Mar 16, 2017, 13:2303/16/17
03/10/15
1572
this site is under construction (again)
hi, this is getting too habitual, nearly every week or two weeks we have a similar situation and there is nothing you can do when troops are out. whats going on?
this site is under construction (again)
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Mar 16, 2017, 13:3703/16/17
Mar 16, 2017, 13:39(edited)
03/10/15
1572
if people lost troops because of putting this on banner.... i hope support will do something about it...
keep in mind with all the new pantheons double tournament etc, there were many troops out
Mar 16, 2017, 23:3303/16/17
Mar 16, 2017, 23:34(edited)
09/16/15
165
What exactly have you troubles with?
You can not login? Delay between clicks? Can you be a bit more specific please?
Thanks in advance...
Mar 16, 2017, 23:4103/16/17
774
AFAIK there was an update executed today on a number of servers, which would explain a short-term loss of service.
Regards
P.
Mar 17, 2017, 10:1003/17/17
Mar 17, 2017, 10:23(edited)
03/10/15
1572
it was everyone that we were booted from game, at the exact time (different continents, etc) and next thing that appears the video, not good of developers to do that just less than two hours after appearing over 50 pans, hope support do not say to the people that lost troops, because they could not recall back etc, that it was their fault and get responsbility :)
Nuno, the problems are for support, this is game discussion, if you read what i wrote, i said that its happening very often (not to me, to everyone), i understand sometimes is needed updates etc, but most game sites first inform, second they get responsability of any problems during it (if they were not scheduled). here that does not happend, so as you can see this is a game discussion :-)
Alyona KolomiitsevaCommunity Manager
Mar 17, 2017, 16:1103/17/17
09/17/15
8278
Fortuna said:
it was everyone that we were booted from game, at the exact time (different continents, etc) and next thing that appears the video, not good of developers to do that just less than two hours after appearing over 50 pans, hope support do not say to the people that lost troops, because they could not recall back etc, that it was their fault and get responsbility :)
Nuno, the problems are for support, this is game discussion, if you read what i wrote, i said that its happening very often (not to me, to everyone), i understand sometimes is needed updates etc, but most game sites first inform, second they get responsability of any problems during it (if they were not scheduled). here that does not happend, so as you can see this is a game discussion :-)
You're right, it wasn't good considering the fights for Pantheons. Unfortunately, we couldn't predict that in advance. Our plarium.com devs had no idea that the new Pantheons were added.
We'll try to be more careful next time.
And as always, if you had any losses, please submit a ticket: https://plariumsupport.zendesk.com/hc/en-us/requests/new :)
Mar 18, 2017, 12:3103/18/17
Mar 18, 2017, 12:33(edited)
03/10/15
1572
alyona how can dev had no idea that the new pans were added that day? is there no communication between departments?
ofc losses through support, i said at the begining, this was more a informal chat about it :-)
Alyona KolomiitsevaCommunity Manager
Mar 20, 2017, 10:1703/20/17
09/17/15
8278
Fortuna said:
Game devs and portal devs are different teams and they have independent update schedules.alyona how can dev had no idea that the new pans were added that day? is there no communication between departments?
ofc losses through support, i said at the begining, this was more a informal chat about it :-)
