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Disappearance of General Gear

Disappearance of General Gear

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Nov 15, 2017, 03:5711/15/17
03/05/16
7

Disappearance of General Gear

So a month or so ago, I had a Class IV uncommon defensive talisman with one upgrade (Urn of Theseus) disappear from my general's inventory while doing positions.  A few days ago while doing positions,  the Urn of Theseus reappeared, however in its place -- a Class IV rare offensive talisman with one upgrade (uncertain of its name) disappeared from my general's inventory.

Last night I noticed, the Class IV rare offensive talisman with one upgrade (uncertain of its name) reappeared.  I think it may have made another talisman disappear, but I can't be 100% certain.


However, I can say with 100% certainty, after having noticed the Class IV rare offensive talisman with one upgrade pop back up in my general's inventory last night, it is again missing tonight.

Any advice on how to proceed and correct this issue would be very much appreciated.


Respectfully,

Alotro115

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Nov 15, 2017, 04:4811/15/17
Nov 15, 2017, 04:59(edited)
03/05/16
7

So after logging into both Firefox and Chrome trying to troubleshoot this issue, I still showed the Class IV rare offensive talisman with one upgrade missing in my general's inventory.

However, I did notice that each time a talisman disappeared, another talisman I previously owned would appear in its place.  So I had the idea to move the Titan's Mask to an empty slot from where I last saw the Class IV rare offensive talisman with one upgrade (I now know to be called the Patera of Pygmalion).  In doing so, after a browser refresh, I can now again see my Patera of Pygmalion with one upgrade.


[img]https://i.imgur.com/qfF0vk3.png[/img]

I moved the Titan's Mask from the red circled slot, down to the (at the time) empty slot circled in green, leaving the slot circled in red empty, and after doing so, my Patera of Pygmalion reappeared after refreshing my browser.

Initially, it was the Urn of Theseus (with one upgrade) that had disappeared last month.  Followed by it's reappearance a few days ago and the disappearance of the Patera of Pygmalion (with one upgrade).  The Patera of Pygmalion (with one upgrade) reappeared last night after a few days of not showing up in my general's inventory, only to have disappeared again today when I got home from work.  After moving the Titan's Mask and refreshing my browser, all talismans I can think of are showing again.

Hopefully my issue is resolved, but I will leave this post up as I'm not sure if it is a browser or game mechanics issue.

Agent HelenTechnical Support
Nov 17, 2017, 08:5111/17/17
10/24/17
796
Hi, as far as I understand everything works well now. If you still experience such issues, please refer to these instructions how to report a bug.
Nov 18, 2017, 05:0811/18/17
Nov 18, 2017, 05:09(edited)
03/05/16
7

Agent Helen,


My apologies, I will follow the instructions you listed.  As I think it may be an ongoing bug, because at one point, I had completely filled my general's inventory as well as my overflow inventory, and my Urn of Theseus (with one upgrade) was still missing.


Platform: Google Chrome Browser


Server: Glorious Valley


The feature that causes the issue:  Swapping out general armor while doing positions


The exact steps you performed before the bug arose:  I am uncertain.  I was doing many positions whilst swapping out general gear depending upon the units I scouted at each position.


Any special conditions that caused the bug to appear:  As stated above, after one talisman reappeared and another disappeared, I did a little experimenting and was able to make a missing talisman reappear after moving around some talismans to empty slots and refreshing my browser on both Chrome and Firefox.


What should have happened: No disappearance of general items.


What actually happened:  First one talisman disappeared, a month or so later it reappeared, than a different talisman disappeared from general's inventory.  Then the current missing talisman reappeared, with another disappearing in its place.  After some experimenting, I was fortunate and able to move a talisman and making the current missing talisman reappear.


Thank you for the response, Agent Helen.  I hope this additional information can prove useful in the event it occurs again or is currently an issue for another player.

Respectfully,

Alotro115

Agent HelenTechnical Support
Nov 18, 2017, 08:4811/18/17
10/24/17
796
Thank you for the detailed bug report! It helped us to better understand the situation. In rare cases, items in hero inventory can be stuck one under another. This issue is caused by overlapping textures. If you see that the item disappeared, but you didn't break it, please try moving hero items in the slots, you will find the lost one under another item.