adding contacts

1 Reply
lefeubleu
25 May, 2016, 11:57 AM UTC

I was at the maximum of my contacts capacity so I spent 100GP to buy 20 more, and apparently only 10 were counted because after adding 10 contacts, I was told I had reached my limit. I have seen my 100GP being deducted so there is no mistake at this point, I've bought 20 contacts.

I currently have 106 contacts and it seems strange that it's not a round number... How many available contacts did we start with ? 50 ? I doubt it to be 56 or 66, but it would be the only explanation to it, since we can add contacts by tenths only.

Plus I'm not sure it's the first time I have a problem with the number of contacts, I haven't paid attention before but I may not have had 10 more contacts each time I spent 50GP.

UTC -4:00
Alyona Kolomiitseva
Community Manager
26 May, 2016, 9:50 AM UTC

Greetings. 

The maximum amount of Contacts is 200. If you have bought two Items, but only one was applied, I advise you to contact our Support Team. I'm not sure why you have faced this limit.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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