capital upgrade and subsequent downgrade did not register

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capital upgrade and subsequent downgrade did not register

Moderators for Sparta: War of Empires

Moderators wanted!

Babak HOH

Apr 23, 2018, 19:0304/23/18

10/01/15

capital upgrade and subsequent downgrade did not register

Hi, we had a mutual capital downgrade and after we were downgraded, I upgraded with drachma and then downgraded the other capital. at the time my system registered the upgrade. however after the downgrade i noticed the game had froze and when i refreshed my system showed the capital was not upgraded and therefore the whole capital downgrade manoeuvre was for nothing.

we have been having terrible game lag, troops on raid that suddenly do not register and missed galley raids, .... please do not tell me it is not related to the servers, that would be an insult to my intellectuality

kindly advise how i can follow this up?

Comments

Agent PavelTechnical Support

Apr 24, 2018, 14:0204/24/18

07/02/15

4523

Hello, Archon! I have contacted you via private messages. Please check it and specify the requested data.

Agent PavelTechnical Support

Apr 26, 2018, 14:2904/26/18

07/02/15

4523

I have checked the logs. You downgraded another Capital when your Capital's upgrade was in progress to level 18. Downgrades made while the upgrade is in progress won't be counted for the next upgrade. After you boosted the upgrade to level 18 and it was compelted, you need to complete all new requirements for the new upgrade.

Babak HOH

Apr 27, 2018, 10:4004/27/18

10/01/15

Dear Pavel,

Thanks for taking the time to check the records. my issue is that at time of downgrade i upgraded cap to 18 using drachmas and system informed me that it had gone to 18 which is why i then did the downgrade. the problem is that although system told me the cap was upgraded but your servers did not register them as such. I would think that because of the game freezing the information did not go thru. from my side i am sure that the cap was 18 when i hit but as i explained when i noticed the game was frozen i then refreshed and saw cap was not upgraded.

the incompatibility of what i had on screen and what your system registered is the issue i have raised as a bug

AndriiTechnical Support

Apr 27, 2018, 14:3304/27/18

Apr 27, 2018, 14:34(edited)

06/03/14

607

Hello, BABAK!

The upgrade was initiated on 20.04.2018 at 19:25 UTC with usual resources. Then, you boosted its upgrade with Drachmas on 21.04.2018 at 0:22 UTC. So, it was not an instant upgrade.

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I have contacted you via private messages. Please check it and specify the requested data.</p><br>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1524578552067","editedDate":"0","id":"478041","entityId":"102903","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"478041","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_478957/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"I have checked the logs. You downgraded another Capital when your Capital's upgrade was in progress to level 18. Downgrades made while the upgrade is in progress won't be counted for the next upgrade. After you boosted the upgrade to level 18 and it was compelted, you need to complete all new requirements for the new upgrade.","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1524752945470","editedDate":"0","id":"478957","entityId":"102903","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"478957","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/738203/","commentUrl":"/forum/en/comment/topic_479152/"},"strings":{"userRole":"","userId":"738203","contentDraftJs":"","contentHtml":"<p>Dear Pavel,</p><p>Thanks for taking the time to check the records. my issue is that at time of downgrade i upgraded cap to 18 using drachmas and system informed me that it had gone to 18 which is why i then did the downgrade. the problem is that although system told me the cap was upgraded but your servers did not register them as such. I would think that because of the game freezing the information did not go thru. from my side i am sure that the cap was 18 when i hit but as i explained when i noticed the game was frozen i then refreshed and saw cap was not upgraded.</p><p>the incompatibility of what i had on screen and what your system registered is the issue i have raised as a bug</p><br>","userRegistered":"1443711758643","userCommentsCount":"5","userName":"Babak HOH","createdDate":"1524825610493","editedDate":"0","id":"479152","entityId":"102903","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"479152","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_479203/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>Hello, BABAK!</p><br><p>The upgrade was initiated on 20.04.2018 at 19:25 UTC with usual resources. 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I have contacted you via private messages. Please check it and specify the requested data.</p><br>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1524578552067","editedDate":"0","id":"478041","entityId":"102903","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"478041","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_478957/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"I have checked the logs. You downgraded another Capital when your Capital's upgrade was in progress to level 18. Downgrades made while the upgrade is in progress won't be counted for the next upgrade. After you boosted the upgrade to level 18 and it was compelted, you need to complete all new requirements for the new upgrade.","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1524752945470","editedDate":"0","id":"478957","entityId":"102903","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"478957","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/738203/","commentUrl":"/forum/en/comment/topic_479152/"},"strings":{"userRole":"","userId":"738203","contentDraftJs":"","contentHtml":"<p>Dear Pavel,</p><p>Thanks for taking the time to check the records. my issue is that at time of downgrade i upgraded cap to 18 using drachmas and system informed me that it had gone to 18 which is why i then did the downgrade. the problem is that although system told me the cap was upgraded but your servers did not register them as such. I would think that because of the game freezing the information did not go thru. from my side i am sure that the cap was 18 when i hit but as i explained when i noticed the game was frozen i then refreshed and saw cap was not upgraded.</p><p>the incompatibility of what i had on screen and what your system registered is the issue i have raised as a bug</p><br>","userRegistered":"1443711758643","userCommentsCount":"5","userName":"Babak HOH","createdDate":"1524825610493","editedDate":"0","id":"479152","entityId":"102903","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"479152","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_479203/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>Hello, BABAK!</p><br><p>The upgrade was initiated on 20.04.2018 at 19:25 UTC with usual resources. Then, you boosted its upgrade with Drachmas on 21.04.2018 at 0:22 UTC. So, it was not an instant upgrade. </p>","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1524839609187","editedDate":"1524839665020","id":"479203","entityId":"102903","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"479203","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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