Maintenance! 02.10

16 Replies
Alyona Kolomiitseva
Community Manager
12 September, 2017, 2:34 PM UTC

Today we will be updating our servers. Time frames: 14:30-15:30 UTC

There will be a short period of downtime during the update. While we should only need a few moments, you may be temporarily having difficulty accessing the game.

If you experience any issues, try waiting five minutes, clear your entire Browser Cache, and then reload the game. During this time refrain from any non-essential Military Actions.

I apologize for this inconvenience.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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peasant995
12 September, 2017, 2:38 PM UTC
I show we have already been down for 30 minutes.  What is the link to find out about maintenance BEFORE it starts.
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Alyona Kolomiitseva
Community Manager
12 September, 2017, 2:41 PM UTC
peasant995 said:

I show we have already been down for 30 minutes.  What is the link to find out about maintenance BEFORE it starts.
Unfortunately, this maintenance wasn't planned. We had certain issues on server and had to stop them for a short maintenance. That's when we could warn you here.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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tsunwu85rsa
12 September, 2017, 2:55 PM UTC
Are the servers still suppose to be down?
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Alyona Kolomiitseva
Community Manager
12 September, 2017, 2:55 PM UTC
tsunwu85rsa said:

Are the servers still suppose to be down?
Yes, Maintenance will last for ~30 more min.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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tsunwu85rsa
12 September, 2017, 3:01 PM UTC
Alright. What shall be talk about then. This is my game-time time, so if I can't play, then I'm going to talk on here. When will Plarium add the unit XP features that is on the facebook server. Can't wait for it to be implemented.
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Alyona Kolomiitseva
Community Manager
12 September, 2017, 3:03 PM UTC
tsunwu85rsa said:

Alright. What shall be talk about then. This is my game-time time, so if I can't play, then I'm going to talk on here. When will Plarium add the unit XP features that is on the facebook server. Can't wait for it to be implemented.
We all can't wait :) I can't give you any eta, since our devs don't know when they finish all planned server-side improvements :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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tsunwu85rsa
12 September, 2017, 3:07 PM UTC

Meh :P


That still sounds so far away ... 


Or no ... wait ... they are fixing the servers right now, aren't they? So the unit XP update should be ready this evening?


Is it possible to read somewhere exactly how it works, so that we can plan our strategies for when it gets implemented?



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Alyona Kolomiitseva
Community Manager
12 September, 2017, 3:09 PM UTC

tsunwu85rsa said:


Meh :P


That still sounds so far away ... 


Or no ... wait ... they are fixing the servers right now, aren't they? So the unit XP update should be ready this evening?


Is it possible to read somewhere exactly how it works, so that we can plan our strategies for when it gets implemented?

No, right now they're just fixing it :) But they are working on something much bigger than that, and it will take some time. :)

You can read about all features on FB. Just let me know which one you're interested in most, and I'll give you a link to the news.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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tsunwu85rsa
12 September, 2017, 3:12 PM UTC

Okay that would be great please, thanks.


I would like to read about unit XP and the new city schema. That will pass the time until the servers are up. 

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Alyona Kolomiitseva
Community Manager
12 September, 2017, 3:15 PM UTC

tsunwu85rsa said:


Okay that would be great please, thanks.


I would like to read about unit XP and the new city schema. That will pass the time until the servers are up. 

https://www.facebook.com/SpartaWarofEmpiresPlarium/photos/a.681753601863407.1073741828.674913419214092/1437550209617072/?type=3

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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Alyona Kolomiitseva
Community Manager
12 September, 2017, 3:16 PM UTC

https://www.facebook.com/SpartaWarofEmpiresPlarium/photos/a.681753601863407.1073741828.674913419214092/1546908255347933/?type=3

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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Alyona Kolomiitseva
Community Manager
12 September, 2017, 3:16 PM UTC
You should start following that page ;) Plenty of useful info about updates there.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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tsunwu85rsa
12 September, 2017, 3:19 PM UTC
I will, thank you very much.
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Alyona Kolomiitseva
Community Manager
12 September, 2017, 3:20 PM UTC
tsunwu85rsa said:

I will, thank you very much.
You're welcome, happy to help :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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puga.otronivel
12 September, 2017, 4:48 PM UTC

I have problems with this update, I was doing Persian positions, during the closing of the page my troops were left outside the acropolis, try to enter and surprise hoo, server in maintenance, allowing me to enter the game another surprise, my troops had been attacked and I lost 40% of everything.

Is there any way to reward your bad planning?

This is because of you.

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Alyona Kolomiitseva
Community Manager
13 September, 2017, 8:47 AM UTC

puga.otronivel said:


I have problems with this update, I was doing Persian positions, during the closing of the page my troops were left outside the acropolis, try to enter and surprise hoo, server in maintenance, allowing me to enter the game another surprise, my troops had been attacked and I lost 40% of everything.

Is there any way to reward your bad planning?

This is because of you.

Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.


Please follow this link and submit a ticket: https://plariumsupport.zendesk.com/hc/en-us/requests/new.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
0
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