how to contact support ticket system not working

1 Reply
User
12 October, 2016, 9:25 PM UTC

I tried to contact the support and used the correct form http://support.plarium.com/desparta/Tickets/Submit/Step1/52, but it never let's me send my ticked because it always tells me that the UID field is empty which is not the case. I tried to fill in my UID in different formats(only the first part, all 3 parts, with and without spaces, fill in an extremly short and long version) . It never works. Problem occurs in different browsers. I even tried different language (german/french/english) settings. (btw the english page auto redirects to the german version (maybe because my game is set to german)


How are you supposed to contact the game support if their ticket system is bugged. lol

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Community Manager
13 October, 2016, 10:18 AM UTC
Gue Deu said:

I tried to contact the support and used the correct form http://support.plarium.com/desparta/Tickets/Submit/Step1/52, but it never let's me send my ticked because it always tells me that the UID field is empty which is not the case. I tried to fill in my UID in different formats(only the first part, all 3 parts, with and without spaces, fill in an extremly short and long version) . It never works. Problem occurs in different browsers. I even tried different language (german/french/english) settings. (btw the english page auto redirects to the german version (maybe because my game is set to german)


How are you supposed to contact the game support if their ticket system is bugged. lol

Please try submitting a ticket with your coordinates or copy the game ID from the game guide.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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