Protection bubble taken away when game reset, and troops lost because of this

1 Reply
spartawarrior1
12 April, 2017, 11:39 PM UTC

This is a message for someone else, as they can't get in to sort their own complaint.


The guy in question is....     Lord Raider    -3054  -974   House Of Batiatus coalition.


He had his troops in a protection bubble, when the game reset, it took the bubble away, and he was raided, losing troops.

Can someone contact him to resolve this issue please.

UTC +7:00
Xena
Moderator
13 April, 2017, 7:34 AM UTC

spartawarrior1 said:


This is a message for someone else, as they can't get in to sort their own complaint.


The guy in question is....     Lord Raider    -3054  -974   House Of Batiatus coalition.


He had his troops in a protection bubble, when the game reset, it took the bubble away, and he was raided, losing troops.


Can someone contact him to resolve this issue please.

Hello Archon,

Personally such thing has never happened to me.

Does he have screenshots that show those facts?

Even if he doesn't tell him to submit a ticket to Plarium Support https://plariumsupport.zendesk.com/hc/en-us/requests/new.

They will investigate the issue further and check what happened and how. 

But screenshots would be much appreciated cause they make devs' job easier.

Warrior Princess
UTC +2:00
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