server switch

5 Replies
CopperLady2
30 July, 2017, 8:34 PM UTC
Has anyone else noticed that sometimes when you refresh your webpage, the game sends you to the opposite server? This has happened to me several times and I am wondering if I am the only one this has happened to.
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Xena
Moderator
30 July, 2017, 10:43 PM UTC

CopperLady2 said:


Has anyone else noticed that sometimes when you refresh your webpage, the game sends you to the opposite server? This has happened to me several times and I am wondering if I am the only one this has happened to.

Hello CopperLady2!

Are you referring to plarium.com webpage?

I don't play there so I can't really know but I haven't seen anyone else complaining.

Are you playing on both servers?

Warrior Princess
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CopperLady2
30 July, 2017, 11:23 PM UTC
yes, I play both servers and it is the plarium webpage for my cities that I am talking about. I can be in my city on server 1, refresh in order to see a report or something similar and I end up in my city on server 2 or vice versa. Also, sometimes when i refresh, I have to log in again which didn't use to happen. Is that common or uncommon?
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Alyona Kolomiitseva
Community Manager
31 July, 2017, 9:05 AM UTC

CopperLady2 said:


yes, I play both servers and it is the plarium webpage for my cities that I am talking about. I can be in my city on server 1, refresh in order to see a report or something similar and I end up in my city on server 2 or vice versa. Also, sometimes when i refresh, I have to log in again which didn't use to happen. Is that common or uncommon?

Sounds really uncommon. When you refresh, you should stay on the same server. If you don't, please contact our Support: https://plariumsupport.zendesk.com/hc/en-us/requests/new

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Wy San Luis
31 July, 2017, 2:02 PM UTC
I'm playing on both servers but this never happened to me..
"Those who seek to die will live, and those who seek to live will die."
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Bye
31 July, 2017, 2:21 PM UTC

I've abandoned my Thracian city (and renamed it "Farm") but I do visit on occasion and haven't had any trouble getting switched back when refreshing. I haven't checked how Plarium keeps track of the last selected server (cookie??), I would heed Alyona's suggestion and open a ticket.



Cheers
P.


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