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Could not complete action. please try again

41 Reply
kampang6699
24 November, 2016, 6:58 AM UTC
24 hours same massage, help pls
UTC +7:00
Alyona Kolomiitseva
Community Manager
29 November, 2016, 11:07 AM UTC

kampang6699 said:


24 hours same massage, help pls

If you're still experiencing loading issues, please do the following:


1) Try to clear your browser cache to make sure that all the game files which are saved by your browser on your computer are replaced with new ones, containing the new game information. Please press Ctrl+Shift+Del to access the menu from which you can clear your browser’s cache. Then reload the page. In most situations it helps.


2) Make sure your Flash player is up to date.


3) Try to access the game from another browser or another PC if it's possible.


4) If it doesn't help, please follow this instruction:


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6


2. Access Network tab http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g


5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.


6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/.


They will help you to understand the reason of your loading issues and will help you to fix them.


Also please let us know if the issue is resolved.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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