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PLARIUM - A statement please

PLARIUM - A statement please

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Feb 18, 2018, 18:3202/18/18
08/19/15
9

PLARIUM - A statement please

Hello Plarium


Since days there is a extreme lag and latency issues on your servers. The game is un-playable currently and no official statement from you arrived to us players.

You also think the lag and latency problems aren't from your servers (see the other topics here in this forum). Not enough that you guys reduced continuously the rewards from events, we players have to put always more in as we get out. After 3 years here in Sparta, i remember 1 1/2 years ago as you get slightly a little more back if got 10k points or higher at a x2 PVP event. This is not the way a successful game works.

Some days ago.. i was going to attack/raid one of our enemies. My troops were send out a few seconds ago and the screen turns black and i received a message telling me.. "Server Maintenance"  .. WTF ?! Never saw such things at other browser-games.. and i played a lot like: Settlers online, Anno online, Forge of Empires.. aso. If a server maintenance happen, all other companies announce this 1-2 days before and in 99 percent of the games a counter appears in-game before it happen.

Lag and server problems also happen to other companies and gaming platforms sometimes. But after the problems were solved the players get compensations for the failure. Never saw something like this here. Sad ..!!


In September 2017, we from Nordmann arrived as first coalition all achievements and wanted to get our own coalition logo as announced by you guys here in this forum. I am since over 20 years a media and graphics designer and i created, as discussed/confirmed with your support before, a great logo for us. We send this logo (as high quality PNG graphics file) to your support in October 2017. Now we have end of February 2018 and nothing happen!! No logo ingame, no message from your support or anything else. For me as graphics designer, which works for well known brands and companies (from all over the world) feels like a bad joke. Downsizing the coalition logo to the exact size and install ingame by replacing the old one is a job of 10 minutes!!

Weeks ago i signed in as beta tester for you. After 3-4 weeks later i logged in the first time automatically to your beta sever. No message / mail arrived at me before to inform us testers. The beta test also feels like a bad joke. Ugly graphics, most bonuses didn't work, most of the game mechanics didn't work in a correct manner and the lag on the server is ridiculous. Tooks me 30 minutes to figure out to get back to regular server again. This is not a beta test .. this is an alpha test!! Sorry guys .. really ??!


It would be really nice to get some response from you PLARIUM guys about this issues mentioned above. You are annoying a lot of players right now!


Thank you


regards,

-Apollinaris-

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11
Comments
Feb 18, 2018, 20:0402/18/18
05/16/15
1

true words Apo







Feb 18, 2018, 20:4602/18/18
Feb 18, 2018, 20:51(edited)
04/13/16
542

You are right on all youre points , but we are speaking with the walls ..

On the problem you had with the maintenance i also had and suggest them to announce in game the next time ..but of course i was speaking with walls..because theirs answers was sometime it's not planificated..and can't a least announce us 10 minutes earlier in game ..but they annouce us about that worthless chat all the time :(

This lag problem it's for like 4 or 5 days and they don't do nothing ...and of course we users have to lose ..

The tournaments rewards are an joke , decor discounts didn't come for ages , the healer comes if we are lucky once a two weeks,compesation we don't get for the problems withs servers--don't forget this it's not  the first time this lag  happened in last two months or so ..."good" way to keep youre coustomers happy plarium ..

I don't think all theirs revenue cames only from facebook users ..so  they should ..do something ...and do it fast 

Feb 18, 2018, 22:5002/18/18
08/19/15
9

I don't know why you people always mention the facebook plarium servers?

The facebook plarium servers are "OWNED" by FACEBOOK! Only the content is managed by Plarium. That's the reason why the facebook servers from this game run's smoothly and without any problems. It's a shame that a company like Plarium, which was sold for 500 mil. dollars are not able to run his own servers in a correct manner .. or better say to solve the problem in 1 or maybe 2 days. 

:head shake:

Feb 18, 2018, 23:0402/18/18
Feb 19, 2018, 09:48(edited)
08/19/15
9

morteeee said:


I am attempting to help everyone by collating info here 

https://plarium.com/forum/en/sparta-war-of-empires/bug-reports/98010_current-lag-issues-/

please post the requested info on the linked thread so I can submit it to the dev/support team for everyone 

Thank you buddy, but i think the support knows exactly that his servers are completely utilization exceeded. It's just shameful that no one informs the players about it and the support thinks we players are maybe all fools. As well as it seams they are unable to solve the problem!!


Sorry .. but i'll check this out for few more days. But if again nothing happen from Plarium, i'll support in the future other gaming platforms and will not put any single coin in this one again.


