Cannot log in

7 Replies
SHITHEAD-EON
11 October, 2016, 9:44 PM UTC

Hi, for some reason I can't log in today. Since I got up this morning till now, at night, I've had no luck.

Is maintenance going on or perhaps it's a problem with my computer? My computer seems to work perfectly fine

on everything else.

Many thanks.
UTC +1:00
Drag-Theseus
Moderator
12 October, 2016, 7:11 AM UTC

Clean your history / caches on your browser and ten try.. if not.. I would suggest ou to try to log in on some other browser, or try to turn off your security(browser security which is stopping caches etc).

If nothing helps, please contact our Support Team 

Personally, I would suggest you to try on some other browser.

I'm just Time Lord....
UTC +7:00
SHITHEAD-EON
12 October, 2016, 10:25 AM UTC

Thank you, Drag-Theseus.

I have emptied the laptop's history and still having troubles.

I've found a link to the game in French that actually works, while the one in English doesn't.

Will give it some time to see if it changes. Cheers!
UTC +1:00
joemama
13 October, 2016, 4:25 AM UTC

I've been having issues all day with the game screwing up once I click on Reports. I have to refresh the browser.


Anyone else having an issue like this? I've opened a support case but the game is pretty much not playable.

UTC +7:00
jcharles002
13 October, 2016, 4:46 AM UTC

are they even doing anything about these log in issues


UTC +7:00
Alyona Kolomiitseva
Community Manager
13 October, 2016, 10:18 AM UTC

RIX said:


I have a feeling this will be a very common theme today.  If your email was never verified, I think plarium has blocked people from logging in.  There is a player whom I know well  who messaged me on skype and cannot log in. Says invalid email/password and has 35,000 drachma on account.  Turns out he used a random email to create his account and he did not/cannot verify it.

Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.


Please follow this link and submit a ticket: http://plrm.me/Support_Plarium.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
who
13 October, 2016, 4:04 PM UTC

Plarium changed their connections  to https, but some of their subservers haven't granted a trusted certificate yet. So your anti virus probably blocks the connections because they seem secure but they are not. 

Try to disable anti virus and load the site again.

If that works, then try to find how you can add an exception to your anti-virus for plarium. Probably the problem will be resolved when your anti virus updates its database in the next days

UTC -6:00
joemama
14 October, 2016, 5:59 AM UTC

I've opened a ticket but I've not received a response yet.

The Persian tourney is starting and this is going to seriously impact my ability to play not to mention nearly impossible to manage my coa.


The game will be fine for an a few hours and then hang again every time i click reports.

UTC +7:00
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