hello sorry for posting this here i have tried to find where to get a hold of support , or send a complaint but my cas will not load for the last 2 days it hanges up then will not load up , i have tried all the thing mentioned on the support screen i have been a polayer for over a year and need help with the bug in my account please advise and send me an email thank you
Drungesdeano
Drunges said:
hello sorry for posting this here i have tried to find where to get a hold of support , or send a complaint but my cas will not load for the last 2 days it hanges up then will not load up , i have tried all the thing mentioned on the support screen i have been a polayer for over a year and need help with the bug in my account please advise and send me an email thank you
Drungesdeano
Hi!
If you're still experiencing loading issues, please do the following:
1) Try to clear your browser cache to make sure that all the game files which are saved by your browser on your computer are replaced with new ones, containing the new game information. Please press Ctrl+Shift+Del to access the menu from which you can clear your browser’s cache. Then reload the page. In most situations it helps.
2) Make sure your Flash player is up to date.
3) Try to access the game from another browser or another PC if it's possible.
4) Try installing Browsec VPN extension for your browser.
5) If it doesn't help, please follow this instruction:
1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6
2. Access Network tab http://screencast.com/t/rRKZ9T9bsG
3. Try to access the game
4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g
5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.
6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/.
They will help you to understand the reason of your loading issues and will help you to fix them.
Also please let us know if the issue is resolved.
Visit player gatherings and receive flags with the game logo!
My Lord and Ladies, if you are going to visit or organize a gathering with other players and want to get an awesome flag with the logo of your favorite game, please do the following:
1. Inform us about the event well in advance, at least 1.5 month beforehand. Contact Lord Oberon for further details.
2. Take pictures with our flag at your gathering and send us three high-resolution photos so we can tell Darkshine about your great event!
Please note that in order for you to be eligible to receive a flag, there should be at least five people attending the event.
Leave a comment if you are willing to attend player gatherings and would like to get a flag with the game logo!
Visit player gatherings and receive flags with the game logo!
My Lord and Ladies, if you are going to visit or organize a gathering with other players and want to get an awesome flag with the logo of your favorite game, please do the following:
1. Inform us about the event well in advance, at least 1.5 month beforehand. Contact Lord Oberon for further details.
2. Take pictures with our flag at your gathering and send us three high-resolution photos so we can tell Darkshine about your great event!
Please note that in order for you to be eligible to receive a flag, there should be at least five people attending the event.
Leave a comment if you are willing to attend player gatherings and would like to get a flag with the game logo!