FAQ - check this thread before posting

3 Replies
Alyona Kolomiitseva
Community Manager
18 January, 2017, 9:23 AM UTC

General questions


1. My progress was reset to level 1. What do I do now?

You are probably on a wrong server. All you need to do to get access to your original City is to check your server in the upper part of the game window: https://www.screencast.com/t/LPeQM2vV.

Click on the server name and check on which server your City is located. Choose this server and refresh the page.


2. Our Hegemon is MIA for 3+ weeks. How can we replace him?

If your Hegemon did not log in into the game for more than 3 weeks, you can submit a ticket to our Support Team: https://plariumsupport.zendesk.com/hc/en-us/requests/new and they will guide you through the process.


You will need to vote for a new Hegemon. At least 50% of your Coalition members should support the new candidate. The results (screenshots of the vote) should be sent to our Support Team. Then they will assign a new Hegemon.


3. Why don't you allow us to trade GPs, General Items, Market Items?

There are certain in-game values that can be traded: like basic types of Resources and Articles. However, there are also many other non-tradeable in-game Items and Resources. We are not planning to give you an option to trade them or send them as a gift to other players.


The reason is that we're striving to maintain the game balance. Players receive a lot of Items that should be used on certain levels or City development stages. However, they are credited for your personal in-game activity, and they were not designed to give any benefits to other players.


4. How do speed bonuses work?

How do speed bonuses work? 

Speed bonuses increase your building/signing/training speed.

Let's imagine 1 builder can build a house in 1 day (or 24 hours). 

Let's imagine that our builder started working 50% faster. 

It means that 1 builder will build 1,5 houses in 1 day (24 hours), or 1 house in 16 hours. 


5. Please add Upgrade Sketches to the Tournament rewards.

Sketches are a rare Resource allowing you to upgrade your buildings to the new, more advanced levels and get even more benefits. This resource can only be obtained at the Market. You can buy Upgrade Sketches for Drachmas. Please bear in mind that there are many ways to earn Drachmas in the game. They are a very important in-game Resource that can be used to purchase different Items and Units. That is why we made sure our players have enough opportunities to earn them in Tournaments, Quests, Achievements, Emporia, etc. Additionally, according to players who have already used Sketches for upgrades, there are enough opportunities for you to get this Resource.


Right now we're not planning to add Upgrade Sketches into the Tournaments. However, we are launching a 30% Discount from time to time. So you can wait for it if you feel like the price is too high.


6. I have found Bots in the game. How should I report them?

Please report all suspicious accounts and potential violators to our Support Team: https://plariumsupport.zendesk.com/hc/en-us/requests/new. They review each case individually and take the necessary measures if needed. However, please bear in mind that according to our Privacy Policy we cannot disclose the results of investigation to any of the third parties, including the reporter. Such information can only be shared with account owner. For that reason you will not be notified of the investigation progress or results.

Persian Positions


7. Why don't you tell us how Persian Positions work? I need to know when I will get my next reward.

Persian Positions are one of the gameplay elements, it's an optional daily in-game activity, in which our players can, but not obliged to participate. Players destroy Persian Units and receive rewards for their successfull missions. You can try to figure out what's the most effective way to destroy Xerxe's Units, and what determines the size of your rewards. But it's not a required condition for Persian Positions raiding. 


In Game Tutorials thread you will find some guides for Persian Positions created by players. They share their experience and observations. You can find some valuable tips there.

8. I gain a lot less than I send to Persian Positions. Why is that?

There can be several reasons why you feel like you get a small reward. First of all, remember that the reward size may differ even for the same Position level. Also, try to minimize your losses by analyzing the Xerxe's Units on a Persian Position before raiding it. Check the Unit Defensive stats. Choose the type of Units that will be the most successfull against Xerxe's forces. Remember that Cavalry Units may be the strongest ones, but they're not always the best type of Units to send at a Persian Position.


9. Do all Units count when I raid Persian Positions?

All Units (including different modifications) count when you raid Persian Positions. However, please keep in mind that the actual Unit value may differ from your expectations and the info provided by other players in different spreadsheets. 


Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
ichi.jang
15 June, 2017, 3:07 AM UTC
Great info for newbies such as me... Thanks
Bold & Fortunes
UTC +8:00
Alyona Kolomiitseva
Community Manager
15 June, 2017, 7:44 AM UTC
ichi.jang said:

Great info for newbies such as me... Thanks
You're welcome
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Alyona Kolomiitseva
Community Manager
16 June, 2017, 10:00 AM UTC

NACHOMARCUZZI , please follow our forum rules and avoid posting in all capital letters.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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