What the Players would like from you Plarium

107 Replies
Alyona Kolomiitseva
Community Manager
14 November, 2016, 12:07 PM UTC

Fortuna said:


alyona the problem is that normal mode for support is not the standard compared to other games. its really slow and unsatisfactory and dont know or read anyone saying that they have sorted satisfactory a problem. Specially money related problems. 


so whatever you want to call them, they will sort a problem in 24h to some while many other players dont have that option, cases that come to my mind one colegue that was charged twice, and takes weeks nearly a month to try to get it refund and finally they say it is not possible that if he wants grain (he did not even get two packages, after being charged for two)  etc etc if you want i can go on with examples of how support does nto work and how this program DO affect the rest of players, specially as still it has not been explained what you need to do to get on the program ( i guess there should be public bases to know if you are eligible like all vip programs)


It's sad that some players had a negative experience with our Support Team. But they're working on improvement of the quality of their service. And players who leave feedback after ticket resolution help them a lot. All feedback is read and considered. Each  case is investigated. So the only thing I can suggest players is giving their feedback to Support. 

They want you to be happy, they want you to have a positive experience with their service. But they also need player feedback to make it happen.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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robjohnb
14 November, 2016, 5:10 PM UTC
But Lockdown51 is a Plarium employee. What's he doing commenting?
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Jacobdelafond
15 November, 2016, 5:38 AM UTC
Astyanax said:

Fortuna, what answer are you looking for exactly...it's all self explanatory. Those who pay the most are naturally treated differently...you didn't expect it to be otherwise in the capitalist world we all live in, did you?

 This game is  a 100% monetary project with no creative goals in mind whatsoever...like everything else these days. Plarium spends more money on advertisement and analyzing the in-game spending habits than it does on the actual content (its colorful adds thoroughly pollute the endless web).  Why put the effort and soul into your products, when advertisement has become so advanced today and so easily spread that people are lured into buying whatever you put forth anyway? By the time each user abandons this game in disappointment or boredom, 100 new users already replace him in the ranks.

Yet the most offensive thing about Plarium is not its shallow content and lack of concern with what the users want, but its offensive and dishonest in-game purchase bullying. The Sparta's discount system is primitively "intelligent" and very naively pretends to be random (i.e the 3 notorious discount boxes that all hold the same discount value). The problem is not that it analyses what you buy, adjusts its offers, and so forth (after all virtually all online games do it), but that it tries to childishly mask it to appear random and unaggressive, making the users feel that the company is not a creative group honestly trying to make a living off its passionate work, but a bunch of thugs looking to strip you wallet, while holding you for a complete fool.


Best post I have seen in a long time... I totally agree
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Alyona Kolomiitseva
Community Manager
15 November, 2016, 11:11 AM UTC
robjohnb said:

But Lockdown51 is a Plarium employee. What's he doing commenting?
He's not a Plarium employee, he is a player.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Fredric Lockner
15 November, 2016, 3:47 PM UTC

If he isnt an plarium emplye, why is he answering our player in a support issue sent to plarium then?


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Lockdown51
15 November, 2016, 5:12 PM UTC
Fredric Lockner said:

If he isnt an plarium emplye, why is he answering our player in a support issue sent to plarium then?


Might want to ask your player for the ENTIRE message log. Where do I claim to be an employee or affiliated with Plarium? And what support issue? I am not responsible for your boy's inability to communicate effectively or to the proper channels.
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Alyona Kolomiitseva
Community Manager
16 November, 2016, 1:35 PM UTC
Fredric Lockner said:

If he isnt an plarium emplye, why is he answering our player in a support issue sent to plarium then?


It's not a screenshot from Support. it's a screenshot of your private messages. And please do not attach it to messages. It contains restricted words. As I already said, Lockdown isn't a Plarium employee. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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lsolway74
17 November, 2016, 11:55 PM UTC
Fortuna said:

so what exactly is, in that case, a vip agent alyona? 

because i read "offers quick support" and "contact vip support agent"

but you say they are not support agents.


VIP  club for major coiners. Special privileges guaranteed. Top coiners always come top in the rankings while we little people never get a look in despite what the Mods say.
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Richard
26 November, 2016, 6:54 AM UTC

Yes Plarium is a very creepy company... the "game" is a thinly disguised money grab tool.  The forum moderators and admins are damage control agents that are paid to give us the brush off.  I have not seen anything but the "Company Line" from them, never any "real" responses to player concerns.


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Drusilla
26 November, 2016, 7:00 AM UTC
The world is all about money why does that all of a sudden surprise you?
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lsolway74
28 November, 2016, 3:19 PM UTC
I would like Plarium to sort out an ongoing issue that I reported nearly two months ago. I have sent in two tickets about this but it is still ongoing. Nothing has been done about it. I guess Plarium have run out of steam and ideas.
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Alyona Kolomiitseva
Community Manager
29 November, 2016, 10:42 AM UTC
lsolway74 said:

I would like Plarium to sort out an ongoing issue that I reported nearly two months ago. I have sent in two tickets about this but it is still ongoing. Nothing has been done about it. I guess Plarium have run out of steam and ideas.
Hi! Which issue do you mean?
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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RIX
30 November, 2016, 2:48 AM UTC

I wish Plarium left the game as it was before. 


