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Online chat with Plarium's Community Manager has started! April 7

46 Replies
Basileus Leonidas
7 April, 2017, 12:55 PM UTC

Online chat with Plarium's Community Manager has started! April 7


Ask any questions under this post and get immediate answers! The event will last for 1 hour. One of those to ask a question will get 2,000 Drachmas. Take this opportunity to learn more about our plans for the future, game features, and so much more!


Leave your comments to learn more about your favorite game!


War doesn't determine who is right - only who is left.
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Alyona Kolomiitseva
Community Manager
7 April, 2017, 12:58 PM UTC
Hi, everyone! Shall we begin? 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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VodkaRedBull
7 April, 2017, 1:07 PM UTC
my vip guy takes over 1 hour to respond lately its getting very annoying 
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Morrigan
7 April, 2017, 1:08 PM UTC
Hello, to be sure, to get level 3 coffers I need to build the armory first? 
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Alyona Kolomiitseva
Community Manager
7 April, 2017, 1:09 PM UTC
VodkaRedBull said:

my vip guy takes over 1 hour to respond lately its getting very annoying 
Thank you for your feedback. I will pass it further.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Alyona Kolomiitseva
Community Manager
7 April, 2017, 1:10 PM UTC
samanthabrouwers said:

Hello, to be sure, to get level 3 coffers I need to build the armory first? 
What Coffers? :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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VodkaRedBull
7 April, 2017, 1:11 PM UTC

Alyona Kolomiitseva said:


VodkaRedBull said:


my vip guy takes over 1 hour to respond lately its getting very annoying 
Thank you for your feedback. I will pass it further.

thank you very much alyona furthermore when can we expect the new features ? like intelllect points and the coty scheme ? 

i know you wont give me a date but will it be within a month or 2 or perhaps in half a year ? 
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Alyona Kolomiitseva
Community Manager
7 April, 2017, 1:12 PM UTC
VodkaRedBull said:

Alyona Kolomiitseva said:


VodkaRedBull said:


my vip guy takes over 1 hour to respond lately its getting very annoying 
Thank you for your feedback. I will pass it further.

thank you very much alyona furthermore when can we expect the new features ? like intelllect points and the coty scheme ? 

i know you wont give me a date but will it be within a month or 2 or perhaps in half a year ? 
I wish I knew :) Devs are working on server performance and once they finish, we'll add all updates. I guess it's a month or two, but I'm not sure. Definitely not a year :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Morrigan
7 April, 2017, 1:12 PM UTC
Alyona Kolomiitseva said:

samanthabrouwers said:

Hello, to be sure, to get level 3 coffers I need to build the armory first? 
What Coffers? :)
For the general got some keys but didnt get the coffers/chest only lv 1 or 2, so must mean I miss something
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VodkaRedBull
7 April, 2017, 1:13 PM UTC
samanthabrouwers said:

Alyona Kolomiitseva said:

samanthabrouwers said:

Hello, to be sure, to get level 3 coffers I need to build the armory first? 
What Coffers? :)
For the general got some keys but didnt get the coffers/chest only lv 1 or 2, so must mean I miss something
i thinkyou have to get to higher positions lvl on persians for that 
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Alyona Kolomiitseva
Community Manager
7 April, 2017, 1:13 PM UTC
samanthabrouwers said:


For the general got some keys but didnt get the coffers/chest only lv 1 or 2, so must mean I miss something
You can buy Keys for Drachmas or win them at PPs ;)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Alyona Kolomiitseva
Community Manager
7 April, 2017, 1:14 PM UTC
VodkaRedBull said:


i thinkyou have to get to higher positions lvl on persians for that 
Yes, the higher the levels - the better the chances :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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maximus_fc
7 April, 2017, 1:14 PM UTC
hi, i  like to  ask when is eastern events starting?  
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Alyona Kolomiitseva
Community Manager
7 April, 2017, 1:15 PM UTC
maximus_fc said:

hi, i  like to  ask when is eastern events starting?  
Probably next week :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Morrigan
7 April, 2017, 1:18 PM UTC
I wonder what level tried 60 still got lv 2 and lv 72 also got lv 2. Oh well it will come sooner or later, thought it might be connected to phalanx since lv 3 gives also bonus on phalanx and cant build those yet. Not much info to find about this so thats why I asked.
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raptors_81
7 April, 2017, 1:18 PM UTC

4 days in a row with the same offer in the wheel of fortune. Don't know if there's a bug or if I'm the only one with such bad luck



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Alyona Kolomiitseva
Community Manager
7 April, 2017, 1:19 PM UTC
Nightwish said:

I wonder what level tried 60 still got lv 2 and lv 72 also got lv 2. Oh well it will come sooner or later, thought it might be connected to phalanx since lv 3 gives also bonus on phalanx and cant build those yet. Not much info to find about this so thats why I asked.
It doesn't matter which Units you build or kill. Just try higher levels. not 60+, but 80+ for example.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Alyona Kolomiitseva
Community Manager
7 April, 2017, 1:19 PM UTC

raptors_81 said:


4 days in a row with the same offer in the wheel of fortune. Don't know if there's a bug or if I'm the only one with such bad luck



Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.


Please follow this link and submit a ticket: https://plariumsupport.zendesk.com/hc/en-us/requests/new

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Syracuse
7 April, 2017, 1:21 PM UTC

This is a further improvement in communications between the Plarium and its customers but I think the online chat times should be advertised when you log in and it should cater for the main timezones , UTC ,one for the american customers and one for your eastern based customers in Asia and Australia/NewZealand.


When it comes to communications it should be more open to answering difficult questions with direct honest answers , like Persian Position questions : What are imperial units worth in relative terms to ordinary units ? If you lose a large amount of troops in a battle and are playing high positions , should the game alter your levels so you can effectively play Persian positions instead of waiting for several months to build back troops.








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maurof
7 April, 2017, 1:22 PM UTC

hi alyona. because the offers collected in other cities are not counted?

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