.. and believe me .. i am not the only coiner which think to left this game

Feb 18, 2018, 23:0902/18/18
07/07/16
44

Yeah, but that 500 million the Russians got had to be laundered through various Trump properties...

There were carrying charges...   ;-)

https://www.youtube.com/watch?v=9-8yM_rs2Ps

Apollinaris said:


 It's a shame that a company like Plarium, which was sold for 500 mil. dollars are not able to run his own servers in a correct manner

Feb 18, 2018, 23:1202/18/18
01/10/16
221

Apollinaris-Well written and well stated!


With Respect:

-I have had no less that 15 messages from my coalition members ranging from game lag, to losing troops to porn messages!

-Almost each has left messages stating they will not be playing due to these issues. Members who purchase small packages have stated they can not  in good faith keep spending money on something that is so obviously broken.

-I have asked members to submit trouble tickets for game lag, missing troops (I sent out 3 raids this morning-150 Scythians still haven't reported back to my city...yes, I have cleared cache and even re-booted) 

-Submitting trouble tickets with Aristocrat/Plarium according to my members is "pointless as they do nothing"

-Apologies, not my words, but my coalition members words!


RE: Porn messages-Ok..I promise no caps-but this is "Unacceptable"!!!! Unacceptable!!! Shut it down..turn it off!! Whatever you need to do to stop this-Just Do It!!

Are you listening Aristocrat/Plarium?

In your rush to re-coup your 500 million dollar investment, what you should have done is to make the platforms "Playable"-that means taking stock of the hosting companies hosting your game platforms and insuring that a group of server clusters have adequate load balancing in peak times!

-It means before making any changes, you change it in the 'sand box", the "test" environment, the virtual environment utilizing VmWare ESXi servers.

-I sign in on my corporate network through a VPN to a series of test servers-Both Windows and Red Hat Linux all being hosted on a VMWare ESXi host..to "test" patches, updated applications etc..

Why can't you do this? 

Please feel free to contact me to set up a Service Level Agreement (SLA) where I will "test" new developments for you and submit reports of the testing.

OK, rant over. 


Respect to all.

Feb 18, 2018, 23:1802/18/18
08/19/15
9
Alfred E. Neuman said:

Yeah, but that 500 million the Russians got had to be laundered through various Trump properties...

There were carrying charges...   ;-)

https://www.youtube.com/watch?v=9-8yM_rs2Ps

Apollinaris said:


 It's a shame that a company like Plarium, which was sold for 500 mil. dollars are not able to run his own servers in a correct manner

lol 
Feb 19, 2018, 00:3702/19/18
01/10/16
221

Apollinaris said:


Alfred E. Neuman said:


Yeah, but that 500 million the Russians got had to be laundered through various Trump properties...

There were carrying charges...   ;-)

https://www.youtube.com/watch?v=9-8yM_rs2Ps

Apollinaris said:


 It's a shame that a company like Plarium, which was sold for 500 mil. dollars are not able to run his own servers in a correct manner


lol 




Yes..we are laughing now-but in reality, it's sad. The PaaS (Platform As A Service), SaaS (Software As A Service)...all Service Level Agreements in my professional opinion are write-offs to a company like Aristocrat. Sure, they develop the games/platforms, then they hand them out to the lowest bidder to host them. It "should" be a headache free environment, provided you are watching the companies that host your application.  


But, I digress, I don't think this is being done, both on the providers side and on Aristocrat's side as well. One side is being paid to host the game, and possibly has other businesses they are hosting-so there is no single client they take care of, but many.

The other side is pushing updates to enhance the quarterly statements. Let's face it-this is a business. They just spent 500 Million dollars and they want to see an "uptick" in revenue. 

Someone asked why the Facebook platform doesn't have these issues? Well, its the same game, but its coded differently to run on Facebooks servers which by all accounts is "social networking" vs. your old .Com entities. 

Wireless- Cell phones, Tablets, Laptops all connect to social network platforms making them a very large place to put your game on...AND make money. There's like 6 Billion people on Facebook? How would you like to give out a free game and then charge $9.99 for a game package. If you got, In one week just 3% of people to join in and make a purchase-after you paid the devs and managers-your company is looking very, very profitable. We're not talking about looking at a Prius, we're looking at a Ferrari.


The dot Com sites are behind the curve because of this. All the Devs I know, don't even code for the dot Com's anymore-they all work on wireless solutions and social platforms and apps they can bundle for Android, IPhone and the like.

I sincerely hope we get these issues resolved.

Ok..once again..rant over.


Mick

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