Cannot Zoom

20 Replies
rbradburke
27 April, 2017, 2:15 AM UTC

I'm using a Mac, playing with Chrome browser.  Starting today, I've not been able to zoom in so that I can collect from my upper right bronze collector.  


Anyone else having this issue?  I've rebooted everything and all that I know to do.  Thoughts?
UTC +6:00
Alyona Kolomiitseva
Community Manager
27 April, 2017, 8:08 AM UTC
Hi! Thank you for your report. We will pass this issue to devs and once I get any details, I will let you know.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
lastsplatter
28 April, 2017, 5:16 PM UTC
Yeah i'm on a PC and using chrome and since the update can no longer use my mouse wheel in full screen. Done all the usual clear bro... reinstalled flash yada yada but with no joy. Works fine in other things full screen just not Sparta
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rbradburke
30 April, 2017, 9:13 PM UTC

Still waiting...


This is getting very old and annoying. 
UTC +6:00
Klaatu
1 May, 2017, 4:19 PM UTC


you can use the page-zoom-function in the chrome-options to get your screen zoomed in (alternative: press and hold control-key and use your mouse-wheel to zoom in and out). so you are able to grab the bronze. after that, go back to 100% zoom to play further. just a workaround till plarium fixes this issue.



Unser größter Ruhm ist nicht, niemals zu fallen, sondern jedes Mal wieder aufzustehen! (Nelson Mandela)
UTC +1:00
Xena
Moderator
1 May, 2017, 9:56 PM UTC

Yeah this is happening to me too! 

After the update I can't zoom in with my mouse.

I can only zoom from the options under the edit button.

Let's all be patient and wait for this to be fixed. 

Warrior Princess
UTC +2:00
lastsplatter
5 May, 2017, 4:20 PM UTC
Hmmm the devs still havent fixed this issue bet if it'd been us unable to buy drac it would have been almost instantaneous 
UTC +0:00
Alyona Kolomiitseva
Community Manager
8 May, 2017, 11:23 AM UTC
lastsplatter said:

Hmmm the devs still havent fixed this issue bet if it'd been us unable to buy drac it would have been almost instantaneous 
Please wait for issue resolution.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Kakos
10 May, 2017, 6:43 AM UTC

For SWOE I use Edge.. for everything else Chrome.


Try it, you got nothing to lose 
Vae victis
UTC +9:00
Alyona Kolomiitseva
Community Manager
10 May, 2017, 9:49 AM UTC
Lastsplatter, a warning for profanity.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Alyona Kolomiitseva
Community Manager
10 May, 2017, 9:49 AM UTC
Kakos said:

For SWOE I use Edge.. for everything else Chrome.


Try it, you got nothing to lose 

Does it work faster in Edge?
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
lastsplatter
10 May, 2017, 10:38 AM UTC

Alyona I used no profanity so please remove your slander. I said you were obsequious but did so in a sarcastic manner.


Kakos thank you and yes it does work in Edge and also Opera but like the vast percentage of browser users in the world i use Chrome and up til the last update it was working fine. The fix is simple roll back the previous update and then when they have tested their new code properly and found that it only implements their new features run the update again.


Simples

UTC +0:00
Kakos
10 May, 2017, 11:53 AM UTC

Alyona Kolomiitseva said:



Does it work faster in Edge?

Oh yes very much so, why else would I'd use it? 

IE and by association Edge has a bad rep, is like the Martin Sheen of browsers.. hehe

I use chrome for everything else because of ease of use, not speed. 
Vae victis
UTC +9:00
lastsplatter
10 May, 2017, 6:15 PM UTC
Kakos said:


IE and by association Edge has a bad rep, is like the Martin Sheen of browsers.. hehe


Did you mean Charlie? Does Edge have Tiger Blood???
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Kakos
10 May, 2017, 11:22 PM UTC
lastsplatter said:


Did you mean Charlie? Does Edge have Tiger Blood???
Oops you're right I did mean Charlie!! LOL 
Vae victis
UTC +9:00
lastsplatter
1 June, 2017, 4:29 PM UTC

Well we have a new update and.....

.....Yeah its fixed :D



I'm joking, obviously.


It has only been a month so you know cut them some slack ;


No doubt there is profanity in here somewhere xx
UTC +0:00
Alyona Kolomiitseva
Community Manager
2 June, 2017, 9:11 AM UTC
lastsplatter said:

Well we have a new update and.....

.....Yeah its fixed :D



I'm joking, obviously.


It has only been a month so you know cut them some slack ;


No doubt there is profanity in here somewhere xx
Unfortunately, not all issues can be fixed right away.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
lastsplatter
7 June, 2017, 11:04 PM UTC

Alyona Kolomiitseva said:



Unfortunately, not all issues can be fixed right away.

It wasnt an issue til the pointless upgrade. They could show that they are actually 'devs' rather than 'divs' and roll it back and then ACTUALLY test their upgrades, you know like professionals do.


ooops gpnna get banned i used another profanity (professionals)


Feel free to delete a valid rebuke again Alyona 
UTC +0:00
Alyona Kolomiitseva
Community Manager
8 June, 2017, 6:56 AM UTC

lastsplatter said:


Alyona Kolomiitseva said:



Unfortunately, not all issues can be fixed right away.

It wasnt an issue til the pointless upgrade. They could show that they are actually 'devs' rather than 'divs' and roll it back and then ACTUALLY test their upgrades, you know like professionals do.


ooops gpnna get banned i used another profanity (professionals)


Feel free to delete a valid rebuke again Alyona 

We do have people who test our app before each update. Moreover, they test it 3 times: when features are being developed, when new version is ready for update, and right after the first servers were updated with a new version.

However, with each update we add more and more features. It's impossible to test all cases. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
lastsplatter
12 June, 2017, 10:27 PM UTC
Alyona Kolomiitseva said:

We do have people who test our app before each update. Moreover, they test it 3 times: when features are being developed, when new version is ready for update, and right after the first servers were updated with a new version.

However, with each update we add more and more features. It's impossible to test all cases. 
Ah so what you are admitting to is that they are useless and should be sacked? They tested it 3 times but didn't notice an 8 year long basic function had suddenly vanished??  Wow you really have filled me with a sense of 'legendary' trust in your staffs abilities please keep up your 'epic' job
UTC +0:00
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