Game Purchase System Not Working

But the next screen is not the sale package. The sale package screen disappears. I can only see regular package screen. There are no sales to choose from. I can only click on regular packages. When I click 'purchase' to see what happen next, my ticket shows no sale package. I refreshed. I tried again. Same problem. I did not buy this sale package today earlier. So this is the first time.

Can someone check this situation? I would like to do that sale purchase. But only 7 more hours for the sale.

Thank you.

Comments

MariusAdmin

Oct 6, 2017, 07:0810/06/17

09/04/17

2698

Hey, KJM. I wasn't able to recreate this unfortunately, so I would advise you to contact Support:

https://plariumsupport.zendesk.com/hc/en-us/requests/new

KJM

Oct 6, 2017, 09:3610/06/17

12/15/15

3326

Thank you Dimitri ! I sent a message to the support link. Today is a very good sale. I hope the situation can be fixed soon.

tigress

Mar 23, 2018, 21:2603/23/18

Mar 23, 2018, 21:47(edited)

02/12/16

I just tried to buy a package and after reentering my card info was given the wrong package at the wrong price I am very unhappy with this, was going to get one in server 1 and 2 but now can only have the one

AndriiTechnical Support

Mar 24, 2018, 14:0203/24/18

06/03/14

607

tigress_6981 said:

I just tried to buy a package and after reentering my card info was given the wrong package at the wrong price I am very unhappy with this, was going to get one in server 1 and 2 but now can only have the one

Hello! The best and the fastest way to resolve this issue is to submit a ticket using this form. My colleagues will handle it and make you happy again.

tigress

Mar 24, 2018, 21:5503/24/18

02/12/16

tigress_6981 said:

Hello! The best and the fastest way to resolve this issue is to submit a ticket using this form. My colleagues will handle it and make you happy again.

ok Agent Andrew , I have submitted a ticket we shall see if they take care of it. the package I wanted expires in 1 day 14 hours so doubt it will be fixed in time so I can get the package in both servers

tigress

Mar 26, 2018, 15:2903/26/18

02/12/16

I am happy to say they responded and made everything right for me. I am very happy with the way my issue was handled

