Game constantly crashing, and subsequent loss of troops - this is a FRAUD

22 Replies
chalkyoneben
4 May, 2016, 5:34 PM UTC

Today this game crashed twice. and I was not able to access it during there period.


this AFTERNOON WHEN MY TROOPS WERE RETURNING FROM AN ATTACK THE GAME CRASHED (FOR ME) DURING THIS TIME MY city WAS RAIDED AND i LOST MOST IF NOT ALL MY OFFENSIVE TROOPS.


So presumable during the down time others are allowed to access to the game and a free hand to attack, this is fraud. !!!!


I want my troops back and I want some sort of explaination


Chalky
UTC +0:00
Nuno Paiva
4 May, 2016, 6:26 PM UTC

Hello archon

You lost most of your troops? you lost all? you don´t know???


If the plarium servers go down, means game is down to all of us, not just for some, if your friends were able to continue to play well my advise, check your computer please, if not, please contact our support team, they can investigate what really happened and help you.

Here is the link: http://support.plarium.com/ensparta/Tickets/Submit/RenderForm/52


Don´t use capslock again


Thank you

UTC +1:00
Jawbreaker
4 May, 2016, 6:51 PM UTC
Sorry my friend but ,for some of my friends the game is still inaccesible,and some of them have  already  suffered heavy loses...It's not fair for the facebook users (who can play without problem) to have privileges in comparison with other players...You sould at least warn them that you were about to close the servers for maintainance...People are losing money right now, and nobody seem to care..
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wainfinity
4 May, 2016, 6:55 PM UTC
The game was down for most of today for me.  Obviously you guys(Plarium) had some major problems.  My troops were killed during this period as the FB gamers took advantage of this situation.  If this matter is not addressed properly I will be walking away from this game after investing heavily in time and some money.
UTC +8:00
mmm
4 May, 2016, 7:26 PM UTC

Nuno Paiva said:


If the plarium servers go down, means game is down to all of us, not just for some, 


Hi there,


I am surprised to read this... I am a player for 6 months now and none of the downtimes I have encountered it was ever global...

Since this afternoon (for the last 6 hours more or less) some of my coa members are having trouble logging in. For some the issue was resolved at some point, but some of them are still unable to access any page / login / forum.

I understand that technical issues cannot be always predicted but I see no recognition from Plarium, no effort to inform the players nor to keep them updated for resolution times (even estimated resolution times).

This situation is unfair for a number of reasons:

- losses of offensive army (returns from raids that are not send in to the Acropolis)

- losses of newly produced army (especially when we cannot login for so many hours)

- losses of potential awards from timed missions / tournaments / tasks... not to mention challenges / wars

Moreover, many people see this situation (and I don't blame them) as a means to obligate players to spend real money on the game for the first time or spend larger amounts in order to protect themselves against these losses.

Could we please, have a clear and honest explanation for the measures that Plarium is ready to apply in order to reimburse the players that suffer losses or are treated unfairly because of these non-global downtimes?

I hope you do not ignore all these people that were posting messages to the game facebook page and the forums... we love this game and we want to continue playing... don't make us leave.

Thank you in advance. 



UTC +0:00
niunia
4 May, 2016, 10:04 PM UTC
google chrome says they no longer support the outdated flash driver used on game
UTC +0:00
ekokkinia
4 May, 2016, 10:12 PM UTC

most users get an error message that the main server does not respond - they cannot access any page under http://plarium.com/

not even this forum

UTC +0:00
niunia
4 May, 2016, 10:34 PM UTC
yes me as well, opened up google chrome got this far not in game yet
UTC +0:00
niunia
4 May, 2016, 10:54 PM UTC
they are saying that the server is overloaded and they are trying to fix
UTC +0:00
bluskytraveller1
5 May, 2016, 12:10 AM UTC

Everyone at Plarium needs to be more informed of the problems they have caused trying to implement changes while the servers are at maximum load. They have managed to crash nearly all the servers and access nodes for the game.  The game went down at approximately 3 am EST U.S. time. I was not able to get back on until 8 AM my time, and I have not shut my computer off for fear of not getting back on. Nearly 90 percent of the European users in my coalition are not able to get online. A lot of my fellow coalition members in the United States are not able to get online. 


It was plain to see this morning that Plarium was trying to introduce new startup pages for their games, and those pages are not to be seen now, but you could see them earlier in the day. Players who use Facebook as an entry way were able to log on without issue at all times, and as said in another post, those users have taken advantage of this fact and raided cities of those who cannot respond.


For a forum moderator to say that what affects one, affects all, is not a good thing. The problem is sporatic, and seems to affect certain areas of certain countries and continents.


Plarium will have to fix this for their users that lost troops. It will be the only fair thing to do. The users didn't crash the servers, Plarium did in one fashion or another. By the way, Wainfinity above, is a member of my coalition. He hasn't been able to access his game.  Our coalition chat is empty, I am the only one there.

It is broke Plarium, put out a notice and admit it.


UTC +5:00
shanius
5 May, 2016, 12:21 AM UTC

same thing happened here.I was doing some positions when the crash happened.I wasnt able to get back on until now and in the meantime I have had all my offence destroyed.Offence that I payed real money for.Can somebody tell me how to get a reimbursement for this.


