missing diplomatic reports

17 Replies
CopperLady2
16 February, 2017, 7:39 PM UTC
About a week ago, i stopped receiving reports when my coalition gets a new member. My hegemon assures me that I should be able to see all of the reports, and I do see all the others about promotions, departures, etc. Is this a known bug or has it happened to anyone else?
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Alyona Kolomiitseva
Community Manager
17 February, 2017, 9:29 AM UTC
Hi! I haven't heard of this issue before. What is your Rank in Coalition? Do other members of the same Rank receive those reports?
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Drag-Theseus
Moderator
17 February, 2017, 10:33 AM UTC

Step 1 . 



Step 2.



Try now.. :) You need to activate it..

I'm just Time Lord....
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CopperLady2
17 February, 2017, 12:31 PM UTC
I am a polemarch and previously received these reports. Others of my rank are receiving these reports. Not receiving them creates problems for me trying to welcome new members and other things. When i went to the settings screen in diplomatic reports, the circled reports said get reports of if a scholar leaves or joins my coalition academy rather than get reports if a new member joins or leaves my coalition. is this something my hegemon should address? He has told me that i should be seeing all reports.
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CopperLady2
17 February, 2017, 12:35 PM UTC
To be clear, this is only occurring on server 2 at the moment.
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CopperLady2
17 February, 2017, 12:50 PM UTC
check that. It is apparently now happening on server 1 as well. I have the same choices in the diplomatic report settings.
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Xena
Moderator
17 February, 2017, 2:51 PM UTC

CopperLady2 said:


check that. It is apparently now happening on server 1 as well. I have the same choices in the diplomatic report settings.

Hello Archon,

Maybe it's a bug so please submit a ticket to Plarium Support Center about your issue along with screenshots (if possible cause they will help greatly) so they can investigate your issue thoroughly and fix this if it's a bug!  

https://support.plarium.com/ensparta/Tickets/Submit/ (click "Contact us" at the bottom of the page)

Warrior Princess
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CopperLady2
17 February, 2017, 3:30 PM UTC
okay, I'll try. Thank you.
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CopperLady2
17 February, 2017, 3:48 PM UTC

I tried to send the report but had some issues with the screen shot. This is the link where it can be viewed. http://prntscr.com/e9yhur


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Xena
Moderator
17 February, 2017, 4:14 PM UTC

CopperLady2 said:


I tried to send the report but had some issues with the screen shot. This is the link where it can be viewed. http://prntscr.com/e9yhur


Yes the screenshot needs to be from your PC so you can download this screenshot to your PC (right click then save image as...) and then you can find it and upload it on your bug report! 

Warrior Princess
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CopperLady2
17 February, 2017, 5:45 PM UTC
ok, I think I have done that now. Thanks.
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Xena
Moderator
17 February, 2017, 6:39 PM UTC
Glad I could help! 
Warrior Princess
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CopperLady2
17 February, 2017, 9:21 PM UTC
Apparently, the issue is only with server 2 afterall. How do I access my ticket to edit it?
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Xena
Moderator
17 February, 2017, 10:24 PM UTC

CopperLady2 said:


Apparently, the issue is only with server 2 afterall. How do I access my ticket to edit it?

You can't access the ticket already submitted to edit it. In order for the devs to check your issue you need to submit a second ticket regarding the Server 2 issue so they can fix it!

So you need to do the same procedure again! Sorry for the inconvenience.

By the way could you tell me if the guys whom reports you are missing came to your coalition after an invitation was sent to them?
Warrior Princess
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CopperLady2
17 February, 2017, 10:27 PM UTC
I am not sure about that, but I do know that others in my coalition could see those reports.
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Xena
Moderator
17 February, 2017, 10:48 PM UTC
Well I had the same issue recently and I saw that the reports I missed were from people who were invited to the coalition that's why I asked! 
Warrior Princess
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CopperLady2
18 February, 2017, 11:34 AM UTC
issue may be fixed now. I received a new member notification this morning. Thanks for all your help.
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Xena
Moderator
18 February, 2017, 2:08 PM UTC
Yayyyyy glad I could help you! Have a good game! 
Warrior Princess
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