About 900 drachmas "disappeared" last 24 hours

18 Replies
Mullenz
17 March, 2017, 12:53 AM UTC

About 900 drachmas "disappeared" last 24 hours. Miraculously, about same happened to my friend - and approximately the same amount. Is it only we or others experienced the same? 

Well, also just found out that Plarium closed the "Plarium, remove your spell" topic in this forum department, where a player was, without any success, was asking the Plarium to abandon its hostile routines. Could it (taking stuff away) be another retaliatory move? 
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The Irate Penguin
Moderator
17 March, 2017, 1:06 AM UTC

Mullenz said:


About 900 drachmas "disappeared" last 24 hours. Miraculously, about same happened to my friend - and approximately the same amount. Is it only we or others experienced the same? 

Well, also just found out that Plarium closed the "Plarium, remove your spell" topic in this forum department, where a player was, without any success, was asking the Plarium to abandon its hostile routines. Could it (taking stuff away) be another retaliatory move? 

Good evening Mullenz:

I know of no case where, for any reason whatsoever, a player loses any Drachmas, resources or other portions of his or her capital except during gameplay, such as resources being lost in a raid. If you are confident that you did not spend these Drachmas inadvertendly , for example to revive troops or for some other purpose, please report this to Customer Support and include any documentation and/or screenshots you may have to corroborate this claim. If you get the chance, please also keep us apprised of the results of your ticket submission in this thread, tyvm!

Cheers
P.

"Work like you don't need the money, love like you've never been hurt, dance as if no one were watching." (Satchel Paige) - https://youtu.be/dy4kaB4HmyQ
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Mullenz
17 March, 2017, 2:57 AM UTC

Thank you for the response, Penguin,

I did not spend a drachma, since I am collecting them for other (than revival) purposes. I am not going to talk to the support, because it has been nothing but waste of time every time I tried. I  sure did not predict my drachamas will "disappear", that is why I had no reason to make screenshot. No doubt, the players averse Plarium will us that as a pretext for doing nothing in order to fix it. 

Another example: after cupe hours after attacking the guy in phylarch, it only opened count down and showed "2 hours  5 mins". 

I am so sick of their shananigans. 


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The Irate Penguin
Moderator
17 March, 2017, 6:31 AM UTC

Mullenz said:


Thank you for the response, Penguin,

I did not spend a drachma, since I am collecting them for other (than revival) purposes. I am not going to talk to the support, because it has been nothing but waste of time every time I tried. I  sure did not predict my drachamas will "disappear", that is why I had no reason to make screenshot. No doubt, the players averse Plarium will us that as a pretext for doing nothing in order to fix it. 

Another example: after cupe hours after attacking the guy in phylarch, it only opened count down and showed "2 hours  5 mins". 

I am so sick of their shananigans. 

Good morning Mullenz,  

we here at the forum do not have the tools nor the authority to access user accounts, data and logs. My suggestion would be to reconsider and create a support ticket, even with less than complete documentation to back up a claim. Also, you might speak to the other player or players which, as you say, have had similar experiences and ask them to do the same.

The game logs contain AFAIK detailed transaction histories and should show if and which amounts of Drachmas are added or deducted from an account and for which reasons. Assuming for a moment that there is some glitch or bug at work, the number of created support requests regarding one specific issue alone, will usually indicate this.

If you do decide not to pursue this, my suggestion would be to keep records in the coming weeks. Personally, having played MMO's and similar games for decades, have found it useful on occasion to keep track of events by daily screenshots, or at least screenshots taken before and after specific events where I was unsure if the game mechanics were working correctly. Taking screenshots is a matter of a few seconds and can sometimes come in very handy when one later attempts to reconstruct an event.

Cheers 

P.

"Work like you don't need the money, love like you've never been hurt, dance as if no one were watching." (Satchel Paige) - https://youtu.be/dy4kaB4HmyQ
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Drag-Theseus
Moderator
18 March, 2017, 7:21 AM UTC
Maybe you bought 3x Instant Recall.. one IR is 300 drachma.. It happened to me few times
I'm just Time Lord....
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bad_karma00
21 March, 2017, 9:28 PM UTC

I haven't lost drachmas, but I just had a notification that I had 'failed to raid' a Persian position. The issue being I hadn't launched said raid. The 'raid' used 50 Marauders, 9 hoplites and 15 Mounted Peltasts, all of which I lost. 


How does that happen? I paid good money for those Marauders and never use them except to raid cities that I have scouted, since their combat level is so low. 



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Dorieas
22 March, 2017, 12:00 AM UTC
bad_karma00 said:

I haven't lost drachmas, but I just had a notification that I had 'failed to raid' a Persian position. The issue being I hadn't launched said raid. The 'raid' used 50 Marauders, 9 hoplites and 15 Mounted Peltasts, all of which I lost. 


How does that happen? I paid good money for those Marauders and never use them except to raid cities that I have scouted, since their combat level is so low. 



Did any time, somehow give the details of your account to someone else? Change yr password once again...
A Leader Leads By Example Not By Forge...
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bad_karma00
22 March, 2017, 12:27 AM UTC
No, and I was playing at the time it happened. But no, I've never shared that information with anyone. No one  I know personally plays. 
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Alyona Kolomiitseva
Community Manager
22 March, 2017, 9:30 AM UTC
bad_karma00 said:

I haven't lost drachmas, but I just had a notification that I had 'failed to raid' a Persian position. The issue being I hadn't launched said raid. The 'raid' used 50 Marauders, 9 hoplites and 15 Mounted Peltasts, all of which I lost. 


