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Invite Friend

8 Replies
Silver_KNite
26 April, 2016, 12:01 AM UTC
I invited a friend to play the game then i sent him the link to his Facebook to join thur my Temple - so he joins the game and starts playing but now he never made it to my Invite Friend field and i received no update or credit for his joining game - so then i try sending a support message and the darn support message doesn't work either - i put in my name and my game character name and the message x out the optional screenshot file thing click on send and it tells me that a required field is missing - is the support thingy bugged ? will i receive credit for inviting a friend - heck he may get to lvl 15 before he even makes it to my friend list - how is this fair to me?
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Alyona Kolomiitseva
Community Manager
26 April, 2016, 11:15 AM UTC

Silver_KNite said:


I invited a friend to play the game then i sent him the link to his Facebook to join thur my Temple - so he joins the game and starts playing but now he never made it to my Invite Friend field and i received no update or credit for his joining game - so then i try sending a support message and the darn support message doesn't work either - i put in my name and my game character name and the message x out the optional screenshot file thing click on send and it tells me that a required field is missing - is the support thingy bugged ? will i receive credit for inviting a friend - heck he may get to lvl 15 before he even makes it to my friend list - how is this fair to me?

You need to fill the ID field with your game ID which can be found here: http://support.plarium.com/Knowledgebase/Article/View/151/0/how-do-i-find-my-id

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Silver_KNite
26 April, 2016, 3:18 PM UTC

One of the required field(s) is empty Send your message What is a game error/bug? Game errors, or bugs, are technical glitches in the game caused by the incorrect functioning of the application. We carefully analyze all bug reports and transfer them to our QA Team for further investigation. As a result, we do not typically respond to tickets concerning game errors. However, we may contact you through e-mail if one of our technical specialists needs additional information regarding the reported issue. Please describe your issue by filling in all the required fields. This information is necessary for us to find an accurate solution to your problem. Full Name: Bruce Mumford Email: [email protected] Server: Subject: Friend Invite When reporting an error, please be sure to do the following I invited a Friend to play game he created an account i told him he needed to use the link from Facebook that i sent him - he then clicked it and it takes him to game - he is not in my friend list nor did i receive credit for him joining game his Facebook name is - Johnny Daniels and his character name in game is - Daxalon Please upload a screenshot where we will be able to detect an issue File not selected Select file SEND¬†

Ok i hit send button and it tells me One of the required field(s) is empty - i filled out all the required fields - can a GM or someone in support fix this problem for me - i should get credit for the Friend and he should be added to my Friend list - how come you make it so hard and unenjoyable -(

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Silver_KNite
26 April, 2016, 3:31 PM UTC
I give up - makes me feel like quitting playing the game - no support
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faisal.trqmall
27 April, 2016, 3:40 AM UTC
tc
UTC +8:00
Alyona Kolomiitseva
Community Manager
27 April, 2016, 8:46 AM UTC
Silver_KNite said:

I give up - makes me feel like quitting playing the game - no support
Please follow the link I gave you above and copy your game ID. Then please fill the form again using this ID. This should work. please let me know if the issue will still remain and please make a screenshot of your filled form before sending it, so I could analyze it and help you.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Silver_KNite
30 April, 2016, 2:01 AM UTC
Thanks that worked that time - i wasn't aware you have to copy all 3 different id's - ticket sent to support
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Alyona Kolomiitseva
Community Manager
5 May, 2016, 9:32 AM UTC
Silver_KNite said:

Thanks that worked that time - i wasn't aware you have to copy all 3 different id's - ticket sent to support
Good to know. Thank you for sharing results
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Silver_KNite
6 May, 2016, 7:17 PM UTC

Your Welcome la' - it appears what happened is i invited a friend to join the game which he did so but he just made a search on internet for the game and registered and started playing - only later did he click on the link in facebook and of course it wanted him to register and would not allow him to do so a second time because of the ip address - because this is how the process was done i will not get credit for getting a friend to join the game is basically what your Support people for the game told me - So much for gaining the game a Referral - the way it is set up with Facebook is bad programming imo - but then i am upset because i didn't get the credit for the Referral - (kinda feel like your Support scammed me - lol ) but other than that we both playing an enjoy the game so - Water under the Bridge - Have a nice day la' 

SK
UTC +5:00
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