items not being received

3 Replies
dustin_johnson1981
16 February, 2017, 9:07 PM UTC
So I've been doing the quest of battling xerxes army in the level 30-38 range right now and I've had at least 2 rewards, maybe 3 as I wasn't really keeping track at first, but they were suppose to give me 30 minute speed boosts and I've not received any of them. I have 1 5, 10, 15, and 30 minute boost from early this morning from some rewards, but haven't got these last couple and was wondering why? Coming here since I can't find the correct link to email support directly. Keep clicking on the links they provide, and does nothing for me. Becoming annoyed with that real fast.
UTC +8:00
Alyona Kolomiitseva
Community Manager
17 February, 2017, 9:28 AM UTC

Hi! Please use this link to contact Support: http://plrm.me/Support_Plarium. Choose the game and network and then click "contact us" in the bottom. They will check your rewards and Items at the Market to understand what happened and will help you :)

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Bravescrew27
23 February, 2017, 4:34 PM UTC
I AM PLAYING Sparta ON THREACIAN FRONTIER PLAYER NAME IS MOFO, COALITION HAD FINISHED A FEW HOURS AGO I DID NOT GET THE PRIZES FROM THE AWARDS GIVEN OUT. THERE WERE SUPPOSED TO BE 3 TYPE COLUMED BUILDINGS A 40 RAM HEAD LOOKING THINGS. FROM OUR COALITION. PLEASE EMAIL ME AND LET ME KNOW HOW TO CLAIM THESE PRIZES. I AM NEW AND TRYING TO FIGURE THIS THING OUT I LOSTAN ABUNDANCE OF TROOPS SOME HOW ON A LEVEL 3 PERSIAN STOCKADE AS WELL, WHERE I HAD FAR SUPERIOR TROOPS AND NUMBERS. THANK YOU..AS OF NOW I ALSO CHANGED MY AMPTHEATRE NAME AND EVEN THOUGH THE NAME CHANGED, iT'S NOT REGISTERING THE REWARD OR TASK COMPLETED.
MOFO
UTC +5:00
Xena
Moderator
23 February, 2017, 6:57 PM UTC

Bravescrew27 said:


I AM PLAYING Sparta ON THREACIAN FRONTIER PLAYER NAME IS MOFO, COALITION HAD FINISHED A FEW HOURS AGO I DID NOT GET THE PRIZES FROM THE AWARDS GIVEN OUT. THERE WERE SUPPOSED TO BE 3 TYPE COLUMED BUILDINGS A 40 RAM HEAD LOOKING THINGS. FROM OUR COALITION. PLEASE EMAIL ME AND LET ME KNOW HOW TO CLAIM THESE PRIZES. I AM NEW AND TRYING TO FIGURE THIS THING OUT I LOSTAN ABUNDANCE OF TROOPS SOME HOW ON A LEVEL 3 PERSIAN STOCKADE AS WELL, WHERE I HAD FAR SUPERIOR TROOPS AND NUMBERS. THANK YOU..AS OF NOW I ALSO CHANGED MY AMPTHEATRE NAME AND EVEN THOUGH THE NAME CHANGED, iT'S NOT REGISTERING THE REWARD OR TASK COMPLETED.

Hello Archon,

Please don't use Caps first of all. The Forum rules forbid to use Caps.

Second of all not sure I understand what you want to say. You are talking about coalition prizes (from coalition mission as I understand) and then you mention columed buildings. So I'm losing you there. We (as mods) can't email you or anyone else and we are not in charge of such issues. You can submit a ticket to Plarium Support Center https://plariumsupport.zendesk.com/hc/en-us/requests/new where you can report it since you think it's a bug. As for the troops you lost on the level 3 persian stockade what happened there? Could you please show me a screenshot?

As for the plyrach did you push the start button before you change the name?
http://prntscr.com/ecivzz

Warrior Princess
UTC +2:00
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