How does that happen? I paid good money for those Marauders and never use them except to raid cities that I have scouted, since their combat level is so low. 



Hi! Did you launch any other attacks at that time? You said you were playing when it happened. What exactly did you do in the game back then?
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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bad_karma00
22 March, 2017, 5:54 PM UTC
Alyona Kolomiitseva said:

bad_karma00 said:

I haven't lost drachmas, but I just had a notification that I had 'failed to raid' a Persian position. The issue being I hadn't launched said raid. The 'raid' used 50 Marauders, 9 hoplites and 15 Mounted Peltasts, all of which I lost. 


How does that happen? I paid good money for those Marauders and never use them except to raid cities that I have scouted, since their combat level is so low. 



Hi! Did you launch any other attacks at that time? You said you were playing when it happened. What exactly did you do in the game back then?
At the time I wasn't doing anything. I had raided a bot city maybe five minutes earlier, and HAD raided a Persian position about the same time, give or take, but at the time this happened I was not taking any action at all. 
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Alyona Kolomiitseva
Community Manager
23 March, 2017, 11:53 AM UTC

bad_karma00 said:



At the time I wasn't doing anything. I had raided a bot city maybe five minutes earlier, and HAD raided a Persian position about the same time, give or take, but at the time this happened I was not taking any action at all. 

I think this has to be investigated by Support then. Our games do not send attacks on their own :) 


Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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bad_karma00
23 March, 2017, 11:16 PM UTC

Yeah, that's what support said. But it still happened. Troops sent, killed, in a raid that I didn't send since I was watching the news at the time. 


Anyway, it's a learning experience. No point in complaining about something.


Thanks for replying. 
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The Irate Penguin
Moderator
24 March, 2017, 1:36 AM UTC

bad_karma00 said:


I haven't lost drachmas, but I just had a notification that I had 'failed to raid' a Persian position. The issue being I hadn't launched said raid. The 'raid' used 50 Marauders, 9 hoplites and 15 Mounted Peltasts, all of which I lost. 


How does that happen? I paid good money for those Marauders and never use them except to raid cities that I have scouted, since their combat level is so low. 



On an off-thought bad_karma00:

Have you recently played either the ...

  • "Battle the Persian Army" or the
  • "Mission Campaigns"

... in the "Quests" list? Especially the latter, that's the one with a storyline, describing some conquest or other quest. Both will trigger Persian Position battles without having to go the classic "Oracle" > "Positions" route, and especially the latter is sufficiently different from a "normal" PP engagement, that it could be mistaken for something else. Since you say that the report returned a "failed to raid", this quest should still be listed.In addition, you could check the "Oracle" > "Missions" tab to see how far along you are in this department.

Cheers
P.


"Work like you don't need the money, love like you've never been hurt, dance as if no one were watching." (Satchel Paige) - https://youtu.be/dy4kaB4HmyQ
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bad_karma00
24 March, 2017, 5:20 AM UTC

I will do that. But no, I haven't done anything like that in a good while. I did play them when I started out last year, but I've not done it in some time. I hadn't thought of that so I will see if that happened. Or at least try to.


Thanks for the suggestion. 


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wardog88
6 April, 2017, 10:31 PM UTC
I have lost gold drachmas when troops return from gold fields I thought my memory was going bad but I started writing down my totals I had 324 gold in bank when My 3 x teams returned with 6 gold each my total went down to 322. so their was a loss of 20 gold and I believe I had notices the loss 3 times before
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Alyona Kolomiitseva
Community Manager
7 April, 2017, 8:20 AM UTC
wardog88 said:

I have lost gold drachmas when troops return from gold fields I thought my memory was going bad but I started writing down my totals I had 324 gold in bank when My 3 x teams returned with 6 gold each my total went down to 322. so their was a loss of 20 gold and I believe I had notices the loss 3 times before
So you mean you have lost Drachmas when you collected them from Drachma Emporia? 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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wilmiensteenkamp
11 April, 2017, 10:09 PM UTC

Hi 

I have lost about 1000 + drachmas now, because in game I boost at the discount price given, but didn't seem right because were it was only to take 32 drachmas it took 102 every time, only after the 9 time, I was not sure why my drachmas reduced so fast, so did the boots again and then saw what is going on,I took a screen shot of the boots reward at less 


Please advise how you going to fix this?


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Nuno Paiva
11 April, 2017, 11:14 PM UTC

wilmiensteenkamp said:


Hi 

I have lost about 1000 + drachmas now, because in game I boost at the discount price given, but didn't seem right because were it was only to take 32 drachmas it took 102 every time, only after the 9 time, I was not sure why my drachmas reduced so fast, so did the boots again and then saw what is going on,I took a screen shot of the boots reward at less 


Please advise how you going to fix this?


Hello Archon

All discounts given have a limit, you sure that when you tried the last time, to test, the discount was still active?

If so, please contact our support team, there is nothing we can do about it here, we dont have the tools to investigate.

Here you have the link > https://plariumsupport.zendesk.com/hc/en-us/categories/115000097325

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knigochey
10 May, 2017, 9:10 PM UTC
bad_karma00 said:



How does that happen? I paid good money for those Marauders and never use them except to raid cities that I have scouted, since their combat level is so low. 



Apparently not good enough for Plarium, they want you to pay more :)
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