Rewards

10 Replies
Bravescrew27
14 March, 2017, 5:35 PM UTC

We just finished Coalition event, I am player MOFO in Hungarian Coalition, Tharacian Frontier I did not receive awards. I have attempted to get them, the claim button did not light up after the event was lit up for the finish button.. Please disburse these to me.


MOFO
UTC +5:00
Drag-Theseus
Moderator
14 March, 2017, 11:13 PM UTC

How long are you in that coalition? More than 7 days?

Are you sure you collected 100 points?
I'm just Time Lord....
UTC +7:00
Nuno Paiva
15 March, 2017, 5:59 PM UTC
And your coalition rank is?
UTC +1:00
_Poseidon_
25 March, 2017, 12:29 AM UTC
My name is Poseidon. I play on the Glorious Valley Server. I did not receive  my 90 day log in bonus. I clicked on the box like I always do. I t turned green and the check mark came up. But I did not receive my 50- horseman / 250-Drachma,s / 1-Mystery Box / 1-Scrow / 1- Resource ..I tried twice before refreshing my screen and trying again..I don't know what to do. I'm in the Lunatic-Fringe Coalition..what do I need to do to collect my awards?
UTC +8:00
Drag-Theseus
Moderator
25 March, 2017, 8:19 AM UTC

_Poseidon_ said:


My name is Poseidon. I play on the Glorious Valley Server. I did not receive  my 90 day log in bonus. I clicked on the box like I always do. I t turned green and the check mark came up. But I did not receive my 50- horseman / 250-Drachma,s / 1-Mystery Box / 1-Scrow / 1- Resource ..I tried twice before refreshing my screen and trying again..I don't know what to do. I'm in the Lunatic-Fringe Coalition..what do I need to do to collect my awards?


There is time after which you will be able to get your reward. Maybe this time did not past for you, so that is the reason why you did notrecieve your reward, wait and your reward will come up.

If you think that this time past, then please make ticket and report it to our Support Team - https://plariumsupport.zendesk.com/hc/en-us/requests/new

I'm just Time Lord....
UTC +7:00
Odin
21 April, 2017, 12:28 AM UTC

Hi

I just finished 1st in the pp tourney in both leagues and got rewards as a second in the supreme.

Having been spending thousands of euros in this game, 500 dracs won't make a difference but I find it really unfair.

thx


ODiN EON

UTC +3:00
The Irate Penguin
Moderator
21 April, 2017, 4:40 AM UTC

Odin said:


Hi

I just finished 1st in the pp tourney in both leagues and got rewards as a second in the supreme.

Having been spending thousands of euros in this game, 500 dracs won't make a difference but I find it really unfair.

thx


ODiN EON

Good morning Odin,

are you reporting similar errors as discussed by others in this thread? If so, have you reported these to Customer Support as suggested above? If yes, has Support gotten back to you? If not, is there some other problem?

Cheers

P.
"Work like you don't need the money, love like you've never been hurt, dance as if no one were watching." (Satchel Paige) - https://youtu.be/dy4kaB4HmyQ
UTC +2:00
Odin
21 April, 2017, 6:28 AM UTC
Its not the same probs and no I havent reported anything to noone.
UTC +3:00
The Irate Penguin
Moderator
21 April, 2017, 6:34 AM UTC

Odin said:


Its not the same probs and no I havent reported anything to noone.

Then, of course, you're very welcome to post it here, depending on the issue we might be able to offer advice or will need to direct you to Customer Support.

Cheers
P.

"Work like you don't need the money, love like you've never been hurt, dance as if no one were watching." (Satchel Paige) - https://youtu.be/dy4kaB4HmyQ
UTC +2:00
Odin
21 April, 2017, 8:26 PM UTC

The Irate Penguin said:


Odin said:


Its not the same probs and no I havent reported anything to noone.

Then, of course, you're very welcome to post it here, depending on the issue we might be able to offer advice or will need to direct you to Customer Support.

Cheers
P.

Here you can clearly see what I mean:

http://prntscr.com/eza2be  

 http://prntscr.com/eza3gt

UTC +3:00
The Irate Penguin
Moderator
22 April, 2017, 7:25 AM UTC

Odin said:


Here you can clearly see what I mean:

http://prntscr.com/eza2be  

 http://prntscr.com/eza3gt

The supplied screenshots seem to tell a rather cut 'n dried story and describe a strong and well-documented case to take tro Customer Support. I hope you hand this in to CS and let us know how it turned out.

Happy weekend
P.

"Work like you don't need the money, love like you've never been hurt, dance as if no one were watching." (Satchel Paige) - https://youtu.be/dy4kaB4HmyQ
UTC +2:00
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