Upgrades with no sketches

Persians with no general

No amphitheater

No Emporia

____________________________________________________________________

What would have been much better is:

Expanded buildings through resources just like level 2-20

Article level expansion with resources only


Realistic troop build times for continuous play

Indicator bar in the oracle showing you your progress paying the loan back on Persians

____________________________________________________________________

I'd rather spend money buying drachma feeling good about game play than buying out of desperation to keep up with the "new normal" gameplay.


A T H E N A
UTC -5:00
Alyona Kolomiitseva
Community Manager
30 November, 2016, 11:41 AM UTC
RIX said:

I wish Plarium left the game as it was before. 


Upgrades with no sketches

Persians with no general

No amphitheater

No Emporia

____________________________________________________________________

What would have been much better is:

Expanded buildings through resources just like level 2-20

Article level expansion with resources only


Realistic troop build times for continuous play

Indicator bar in the oracle showing you your progress paying the loan back on Persians

____________________________________________________________________

I'd rather spend money buying drachma feeling good about game play than buying out of desperation to keep up with the "new normal" gameplay.


But the players evolve, and so does the game. We add new goals to achieve, new features  to interact with.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Eric
30 November, 2016, 3:46 PM UTC

Sadly all these stupid features have finally destroyed this game.You have lost me as a player,not that you give a toss anyway,but i have decided that after all these stupid tournaments,and upgrades that can ever be done without coining,it is time to go.The rest still thinking this is a great game,enjoy spending your money on Plarium,they will find new way's to rip you off.But at least i will now save my money.All the best to you.

*A warning for offensive statements relating to other players.

Alyona.
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RIX
30 November, 2016, 11:10 PM UTC
Alyona Kolomiitseva said:

RIX said:

I wish Plarium left the game as it was before. 


Upgrades with no sketches

Persians with no general

No amphitheater

No Emporia

____________________________________________________________________

What would have been much better is:

Expanded buildings through resources just like level 2-20

Article level expansion with resources only


Realistic troop build times for continuous play

Indicator bar in the oracle showing you your progress paying the loan back on Persians

____________________________________________________________________

I'd rather spend money buying drachma feeling good about game play than buying out of desperation to keep up with the "new normal" gameplay.


But the players evolve, and so does the game. We add new goals to achieve, new features  to interact with.
Remember the old saying, if it ain't broke  don't try and fix it.  ;)
A T H E N A
UTC -5:00
Alyona Kolomiitseva
Community Manager
1 December, 2016, 10:04 AM UTC
RIX said:


Remember the old saying, if it ain't broke  don't try and fix it.  ;)
It's not about fixing, Rix. It's about a new stage of game development. And it's a natural process. Imagine if people weren't inventing anything new, just because the old technologies still work. I think humanity would get stuck in the stone age then 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Wy San Luis
2 December, 2016, 8:12 PM UTC

Alyona Kolomiitseva said:


RIX said:



Remember the old saying, if it ain't broke  don't try and fix it.  ;)
It's not about fixing, Rix. It's about a new stage of game development. And it's a natural process.

Yes development is a natural process but the problem is you're not developing the game. You're destroying it instead. Just look at many players' comment about what you're doing.

Imagine if people weren't inventing anything new, just because the old technologies still work. I think humanity would get stuck in the stone age then.

Imagine if people continue to invent new destructive things like nuclear bomb. I think humanity will be wiped out. Stone age will become dust age.


"Those who seek to die will live, and those who seek to live will die."
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RIX
2 December, 2016, 10:32 PM UTC

Alyona Kolomiitseva said:


RIX said:



Remember the old saying, if it ain't broke  don't try and fix it.  ;)
It's not about fixing, Rix. It's about a new stage of game development. And it's a natural process. Imagine if people weren't inventing anything new, just because the old technologies still work. I think humanity would get stuck in the stone age then 

I think we can just agree to disagree my lady.  You will get new players to replace us veteran players anyway and they will not be familiar with the old ways and our discontent towards all these wacky changes will soon be irrelevant. 

In most cases the squeaky wheel gets the grease but when it comes to plarium, the people really aren't heard and don't have  voice.

A T H E N A
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larrymatt
4 December, 2016, 5:30 PM UTC

Tania said:


dxr250 said:




Personaly i am done participating in something that looks like a social experiment with the title: Lets see how much we can make those dummies spend on a game. Used to love this game... Now i dont really find any motivation to bother with it anymore. Great job Plarium and thanks !!

So long dxr250, I'm sure you'll find a game more to your liking.


and plarium set it up to get your money that why they don't care if you leave this one


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