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City segregated from external action

3 Replies
James
30 November, 2016, 6:26 PM UTC

I am following the tutorial after signing up, and keep getting the following error message:


"Unable to perform the action. The city is segregated from external action."


This is when I try to do the 'send reinforcements' or 'send resources' tasks.


My city location is -110, 305

UTC +8:00
Alyona Kolomiitseva
Community Manager
1 December, 2016, 10:28 AM UTC
James said:

I am following the tutorial after signing up, and keep getting the following error message:


"Unable to perform the action. The city is segregated from external action."


This is when I try to do the 'send reinforcements' or 'send resources' tasks.


My city location is -110, 305

Hi! Could you please also give me the coords of the City you're trying to interact with?
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
James
1 December, 2016, 7:07 PM UTC

This happens with every city I try to send resources or reinforcements to. I cannot even add them as contacts or view them on map when I click on their icon at the bottom of my screen, so it is hard for me to get co-ords. A couple in particular are Mark Harrison (-2985, -2964) and Charles Drummond (56, 3240).


UTC +8:00
Alyona Kolomiitseva
Community Manager
2 December, 2016, 11:33 AM UTC
James said:

This happens with every city I try to send resources or reinforcements to. I cannot even add them as contacts or view them on map when I click on their icon at the bottom of my screen, so it is hard for me to get co-ords. A couple in particular are Mark Harrison (-2985, -2964) and Charles Drummond (56, 3240).


Hi! There are no Cities by those coords on Sparta Facebook server 3. Those people you're trying to send Rss to are probably on server 1 or 2, that's why you can't interact with them.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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