Now to top it off when I try to contact support there is a problem with the request saying that all fields ahve not been filled when they have.REALLY COME ON

UTC +1:00
BongyKong
5 May, 2016, 12:37 AM UTC

Nuno Paiva said:


Hello archon

You lost most of your troops? you lost all? you don´t know???


If the plarium servers go down, means game is down to all of us, not just for some, if your friends were able to continue to play well my advise, check your computer please, if not, please contact our support team, they can investigate what really happened and help you.

Here is the link: http://support.plarium.com/ensparta/Tickets/Submit/RenderForm/52








Don´t use capslock again



Thank you

LOL,So basically you're telling us that 100's upon 1000's of people's computers all broke at the same time? did some magical elves come to us all 6hrs or so later and fix them all? Our computers only broke for plarium servers but worked fine for the rest of the internet,is that what you're saying? I know there was 2 members in our coal that remained online all this time while everyone else who was trying to access the game couldn't get in..So yeah there was people playing during this problem while others couldn't.



UTC +10:00
Alyona Kolomiitseva
Community Manager
5 May, 2016, 9:42 AM UTC

Yesterday we had some server-side issues which were fixed only in the late evening. If you had any losses, please contact our Support Team. 

If you still can't login, please try to use Google DNS. We will post the instruction soon.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Snaak
5 May, 2016, 10:20 AM UTC

(Quote not working therefor copypaste)


Nuno Paiva Said:


"You lost most of your troops? you lost all? you don´t know???

If the plarium servers go down, means game is down to all of us, not just for some, if your friends were able to continue to play well my advise, check your computer please"


HONESTLY (caps intentional) Nuno Paiva, if you don't know what you're talking about than shut it. Instead of being denigrating to players you might provide some USEFUL information (caps intentional).

I will use caps whenever i bloodywell please, DH


UTC +2:00
Snaak
5 May, 2016, 10:22 AM UTC
Alyona Kolomiitseva said:

Yesterday we had some server-side issues which were fixed only in the late evening. If you had any losses, please contact our Support Team. 

If you still can't login, please try to use Google DNS. We will post the instruction soon.
How about support team contact us? Very soon i'll quit this nonsense.
UTC +2:00
Alyona Kolomiitseva
Community Manager
6 May, 2016, 10:03 AM UTC
Snaak said:

Alyona Kolomiitseva said:

Yesterday we had some server-side issues which were fixed only in the late evening. If you had any losses, please contact our Support Team. 

If you still can't login, please try to use Google DNS. We will post the instruction soon.
How about support team contact us? Very soon i'll quit this nonsense.
From our side, we will restore the Loyalty progress of our players who could not login on 04/05/2016. However, if you had any other losses during the downtime, you need to contact our Support Team for the investigation. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
chalkyoneben
7 May, 2016, 7:56 AM UTC

I have tried to contact the support team and I am still waiting for a reply. 


In one of the posts it says that google chrome no longer suppports the flash drivers in this  programme. what internet surfing programme should I use.
UTC +0:00
Alyona Kolomiitseva
Community Manager
10 May, 2016, 10:28 AM UTC
chalkyoneben said:

I have tried to contact the support team and I am still waiting for a reply. 


In one of the posts it says that google chrome no longer suppports the flash drivers in this  programme. what internet surfing programme should I use.
I play our games in GC, and it works fine for me as for many of our players. Please wait for the response of our Support Team, they will clarify this situation for you.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
chalkyoneben
10 May, 2016, 11:16 AM UTC

Nice email from Palladium apologising for the mishap and offinging me compensatioon,

See below.


But I do not want compensationi, I just want my troops back and they were more than just 15 horsemen.


Thank oyu.


Hello,

We would like to apologise for the inconveniences caused to you by the recent issue with the game loading.

Once our developers located the reason of the error, they took the immediate steps to rectify it. However, we see that you and other players could not log into the game for some time and might have experienced some losses.

Therefore, we created the following compensation package to make amends for this situation:

- 7 days Dominion Activator

- 4-hour Universal Boost Item

- 30,000 of each Resource

- 15 Agema Horsemen

- 2 Scrolls of Wisdom

The Units were added to the Acropolis while Items and Resources to My Items tab of Market.

Besides, we restored the daily bonus for players which were unable to login during the downtime.

Once again, accept our apology for any inconvenience.

We will do our best to prevent such issues in the future.


UTC +0:00
morteeee
Moderator
10 May, 2016, 10:33 PM UTC

wainfinity said:


The game was down for most of today for me.  Obviously you guys(Plarium) had some major problems.  My troops were killed during this period as the FB gamers took advantage of this situation.  If this matter is not addressed properly I will be walking away from this game after investing heavily in time and some money.

if you play on the Plarium website server then it wont have been facebook gamers taking advantage as they are on a different server


Plarium website players have their own server


Facebookers have 2 servers that are 1) seperate from the plarium version and 2) seperate from each other, it may well be that the person who raided you launched their raid just before the server went down and you didnt see it. The correct proceedure here is to report it via plarium support and be patient as they will have been flooded with similar requests from other players, a screenshot of the riad that killed your units might help as it will be date and time stamped 
History is written by the victors
UTC +1:00
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