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Cannot enter any buildings

Cannot enter any buildings

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Dec 20, 2017, 14:2412/20/17
01/01/16
3

Cannot enter any buildings

When I try to enter my city or any other building nothing happens. They light up as usual but when I click - nothing
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3k
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12
Comments
Dec 20, 2017, 16:0012/20/17
Dec 20, 2017, 16:09(edited)
06/13/15
1411

Hello Archon !


I invite you to try via the plarium app. This is surely a problem with Flash Player. 

Check connection speed here.

If not, it is because the problems we are currently facing persist.

Agent HelgaTechnical Support
Dec 20, 2017, 16:0812/20/17
Dec 20, 2017, 16:11(edited)
05/13/15
1258

Hello! 

Please try the steps below.


1. Try launching the game using Incognito mode in your browser (instruction here)

2. Try launching the game using another browser: Mozilla Firefox / Opera

Please note that the Opera browser is based on the Chrome technologies. If you are using Google Chrome, please try installing Mozilla Firefox.

3. Download the latest version of Adobe Flash Player


And, as Bill Almorra mentioned above, the Plarium App helps if you play on the plarium.com


Good luck!

Dec 20, 2017, 16:1212/20/17
10/15/15
1488

the problems of plarium stop that have already happened, I tend to think about a very slow wifi that happens to me from time to time. See if it's just the game or the internet connection trying to navigate in other pages

Dec 20, 2017, 19:2112/20/17
01/01/16
3
Fixed by downloading app and launching from there. Thanks for replies
Dec 21, 2017, 16:1112/21/17
Dec 21, 2017, 16:13(edited)
05/06/15
8

Hi, I have the same problems, but not just entering buildings, also gathering resources from my own town or friends' ones. Already tried all what Helga said but no luck, if I keep clicking on something moving slowly the mouse, eventually it will work, but I mean after MANY clicks, in rapid succession, and this goes on since yesterday, until then it was all fine. Also checked my connection and it's all right,almost 12 Mbps download and about 8 upload. Any hint?

P.S. I also tried to install the app, it installed fine but doesn't run because it complains about system version, I have 32 bit windows 7; the strange thing is it installed flawless and there's no chance to choose a version when downloading, I already reported this.

Agent HelenTechnical Support
Dec 22, 2017, 10:3412/22/17
10/24/17
796

Hi, ADRENAX98. The app currently runs only on 64-bit Windows. Regarding clicking issue. Have you tried to use a different browser to see if the problem repeats there too?

Dec 22, 2017, 10:5212/22/17
05/06/15
8
Not yet, I'll try ad let you know.
Dec 22, 2017, 11:0912/22/17
05/06/15
8
Trying with firefox, all is working fine even it's slower that chrome, but I can get into any buildings at the first click as well as collect resources ecc, so I'd say is a chrome's problem.
Agent HelenTechnical Support
Dec 23, 2017, 11:3012/23/17
10/24/17
796

Yes, you are correct, it is an issue with Chrome. It gradually cuts the functionality of Flash Player. Several versions ago it worked well, but now seems it will be harder with every update. 

In case you are interested, here is a version of Iron browser, created using the source code of Google Chrome, the game should work well there  http://www.srware.net/downloads/IronPortable.zip

Dec 24, 2017, 20:3312/24/17
05/06/15
8
Thanks, I'll try that browser and let you know, BTW I wish to you and to all the community's members a merry Christmas.
Dec 25, 2017, 18:0912/25/17
05/06/15
8

Trying with Iron browser, it works like a charm, fast and flawless, all the problems are gone at once, I highly recommend it to anyone who's having trouble with chrome, this browser is the solution.

Thanks for your help :)
AndriiTechnical Support
Dec 29, 2017, 12:1112/29/17
06/03/14
607

adrenax98 said:


Trying with Iron browser, it works like a charm, fast and flawless, all the problems are gone at once, I highly recommend it to anyone who's having trouble with chrome, this browser is the solution.

Thanks for your help :)

You are always welcome! And of course happy holidays!


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