all of that and utterly stupid in their complete arrogance as well.

Everyone has a right to an opinion. No one has a right to their opinion being respected by other if it can't be backed up with rational and logic explanation
UTC +0:00
Alina Bright
Community Manager
23 December, 2016, 9:23 AM UTC

djmoody said:


I didn't think it was possible but things have actually gone downhill (and fast).

Zero tolerance for dissenting voices now which will probably make a ghost town of the forums. The only people that really come here and make contributions are those hoping that Plarium might take notice of the myriad of problems players face.

We got roundly ignored before, now we are just being gagged.

It's an amazing situation where Plarium see their player base as the enemy. They think they and only they know how to make a great game, like the customer would have no insight into what they like and don't like. 

I have seen some cynical and exploitative developers in my time as a gamer but Plarium take the biscuit as all of that and utterly stupid in their complete arrogance as well.

Lord djmoody, no one ignores you or sees you as the enemy. Each player on Forum represents vision of many players that have the same feeling about a certain game feature. So I always try to build a discussion with you and build friendly relationships.

UTC +2:00
jumy
23 December, 2016, 10:00 AM UTC

with cookies in the mouth is hard to talk for me

we reverse the roles? cookie in the mouth i do not put (promise)

The truth hurts
UTC +12:00
Skycooldude
23 December, 2016, 7:27 PM UTC
...  can we have a different new community manager?
UTC +0:00
Gadheras
23 December, 2016, 7:44 PM UTC

Skycooldude said:


...  can we have a different new community manager?

Just need them to play the actual game they manage for on the live server, so they can get he full experience. There is a saying  "walk a mile in someone else’s shoes" 


Which should transelate to something like before judging someone, you must understand his experiences, challenges, thought processes, etc. The players and Plarium is not on same wave lenght, heck we not even on the same continent, that so far we apart.

UTC +2:00
Lord Mark
30 December, 2016, 9:41 PM UTC

Let see the next scenario:


1. Player X ask on the forum about an issue.

2. Mod answer and advice player X to talk with a CM.

3. Player x speaks with the CM ...and the CM adviced him to talk to the support team.

4. Player x ...is an pacient person an write a ticket and wait...and wait 48h...and other 48h ....and other 24h...to recive no solution from support.

5. Player x is dissapointed and speaks again with the CM...and recive new advice : go speak with Oberon.

6. Player x ...is still calm and write a letter to Oberon and he recive the best advice: ''Go and try to solve your issue on the forum ''

7. ???


How step 7 should continue ?



UTC +0:00
roadstar Pitbull
30 December, 2016, 10:01 PM UTC
So many Plarium secret technical flow for solutions in one post.... the world must be coming to an end.
UTC +0:00
nobody
30 December, 2016, 10:02 PM UTC

Lord Mark said:


Let see the next scenario:


1. Player X ask on the forum about an issue.

2. Mod answer and advice player X to talk with a CM.

3. Player x speaks with the CM ...and the CM adviced him to talk to the support team.

4. Player x ...is an pacient person an write a ticket and wait...and wait 48h...and other 48h ....and other 24h...to recive no solution from support.

5. Player x is dissapointed and speaks again with the CM...and recive new advice : go speak with Oberon.

6. Player x ...is still calm and write a letter to Oberon and he recive the best advice: ''Go and try to solve your issue on the forum ''

7. ???


How step 7 should continue ?



7.  the game is working as intended, you can choose to participate or not

.............................................................................................................................


this speaks to population of game just as much as if you don't like it than just quit or the ever popular go play farmeville.  # 7 is plarium policy. there is nothing to be said.  only action remains.  even action through inaction.

Johan signing out.

UTC +0:00
jumy
31 December, 2016, 7:58 AM UTC

johanrayne said:


Lord Mark said:


Let see the next scenario:


1. Player X ask on the forum about an issue.

2. Mod answer and advice player X to talk with a CM.

3. Player x speaks with the CM ...and the CM adviced him to talk to the support team.

4. Player x ...is an pacient person an write a ticket and wait...and wait 48h...and other 48h ....and other 24h...to recive no solution from support.

5. Player x is dissapointed and speaks again with the CM...and recive new advice : go speak with Oberon.

6. Player x ...is still calm and write a letter to Oberon and he recive the best advice: ''Go and try to solve your issue on the forum ''

7. ???


How step 7 should continue ?



7.  the game is working as intended, you can choose to participate or not

.............................................................................................................................


this speaks to population of game just as much as if you don't like it than just quit or the ever popular go play farmeville.  # 7 is plarium policy. there is nothing to be said.  only action remains.  even action through inaction.

Johan signing out.

8 try again back to 1 ¥

The truth hurts
UTC +12:00
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