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Why you don't guy announce the maintenance

Why you don't guy announce the maintenance

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Feb 12, 2018, 11:2602/12/18
04/13/16
542

Why you don't guy announce the maintenance

Why you guys  don't announce  it ,before with an message in game ?? 

it's so hard  for you ??

Put an timmer     

It's becoming annoyoing to   waste all the time raids because youre   maintenance..and it's also the posibility to lose   troups  and others items also 

  
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Feb 12, 2018, 12:0202/12/18
Feb 12, 2018, 12:09(edited)
06/13/15
1411

Archon,


It's not very "cool", I grant you.

They put the in-game warning only if they know for sure the time when maintenance will take place and for how long it will last. When it's unplanned update to fix some bugs fast, the warning is not added.

MariusAdmin
Feb 12, 2018, 12:5602/12/18
09/04/17
2707
It is exactly as Bill said. When the maintenance is planned, we put a notification in the game. When it is not, there is simpy no time.
Feb 12, 2018, 13:3102/12/18
Feb 12, 2018, 13:36(edited)
04/13/16
542

i didn't   get an in game  notification for ages ..only one  are some  bogus are   on forum from time to time ..that will come sometime    the next  day or  so ..
It's  so hard  put an timmer in game for every users    that for example  it's 5 minutes  till the next maintenance..or an mass message  private from Leonidas  at least  ?? 

Because it's possible to catch  somebody    with the tropus out ..and    maybe  he can't stay  home till youre  upgrade  happens ..and others  example  ,because for sure  i wasn't the only one affected by the last  maintenance that happened 

MariusAdmin
Feb 12, 2018, 14:5502/12/18
09/04/17
2707
As always, if there are losses due to maintenance or technical issues, the affected player can contact our Support to investigate the matter.
Feb 12, 2018, 15:0302/12/18
06/13/15
1411
Yep 
Feb 12, 2018, 15:1702/12/18
04/13/16
542

I know that but why  not  prevent some   unfortunately events  ...and decongestionate  the support team of some work ...with an simple  thing  as an heads up ... 

I don't think all the time   you guys  do some  maintenance ...don't know    5 minutes earlier  before begining  to send an message in game   or  put an timmer  as an  heads up 

MariusAdmin
Feb 13, 2018, 08:2002/13/18
09/04/17
2707
It's a lot more tricky than that. Sometimes servers need to be taken down quickly, other times maintenance is supposed to only affect the servers of one game, but ends up affecting the others as well for one reason or the other. It's rarely as simple as knowing that we need to reboot in X minutes.