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cannot collect offerings for city

cannot collect offerings for city

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Dec 25, 2016, 21:5212/25/16
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cannot collect offerings for city

Hi all, am playing for the first time. I decided to build extra farms, forges, and lumberyards while doing the tutorial.


Now I am on the "collect offerings for your city" quest. I have collected timber and bronze from all 5, twice. It will not let me complete the quest.


What can I do? I was going to file a ticket but it says staff will not answer gameplay questions that way so I came here. Thanks for reading.



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Alyona KolomiitsevaCommunity Manager
Dec 26, 2016, 10:3012/26/16
09/17/15
8278

dursland22 said:


Hi all, am playing for the first time. I decided to build extra farms, forges, and lumberyards while doing the tutorial.


Now I am on the "collect offerings for your city" quest. I have collected timber and bronze from all 5, twice. It will not let me complete the quest.


What can I do? I was going to file a ticket but it says staff will not answer gameplay questions that way so I came here. Thanks for reading.



Hi! Offerings are not produced by your Resource buildings. That's the Resources you can collect outside your City: http://screencast.com/t/PZWzgSe4L10

Jan 7, 2017, 00:3601/07/17
08/21/14
1028

Alyona Kolomiitseva said:


dursland22 said:


Hi all, am playing for the first time. I decided to build extra farms, forges, and lumberyards while doing the tutorial.


Now I am on the "collect offerings for your city" quest. I have collected timber and bronze from all 5, twice. It will not let me complete the quest.


What can I do? I was going to file a ticket but it says staff will not answer gameplay questions that way so I came here. Thanks for reading.



Hi! Offerings are not produced by your Resource buildings. That's the Resources you can collect outside your City: http://screencast.com/t/PZWzgSe4L10

Alyona,why we have double,triple or even more offerings in our city for a long time,and when we click on it,it show like we did collect,but we didnt,it is still there,not just 1 then 5,6,and like its false resources ,because resources dont go up,i'v checked it few times .is it a bug,and when devs gonna fix it?

Tonaya
 
Alyona KolomiitsevaCommunity Manager
Jan 10, 2017, 12:3401/10/17
09/17/15
8278
Tonaya said:

Alyona,why we have double,triple or even more offerings in our city for a long time,and when we click on it,it show like we did collect,but we didnt,it is still there,not just 1 then 5,6,and like its false resources ,because resources dont go up,i'v checked it few times .is it a bug,and when devs gonna fix it?

Tonaya
 
This issue is not easy to reproduce, Tonaya. Have you reported it to Support?
Jan 17, 2017, 23:2501/17/17
91

I have this issue too. I collect resources, I can see they are adding up in granary and ware house , but when i try to use it a message comes  "not enough resource" . 

Also other times i click on those tributes no resources gets added, but in achievement section the number of tribute collected gets increased.


Is there a limit of collecting tributes?
Alyona KolomiitsevaCommunity Manager
Jan 18, 2017, 10:4401/18/17
09/17/15
8278
ANKAN said:

I have this issue too. I collect resources, I can see they are adding up in granary and ware house , but when i try to use it a message comes  "not enough resource" . 

Also other times i click on those tributes no resources gets added, but in achievement section the number of tribute collected gets increased.


Is there a limit of collecting tributes?
It means that the game client and game server didn't sync your Resources. Try reloading the game. It should help.
Jan 22, 2017, 13:5501/22/17
2
so I ... Tnx :)
Jan 23, 2017, 08:2401/23/17
91
Why is it so that client and server is out of sync when collecting offerings but seems fine while performing other actions
Jan 23, 2017, 08:4501/23/17
11/05/15
1211

there are several things the servers can get out of sync with, stats page is another one, there isnt always a delay but even I get it and am on a commercial grade internet connection 


refreshing takes 2 secs and solves it nicely :) 
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