Support response time?

6 Replies
Ike
User
29 March, 2017, 3:03 PM UTC
I can't get into Sparta.. it loads then gives an error message. I've tried with FB Gameroom and via FB directly (with Firefox). I've reinstalled Gameroom and rebooted Firefox. Still the same.  I've sent Support 2 messages (with the error report). Any idea how long it may be till they get back to me? TIA
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Community Manager
29 March, 2017, 3:11 PM UTC
Hi! They will check your ticket as soon as possible. Please be patient.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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0
Moderator
2 April, 2017, 8:18 AM UTC
if its any consolation I have also been kicked out of the game and cannot get back in at the moment, its only affecting sparta and its on all browsers I use, ticket submitted and we just have to be patient :( 
History is written by the victors
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Ike
User
3 April, 2017, 4:19 PM UTC
Just to follow up, I was back in in a few hours, and the customer support rep was very helpful, and kept me apprised of how things were going.
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Moderator
3 April, 2017, 7:14 PM UTC
I am still locked out but I know they are working on it for me and no Mods dont get bumped up the queue :P 
History is written by the victors
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Community Manager
4 April, 2017, 11:56 AM UTC
Ike said:

Just to follow up, I was back in in a few hours, and the customer support rep was very helpful, and kept me apprised of how things were going.
Great news! I'm glad to hear you're back in!
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Moderator
6 April, 2017, 3:00 PM UTC
I am also back in, took them a couple of days as was a complex issue but on the up side the info I sent them every time it locked up can be used to prevent it happening again, this is why everyone should always report issues and send them the info they request about it, it means you are contributing to game improvements for all :) 
History is written by the victors
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