Plarium treats you like a CUSTOMER or...

2 Replies
JackTheRipper
17 June, 2016, 1:27 AM UTC

I think Plarium need to be reminded that we are all customers, not the enemy. In order to keep customers coming back you have to treat them like kings and queens. The number one saying is the customer is always right, I dont thing Plarium has ever admitted that the customer was right more than 20 time out of 10000000. When someone quits the game 90-% of the time it because they are mad at Plarium, not that they dont have the time to play. Instead Plarium customer support should come here in the forum and read all of the compliant. 


On a scale of 1-10     TEN being the best at treating the customer good and ONE  being the trash they take out  ....... I would put Plarium at a 2 

WHAT DO THE REST OF YOU RATE PLARIUM AT




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Paroxysm
17 June, 2016, 3:40 AM UTC
Honestly they are not too bad. I had an issue once and they were pretty nice about it. After dealing with bigger companies like Blizzard and such where support tickets just go into a black hole I can say I was relatively satisfied. 
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Alyona Kolomiitseva
Community Manager
17 June, 2016, 9:33 AM UTC

To Jackthereaper. I am sorry to hear that you had a negative experience with our company. I can ensure you that we are open for constructive comments on our work, but only if you leave it in a proper place and in a proper manner. 

Please be aware that due to our Forum rules, 


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I would appreciate it if you share your feedback here.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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