Why is the game so unstable? What happens when you loose stuff because of it?

26 Replies
mabreu
29 January, 2017, 7:14 PM UTC

Why does the game continue to be so unstable?

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Drag-Theseus
Moderator
29 January, 2017, 9:02 PM UTC

mabreu said:


Why does the game continue to be so unstable?

What do you mean under ''unsable'' ?  
You can't log in..or is game kicking you out.. or did you lose army during update or? Could you be more specific please.

I'm just Time Lord....
UTC +7:00
Nuno Paiva
29 January, 2017, 9:43 PM UTC

mabreu said:


Why does the game continue to be so unstable?

Hello Archon

If you ever feel that you have been harmed by some kind of problem that overtakes you, please contact our support team and give them all the information they need to investigate what has happened, they will help you for sure, don´t worry.

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JackTheRipper
11 February, 2017, 3:06 PM UTC

dont lie to the man tell him the truth, they dont care if you have a problem,  look below when I had a problem, 6 days later and still no reply

Jack The Ripper 05.02.2017 | 20:00

i was sending my reinforcement to our pan 241 so I could collect the ori 15000 pieces. When my men arrive they never went inside so I couldnt get the ori. so I went to tracking and it said my men were entering the pan. I waited and waited and they were still entering, so I cleared my cache and logged back in and the message was the same, my reinforcements were entering the pantheon. so I rebooted my computer and when I logged in, it still say my men are entering the pantheon.. I cant get them back, no message showing them in the pan in the war council, they are stuck in limbo, now I can get my men or the ori.

Does this mean I got ripped off, how do i get my men back and the ori I couldnt get because your game is messed up.


Jack Campos

UserJack Campos 11.02.2017 | 17:14

why dont you answer my problem and give me back the men I lost because of your bad code.

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Drag-Theseus
Moderator
11 February, 2017, 6:26 PM UTC

Where did you post that Archon? Personally I'm sorry fot not answering but I haven't seen your post.  

I'm just Time Lord....
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Drag-Theseus
Moderator
11 February, 2017, 6:28 PM UTC

So, did you lose your army or what happened? Are they still stucked? Could you tell us more. I would tell you to make ticket and report it to Support Team, but maybe there is no need to do that. Did your army ever entered in pamtheon?

I'm just Time Lord....
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Bye
11 February, 2017, 7:42 PM UTC

mabreu said:


Why does the game continue to be so unstable?

Can't say I have any major issues regarding stability, although when keeping the game running for 5 hours or more, there does appear to be a memory leak which lets processes hog quite a bit of RAM. Restarting the browser usually solves the issue; in Chrome, using the "--process-per-site" startup option helps only if you're running lots of other web apps but you can check the Chrome Task Manager to ensure mem usage is not getting out of hand and kill processes if need be.


That's really my only tech issue which I tentatively attribute to Plarium since it appears in Chrome, FF and IE but, to be fair, it is a common malaise of many web-based apps. 

Running the risk of someone suggesting that I'm sucking up to Plarium :-): I've been playing MMOG's since the 1990s and this site is easily in the top 20% in regarding stability, availability, live-update and other technical issues. I spent most of 2014 and 2015 playing Gameloft games which was a much more trying experience.

You might want to go through the suggestions in the following post, including following the therein contained links:

http://plarium.com/forum/en/sparta-war-of-empires/bug-reports/23949_loading-issues-5/?post=127443 

Cheers Dio

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JackTheRipper
11 February, 2017, 9:54 PM UTC

that was a support ticket and now 7 days and no answer. As for the men and the ori I wanted , four hours later I went to bed and when I woke up all my men were dead, gone or who knows. 


so you can see why I have no faith in the support team and they never answer my questions within 4 days or less. sometimes they dont even answer them, or give me some bs and then they close the ticket without letting me respond to their lies and bs.



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morteeee
Moderator
12 February, 2017, 2:30 PM UTC
can you post your ticket number up here please so the CM can chase it up for you?
History is written by the victors
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Tonaya
21 February, 2017, 5:24 PM UTC

as english is not my language,i assume UNSTABLE means when horse is not in the stable 8)


Tonaya 
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Bye
21 February, 2017, 5:38 PM UTC
Tonaya said:

as english is not my language,i assume UNSTABLE means when horse is not in the stable 8)


Tonaya 
And should a trickster talk you out of your horse, that would be a con-stable.
UTC +2:00
johnjohnxxx69
22 February, 2017, 3:42 AM UTC

mabreu said:


Why does the game continue to be so unstable?

