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can not login and no one helps for 3 days

can not login and no one helps for 3 days

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Moderators for Sparta: War of Empires
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Dec 26, 2017, 14:1112/26/17
01/14/15
48

can not login and no one helps for 3 days

from 24.12. has homepage broken layout and I can not log in.

I am also often asked to prove that I am nor robot by captcha, which did not happen until now. screen of homepage http://prntscr.com/hs9ip9


I use Chrome, but have no problems with other games.

I have no problems with flash etc.

Contacted support and wrote on forum, but 3 days away and no replies (just 1 nonsense reply on forum).

can not find out game ID if I can not log in...


Hope to get some help.

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2k
Comments
17
Comments
Dec 26, 2017, 14:1612/26/17
Dec 26, 2017, 14:17(edited)
06/13/15
1411
Hello Archon !

Have you tried to connect from another browser ?
Dec 26, 2017, 14:2512/26/17
Dec 26, 2017, 14:28(edited)
01/14/15
48

of course...

+ cleared cookies, checked flash completely, updated browser and even tried recommended changes to advanced settings of browser.

I installed nothing on my computer since 24.12. and so change must be on side of game.
Dec 26, 2017, 14:2712/26/17
Dec 26, 2017, 14:27(edited)
06/13/15
1411

Can you access the game if you click here ?

Dec 26, 2017, 14:3012/26/17
01/14/15
48
If I click where? did you read my message including screenshot? please no fake replies again!

Can you access the game if you click here ?


Dec 26, 2017, 14:3212/26/17
Dec 26, 2017, 14:32(edited)
06/13/15
1411
I don't know where you took this screenshot sir. Is it when you click on "play" or directly when you arrive on plarium.com ?
Dec 26, 2017, 14:3212/26/17
Dec 26, 2017, 14:33(edited)
01/14/15
48

from 24.12. has homepage broken layout and I can not log in.... screen of homepage http://prntscr.com/hs9ip9




please mark this thread as unreplied - you did not help me and someone deleted the other thread I made...

Dec 26, 2017, 14:3512/26/17
06/13/15
1411

Know that for the moment nobody else has noticed this problem. I deduce that the problem comes from your home and not from plarium.

I'm just trying to help you solve this problem and I can not guess what you did or did not.

Dec 26, 2017, 14:3712/26/17
Dec 26, 2017, 14:37(edited)
06/13/15
1411

Maybe you have been banned for some reason, this is my only hypothesis after the updates.

Dec 26, 2017, 14:3812/26/17
01/14/15
48

thank you Skulder - it seems to help.

But 3 days lost... hope to get some compensation...

Dec 26, 2017, 14:4112/26/17
04/13/16
542
Jiricek said:

thank you Skulder - it seems to help.

But 3 days lost... hope to get some compensation...

with pleasure mate 
MariusAdmin
Dec 26, 2017, 15:0412/26/17
09/04/17
2719
Jiricek said:

thank you Skulder - it seems to help.

But 3 days lost... hope to get some compensation...

If you are able to connect with a VPN extension, the issue is somewhere on your network or with a backbone ISP. We cannot give you any compensation for that.
Dec 26, 2017, 19:2312/26/17
01/14/15
48

so you are saying that my internet provider decided to block your game?-)
come on.... I see your website, but content is different - so it is on your side...




Dimitri Molchanov said :


If you are able to connect with a VPN extension, the issue is somewhere on your network or with a backbone ISP. We cannot give you any compensation for that.
come on

MariusAdmin
Dec 27, 2017, 08:5412/27/17
09/04/17
2719
Our website is not hosted on the same server as the game itself, otherwise every time there is a maintenance or issue you would be losing access to the website as well. Moreover, if the issue was on our side you would not be able to access the game even with a VPN extension and all other players or at least a major portion of them would have the same problem. 
Dec 27, 2017, 10:4112/27/17
06/13/15
1411

Dimitri Molchanov said:


Our website is not hosted on the same server as the game itself, otherwise every time there is a maintenance or issue you would be losing access to the website as well. Moreover, if the issue was on our side you would not be able to access the game even with a VPN extension and all other players or at least a major portion of them would have the same problem. 

I support Dimitry on this point.

Dec 27, 2017, 12:3012/27/17
Dec 27, 2017, 12:33(edited)
01/14/15
48

no problems on my side - all games work, no changes done recently => you must have bugged game recently (stopped working on 24.12.) and now you hide it...



and I believe that you all support yourselves in hiding it...:-)
Dec 27, 2017, 12:5012/27/17
Dec 27, 2017, 12:53(edited)
06/13/15
1411

Yes, we are all hiding so that only you on thousands of players do not know it. 

The problem seems solved. This subject is considered classified unless someone representing plarium needs information.

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