All Categories

Plarium makes it near impossible to report bugs in their buggy software

Plarium makes it near impossible to report bugs in their buggy software

Search
Moderators for Sparta: War of Empires
Moderators wanted!
Jun 7, 2017, 13:1406/07/17
07/07/16
44

Plarium makes it near impossible to report bugs in their buggy software

Your pinned closed message

https://plarium.com/forum/en/sparta-war-of-empires/bug-reports/23947_how-to-report-a-bug-4/

about reporting a bug is no longer correct



The link to reporting a bug in that message

https://plariumsupport.zendesk.com/hc/en-us

no longer leads to a webpage where you can report bugs. All you can do is read. No writing.



Similarly your pages that talk about support have nowhere to report bugs.


W.T.F?


The product is buggy and you have no way to report bugs other than to write general messages here and hope someone reads them AND does something about it AND informs you of the bug's status or resolves it promptly. This is ridiculous.

Views
4k
Comments
9
Comments
Jun 7, 2017, 14:5106/07/17
07/07/16
44

about a week....lol


Thanks for the link
Jun 7, 2017, 15:0406/07/17
Jun 7, 2017, 15:07(edited)
04/13/16
542

jeffwinchell said:


about a week....lol


Thanks for the link

with pleasure and depends of luck mate ... :)))  for me    took 5 days  to respond  and  another 13 days to close it and clasify as solved ..even if they didn't  explained and resolved anything   ..profesionalism zero 

Jun 8, 2017, 05:2206/08/17
04/13/16
542
Louis2007 said:

This company must hate their customers.


When I lived in Germany, customer service was also a joke at almost any business I dealt with. Their motto seems to be,"let's cut costs and customer service until the point where customer is about to go elsewhere". I came from Seattle, where customer service was about let's spend more money on customer service to get people to spend even more money than that on buying more stuff. I guess both methods lead to greater profits for the company owners, but only the latter method leads to more customer happiness. Plarium seems to prefer the German model.
that's right 
Alyona KolomiitsevaCommunity Manager
Jun 8, 2017, 06:5306/08/17
09/17/15
8278
jeffwinchell said:

Your pinned closed message

https://plarium.com/forum/en/sparta-war-of-empires/bug-reports/23947_how-to-report-a-bug-4/

about reporting a bug is no longer correct



The link to reporting a bug in that message

https://plariumsupport.zendesk.com/hc/en-us

no longer leads to a webpage where you can report bugs. All you can do is read. No writing.



Similarly your pages that talk about support have nowhere to report bugs.


W.T.F?


The product is buggy and you have no way to report bugs other than to write general messages here and hope someone reads them AND does something about it AND informs you of the bug's status or resolves it promptly. This is ridiculous.

You can submit a ticket by following a link in any article ;) But first, I would suggest searching related articles in Support database. Most common issues are described there.
Jun 9, 2017, 04:2006/09/17
Jun 9, 2017, 04:22(edited)
07/07/16
44

Why won't you correct your own WRONG message that is pinned at the top of the Bug Reports forum? Don't give me some excuses about some obscure way to find the CORRECT way to report a bug. FIX YOUR OWN WRONG POST!


Is that so hard for you? 


Sheesh!


You act like Donald Trump who refuses to ever admit you made a mistake. Fix your mistake. You are misleading people and knowingly continuing to do that!!
Alyona KolomiitsevaCommunity Manager
Jun 9, 2017, 07:5906/09/17
09/17/15
8278
Alfred E. Neuman said:

Why won't you correct your own WRONG message that is pinned at the top of the Bug Reports forum? Don't give me some excuses about some obscure way to find the CORRECT way to report a bug. FIX YOUR OWN WRONG POST!


Is that so hard for you? 


Sheesh!


You act like Donald Trump who refuses to ever admit you made a mistake. Fix your mistake. You are misleading people and knowingly continuing to do that!!
Our post is not wrong. It contains a valid URL that leads you to our Support database. Please try to find a solution for your issue there before submitting a ticket.
Mar 6, 2018, 11:2003/06/18
1

https://plariumsupport.zendesk.com/hc/en-us/articles/115002552492


"Good news!

We decided to change the operative algorithm to make our cooperation more efficient. From now on, we will be processing your Bug Reports in the special section on our official Forum.


1123 out of 2422 found this helpful"


In other words, less than 50% of your users like your bug reporting method.