I lost 600 drachma in this game today from bugs in the software. I wan tit replenished in the Glorious Valley.


Case in point: I recalled a miscued attack on Persians. I sent offense instead of defense. I was notified of a 300 drachma charge for it and I accepted. The icon showed my team still going to the attack, I tried to recall them again. A notification said that no units were there. Got back to home page and was 600 drachmas short. 300 x 2


Again I was on a raid against a player on the map. It was a long raid so I was looking around and found a more suitable player for the raid. I recalled my units. No page indicating a 300 drachma fee was displayed. I get back to the home page and again I'm 300 drachma short.


I've spent CC monies in here for drachmas. I want my 600 drachmas replenished to my Glorious Valley account.


I do understand that no software is perfect. You may want to report this to the developers.

UTC +6:00
Bye
22 February, 2017, 4:39 AM UTC

johnjohnxxx69 said:


mabreu said:


Why does the game continue to be so unstable?

I lost 600 drachma in this game today from bugs in the software. I wan tit replenished in the Glorious Valley.


Case in point: I recalled a miscued attack on Persians. I sent offense instead of defense. I was notified of a 300 drachma charge for it and I accepted. The icon showed my team still going to the attack, I tried to recall them again. A notification said that no units were there. Got back to home page and was 600 drachmas short. 300 x 2


Again I was on a raid against a player on the map. It was a long raid so I was looking around and found a more suitable player for the raid. I recalled my units. No page indicating a 300 drachma fee was displayed. I get back to the home page and again I'm 300 drachma short.


I've spent CC monies in here for drachmas. I want my 600 drachmas replenished to my Glorious Valley account.


I do understand that no software is perfect. You may want to report this to the developers.

Good morning Mabreu,

you should contact Plarium Support, they'll have the tools to examine the transactions.

Cheers Dio

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Tonaya
22 February, 2017, 3:47 PM UTC

here it is:

it is not drachma breeze,but breeze it is 8)

Tonaya 

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Alyona Kolomiitseva
Community Manager
23 February, 2017, 10:15 AM UTC
Tonaya said:

here it is:

it is not drachma breeze,but breeze it is 8)

Tonaya 

Tonaya, posting such videos in Game Discussion thread is a bit inappropriate :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Tonaya
23 February, 2017, 1:43 PM UTC

Alyona Kolomiitseva said:


Tonaya said:


here it is:

it is not drachma breeze,but breeze it is 8)

Tonaya 

Tonaya, posting such videos in Game Discussion thread is a bit inappropriate :)

I thought you like horses,Alyona

UTC +0:00
Alyona Kolomiitseva
Community Manager
24 February, 2017, 10:09 AM UTC
Tonaya said:


I thought you like horses,Alyona

Everyone likes horses, Tonaya. But please, post such content in Tavern.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Tonaya
25 February, 2017, 3:26 AM UTC

johnjohnxxx69 said:


mabreu said:


Why does the game continue to be so unstable?

I lost 600 drachma in this game today from bugs in the software. I wan tit replenished in the Glorious Valley.


Case in point: I recalled a miscued attack on Persians. I sent offense instead of defense. I was notified of a 300 drachma charge for it and I accepted. The icon showed my team still going to the attack, I tried to recall them again. A notification said that no units were there. Got back to home page and was 600 drachmas short. 300 x 2


Again I was on a raid against a player on the map. It was a long raid so I was looking around and found a more suitable player for the raid. I recalled my units. No page indicating a 300 drachma fee was displayed. I get back to the home page and again I'm 300 drachma short.


I've spent CC monies in here for drachmas. I want my 600 drachmas replenished to my Glorious Valley account.


I do understand that no software is perfect. You may want to report this to the developers.

John,just ask Alyona,i am more then sure that she will help you and return you those 600 drachma :)


Tonaya 

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Alyona Kolomiitseva
Community Manager
27 February, 2017, 10:33 AM UTC
Tonaya said:



John,just ask Alyona,i am more then sure that she will help you and return you those 600 drachma :)


Tonaya 

Not quite. Such issues should be reported to Support, not CMs.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Tonaya
28 February, 2017, 3:48 AM UTC

Alyona Kolomiitseva said:


Tonaya said:




John,just ask Alyona,i am more then sure that she will help you and return you those 600 drachma :)


Tonaya 

Not quite. Such issues should be reported to Support, not CMs.

hmmm,when i report'd some Tonaya's issues,you were there on support ^^


Tonaya 
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