Hi, Imperial. Please contact Basileus Leonidas in PM and he will guide you through the process. http://plarium.com/forum//en/profile/22504/

Imperial said:

Thanks for not responding to me plarium..i sent leonidas a message at that link and he never got back at me..and if he did i just didn't know where to find the message..and i don't read my email..but,i'm good now,,i got a new credit card and it works.

Your messages are available at the top of the screen: http://screencast.com/t/YJqfWm6rkgIp

I've been through this Imperial, I know what it is like...And I also got the same not-so-useful answers.

But it's actually quite easy to deal with this : when you submit a ticket, if you don't wish to add a file, just click on the cross next to the "Select file" button at the bottom instead of leaving it blank, that should prevent the error message from appearing (is "that would avoid the message to appear" proper English?).

All other fields you need to fill, though, that shouldn't be a problem.

Personally I use this program to take screenshots.

http://app.prntscr.com/en/download.html
It's a very good program and i suggest it.
You press the PrtScr button on your keyboard and you choose the area you want to show on your screenshot.
Then you click on the disc icon to save your screenshot on your PC.
Or if you want to get a link directly without saving it first you click on the cloud (the first icon at the left of the icons that appear).
Hope I have helped.