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New City Level achieved - Old City Level still showing on the App and Browser screens

New City Level achieved - Old City Level still showing on the App and Browser screens

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Oct 8, 2018, 06:3810/08/18
09/28/15
2

New City Level achieved - Old City Level still showing on the App and Browser screens

City Level 87 achievement report displayed today when I signed in.

I received this notification today when I logged on via the App. However, neither the App or the Beta browser version are showing the new level on the screen.  It is still showing level 86. I'm also not sure that the rewards have been received either.

Can you please check what has happened here?

Many thanks

Rohan

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Agent PavelTechnical Support
Oct 9, 2018, 12:2310/09/18
07/02/15
4523

Hello, Archon!

Could you please attach a screenshot of the experience bar in your City? The level and number of XP points should be displayed.
Oct 10, 2018, 09:4510/10/18
Oct 11, 2018, 05:32(edited)
09/28/15
2

Here are the details I have:


According to my calculator this equals 634976, and that's why I expect I got the City level 87 notification.


Regards Rohan  
Agent PavelTechnical Support
Oct 10, 2018, 10:5310/10/18
07/02/15
4523

CU Rohan said:


Here are the details I have:

http://prntscr.com/l4aa34   http://prntscr.com/l4aat5   http://prntscr.com/l4abr8   http://prntscr.com/l4aekl   http://prntscr.com/l4afd6

http://prntscr.com/l4afus   http://prntscr.com/l4ageb   http://prntscr.com/l4aof0   http://prntscr.com/l4aotd   http://prntscr.com/l4cpgr

http://prntscr.com/l4cpyu   http://prntscr.com/l4cqon   http://prntscr.com/l4cr96  http://prntscr.com/l4cs9a   http://prntscr.com/l4csrq

According to my calculator this equals 634976, and that's why I expect I got the City level 87 notification.


Regards Rohan  

689 070 - this is the number of XP points you need to reach level 87. 

I have checked your account in the database and found that you reached level 86 on October, 7. The experience displayed in your screenshot has been counted towards your progress when you were on level 85. 

Oct 10, 2018, 19:3410/10/18
09/28/15
2

Ok, my mistake, then.


Thanks for checking this out for me.


Cheers Rohan