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But only 7 more hours for the sale.</p><br><p>Thank you.<br></p>","createdDate":"1507266840000","folderId":"127","id":"77529","authorId":"940073","authorRegistered":"1450194195017","authorName":"KJM","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/16826937.jpeg.jpeg?v=1570256422"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2548","commentsCount":"6","likesCount":"0","authorCommentsCount":"3326","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/sparta-war-of-empires/127_bug-reports/77529_game-purchase-system-not-working/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1747360/","commentUrl":"/forum/en/comment/topic_397707/"},"strings":{"userRole":"Admin","userId":"1747360","contentDraftJs":"","contentHtml":"<p>Hey, KJM. I wasn't able to recreate this unfortunately, so I would advise you to contact Support:</p><br><p><a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p>","userRegistered":"1504520256407","userCommentsCount":"2698","userName":"Marius","createdDate":"1507273693207","editedDate":"0","id":"397707","entityId":"77529","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fi.imgur.com%2fkO2NDmf.png&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"397707","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/940073/","commentUrl":"/forum/en/comment/topic_397809/"},"strings":{"userRole":"","userId":"940073","contentDraftJs":"","contentHtml":"Thank you Dimitri !  I sent a message  to the support link.  Today is a very good sale.  I hope the situation can be fixed soon. ","userRegistered":"1450194195017","userCommentsCount":"3326","userName":"KJM","createdDate":"1507282617397","editedDate":"0","id":"397809","entityId":"77529","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/16826937.jpeg.jpeg?v=1570256422"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"397809","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1137584/","commentUrl":"/forum/en/comment/topic_469336/"},"strings":{"userRole":"","userId":"1137584","contentDraftJs":"","contentHtml":"I just tried to buy a package and after reentering my card info was given the wrong package at the wrong price I am very unhappy with this, was going to get one in server 1 and 2 but now can only have the one","userRegistered":"1455265571440","userCommentsCount":"20","userName":"tigress","createdDate":"1521840381293","editedDate":"1521841630063","id":"469336","entityId":"77529","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/18636267.jpeg?v=1705893303"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"469336","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_469444/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>tigress_6981 said:</p><br><blockquote>I just tried to buy a package and after reentering my card info was given the wrong package at the wrong price I am very unhappy with this, was going to get one in server 1 and 2 but now can only have the one</blockquote><p>Hello! The best and the fastest way to resolve this issue is to submit a ticket using this <span style=\"font-weight: bold;\"><a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=166729\" rel=\"nofollow ugc\" target=\"_blank\">form</a></span>. My colleagues will handle it and make you happy again.</p>","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1521900129717","editedDate":"0","id":"469444","entityId":"77529","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"469444","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1137584/","commentUrl":"/forum/en/comment/topic_469497/"},"strings":{"userRole":"","userId":"1137584","contentDraftJs":"","contentHtml":"<p>tigress_6981 said:\n</p>\n\n<p>I just tried to buy a package and after reentering my card info was given the wrong package at the wrong price I am very unhappy with this, was going to get one in server 1 and 2 but now can only have the one\n</p><p>Hello! The best and the fastest way to resolve this issue is to submit a ticket using this form. My colleagues will handle it and make you happy again.</p><br><br><p>ok Agent Andrew , I have submitted a ticket we shall see if they take care of it. the package I wanted expires in 1 day 14 hours so doubt it will be fixed in time so I can get the package in both servers </p>","userRegistered":"1455265571440","userCommentsCount":"20","userName":"tigress","createdDate":"1521928531700","editedDate":"0","id":"469497","entityId":"77529","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/18636267.jpeg?v=1705893303"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"469497","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1137584/","commentUrl":"/forum/en/comment/topic_469792/"},"strings":{"userRole":"","userId":"1137584","contentDraftJs":"","contentHtml":"I am happy to say they responded and made everything right for me. 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But only 7 more hours for the sale.</p><br><p>Thank you.<br></p>","createdDate":"1507266840000","folderId":"127","id":"77529","authorId":"940073","authorRegistered":"1450194195017","authorName":"KJM","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/16826937.jpeg.jpeg?v=1570256422"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2548","commentsCount":"6","likesCount":"0","authorCommentsCount":"3326","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/sparta-war-of-empires/127_bug-reports/77529_game-purchase-system-not-working/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1747360/","commentUrl":"/forum/en/comment/topic_397707/"},"strings":{"userRole":"Admin","userId":"1747360","contentDraftJs":"","contentHtml":"<p>Hey, KJM. I wasn't able to recreate this unfortunately, so I would advise you to contact Support:</p><br><p><a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p>","userRegistered":"1504520256407","userCommentsCount":"2698","userName":"Marius","createdDate":"1507273693207","editedDate":"0","id":"397707","entityId":"77529","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fi.imgur.com%2fkO2NDmf.png&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"397707","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/940073/","commentUrl":"/forum/en/comment/topic_397809/"},"strings":{"userRole":"","userId":"940073","contentDraftJs":"","contentHtml":"Thank you Dimitri !  I sent a message  to the support link.  Today is a very good sale.  I hope the situation can be fixed soon. ","userRegistered":"1450194195017","userCommentsCount":"3326","userName":"KJM","createdDate":"1507282617397","editedDate":"0","id":"397809","entityId":"77529","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/16826937.jpeg.jpeg?v=1570256422"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"397809","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1137584/","commentUrl":"/forum/en/comment/topic_469336/"},"strings":{"userRole":"","userId":"1137584","contentDraftJs":"","contentHtml":"I just tried to buy a package and after reentering my card info was given the wrong package at the wrong price I am very unhappy with this, was going to get one in server 1 and 2 but now can only have the one","userRegistered":"1455265571440","userCommentsCount":"20","userName":"tigress","createdDate":"1521840381293","editedDate":"1521841630063","id":"469336","entityId":"77529","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/18636267.jpeg?v=1705893303"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"469336","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_469444/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>tigress_6981 said:</p><br><blockquote>I just tried to buy a package and after reentering my card info was given the wrong package at the wrong price I am very unhappy with this, was going to get one in server 1 and 2 but now can only have the one</blockquote><p>Hello! The best and the fastest way to resolve this issue is to submit a ticket using this <span style=\"font-weight: bold;\"><a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=166729\" rel=\"nofollow ugc\" target=\"_blank\">form</a></span>. My colleagues will handle it and make you happy again.</p>","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1521900129717","editedDate":"0","id":"469444","entityId":"77529","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"469444","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1137584/","commentUrl":"/forum/en/comment/topic_469497/"},"strings":{"userRole":"","userId":"1137584","contentDraftJs":"","contentHtml":"<p>tigress_6981 said:\n</p>\n\n<p>I just tried to buy a package and after reentering my card info was given the wrong package at the wrong price I am very unhappy with this, was going to get one in server 1 and 2 but now can only have the one\n</p><p>Hello! The best and the fastest way to resolve this issue is to submit a ticket using this form. My colleagues will handle it and make you happy again.</p><br><br><p>ok Agent Andrew , I have submitted a ticket we shall see if they take care of it. the package I wanted expires in 1 day 14 hours so doubt it will be fixed in time so I can get the package in both servers </p>","userRegistered":"1455265571440","userCommentsCount":"20","userName":"tigress","createdDate":"1521928531700","editedDate":"0","id":"469497","entityId":"77529","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/18636267.jpeg?v=1705893303"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"469497","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1137584/","commentUrl":"/forum/en/comment/topic_469792/"},"strings":{"userRole":"","userId":"1137584","contentDraftJs":"","contentHtml":"I am happy to say they responded and made everything right for me. I am very happy with the way my issue was handled","userRegistered":"1455265571440","userCommentsCount":"20","userName":"tigress","createdDate":"1522078149847","editedDate":"0","id":"469792","entityId":"77529","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/18636267.jpeg?v=1705893303"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"469792","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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