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The reward announced is not the same as the reward received

The reward announced is not the same as the reward received

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Moderators for Sparta: War of Empires
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May 7, 2018, 13:0005/07/18
12/03/15
9

The reward announced is not the same as the reward received

Good afternoon.


An error has occurred in receiving the reward obtained in the 'Final Survival PVP'.


On the screen to choose the reward, there were 5 scorpions or 9 catapults. I have selected the scorpions. However, there are 4 scorpions in the report. Checking my troops I have found that I have received only 4 scorpions.


Screenshot of the prize selection:

https://prnt.sc/jesenm


Screenshot of the prize report received:

https://prnt.sc/jesf5j


I would like to know how to fix this error.


Thank you very much,


Server: plarium.com

Platform: The Glorious Valley


Views
3k
Comments
11
Comments
Agent PavelTechnical Support
May 8, 2018, 10:0405/08/18
07/02/15
4523

Hello, Arhcon! I have contacted you via private messages. Please check it and specify the requested data.

May 9, 2018, 13:1505/09/18
05/05/17
1

I have the same issue please fix it 

https://prnt.sc/jfopa0


https://prnt.sc/jfopk7


I need reward for the points I made and it should be multiplied by the coalition milestone which was 2 i think or 1.5


please do something

AndriiTechnical Support
May 10, 2018, 12:4705/10/18
06/03/14
607

orikgb said:


I have the same issue please fix it 

https://prnt.sc/jfopa0


https://prnt.sc/jfopk7


I need reward for the points I made and it should be multiplied by the coalition milestone which was 2 i think or 1.5


please do something

Hello, Arhcon! I have contacted you via private messages. Please check it and specify the requested data.

Agent PavelTechnical Support
May 17, 2018, 15:3405/17/18
07/02/15
4523

Dear Archons!

This situation is a visual issue. The correct information is specified in the letter you receive from Leonidas. This data is sent from the game server.

As for the information in the reward window. The troops' value has been rounded incorrectly. I have reported this issue to our developers. It will be fixed in the future updates. Thank you for your report and cooperation!

May 18, 2018, 13:4905/18/18
12/03/15
9

Hello Agent Pavel! Thank you very much for your dedication and explanation. The wrong rounding is a very plausible explanation. I'm happy to help improve the game as much as possible.


I understand that what the choice screen should have correctly indicated is:

4 scorpions (instead of 5, as shown)

9 catapults


I chose the scorpions because it was a more advantageous prize. However, if I had seen 4 scorpions and 9 catapults, I would have chosen the catapults. My question is, having proven that it is a mistake: can I return the 4 scorpions and receive the 9 catapults?


Thank you and best regards



May 22, 2018, 13:1305/22/18
12/03/15
9

Good afternoon, waiting to know if there is a possibility to correct the mistake, due to a confirmed bug, I would like to know how many offensive and defensive units Leonidas will really give me in this tournament. The multiplier is 1.2. Thank you very much. 
https://prnt.sc/jl4631

AndriiTechnical Support
May 22, 2018, 16:0605/22/18
06/03/14
607
Nostromo said:

Good afternoon, waiting to know if there is a possibility to correct the mistake, due to a confirmed bug, I would like to know how many offensive and defensive units Leonidas will really give me in this tournament. The multiplier is 1.2. Thank you very much. 
https://prnt.sc/jl4631

I can check this in the balance doc. Please specify how many points you have gained. 
Agent PavelTechnical Support
May 23, 2018, 09:3705/23/18
07/02/15
4523

Nostromo said:


7.556 points


Thank you very much :)


https://prnt.sc/jl8dzf

The rewards in your screenshot are specified correctly. You should see the same numbers in the letter you receive after claiming the rewards.

As for the previous tournament rewards. I am afraid they cannot be corrected. Nevertheless, I am sure the Scorpions units will strengthen your offensive troops. 
May 23, 2018, 11:1005/23/18
12/03/15
9

Hello, certainly the units I've chosen are the ones I found in the report. As long as the error is not solved, I will consult the rewards with which I have doubts. It's a shame you can't make amends for the mistake with the previous selection. Thank you very much for your time and dedication. Best regards.

https://prnt.sc/jljr9j

https://prnt.sc/jljrn3

AndriiTechnical Support
May 24, 2018, 15:5505/24/18
06/03/14
607
My colleague was quite right - the rewards you have received fully correspond to the initial rewards balance.