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New Application or maybe old ,log in question

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May 20, 2017, 18:2505/20/17
04/13/16
542

New Application or maybe old ,log in question

How can i log in with my current without losing the progress ,if i'm log in  on plarium with  the facebook account  ?? 

On the new app or maybe old and just  i saw it   , i  don't have the  option to log in with facebook ??
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May 20, 2017, 19:2705/20/17
774

Zsolt Antal said:


How can i log in with my current without losing the progress ,if i'm log in  on plarium with  the facebook account  ?? 

On the new app or maybe old and just  i saw it   , i  don't have the  option to log in with facebook ??

You can connect your plarium.com account to your facebook or Google account in your player profile:


Cheers
P.


May 20, 2017, 20:1405/20/17
May 20, 2017, 20:19(edited)
04/13/16
542

mate we are  speaking by two different things ..check here .

http://imgur.com/2M43AKs



How to log in there if i 'm using my facebook account to log in ..and yes he is conected with facebook and gmail account


 L.E .  check here http://imgur.com/WjNfaD9




Alyona KolomiitsevaCommunity Manager
May 22, 2017, 09:3705/22/17
09/17/15
8278
Zsolt Antal said:

mate we are  speaking by two different things ..check here .

http://imgur.com/2M43AKs



How to log in there if i 'm using my facebook account to log in ..and yes he is conected with facebook and gmail account


 L.E .  check here http://imgur.com/WjNfaD9




Hi! If you want to continue playing on your FB account from here, it's impossible. plarium.com is a different server, and you can only start from lvl 1 here.
May 22, 2017, 09:4405/22/17
May 22, 2017, 10:06(edited)
04/13/16
542

Hy , Alyona  i'm playing in the plarium server ..but i'm login in with my facebook account .

How can i log in in that application on the  plarium server if i'm login in with the facebook account on plarium server ??? 

May 22, 2017, 09:4805/22/17
May 22, 2017, 09:50(edited)
04/13/16
542
Alyona also to not open a new thread , something happened earlier and my game freezed  , pc blocked ... and instead to send to  offensive position level 43  ..i saw all my army was sent to a defensive one ...and lost  all my offensive army  in  an 49 defensive position ... spent 40 k drachmas to revive offensive army and went bankrupt on drachmas  .. i send an request to support ..it's posible to do something in this regard :(  ??
May 22, 2017, 18:2305/22/17
11/05/15
1211

Zsolt Antal said:


Hy , Alyona  i'm playing in the plarium server ..but i'm login in with my facebook account .

How can i log in in that application on the  plarium server if i'm login in with the facebook account on plarium server ??? 

you need to log out with your facebook details then log back in with the original email and password you first logged in with 


I got caught out with that one as well :) 
May 22, 2017, 18:4705/22/17
04/13/16
542

morteeee said:


Zsolt Antal said:


Hy , Alyona  i'm playing in the plarium server ..but i'm login in with my facebook account .

How can i log in in that application on the  plarium server if i'm login in with the facebook account on plarium server ??? 

you need to log out with your facebook details then log back in with the original email and password you first logged in with 


I got caught out with that one as well :) 

Original email doesn't exist , i create my account on plarium server login   with the facebook account :)) 
May 22, 2017, 18:5205/22/17
May 22, 2017, 18:56(edited)
04/13/16
542

Anyhow  i think  i will not bother anymore ,because i'm thinking quiting ...  very dissapoiment ..nobody respond of my  problem  ...  i lost 40 k  drachmas , and almost 2 -3 milions of each defense  and offense today ..because wanted to  have back the army i lost ..when from what  the hell reason ...   ( me one didnt's sent it because i'm not an idiot  )  ..all my offensive army was destroyed on that  defensive position ...when the game freezed and me one intended to hit one offensive position  :( 

Alyona KolomiitsevaCommunity Manager
May 23, 2017, 08:0505/23/17
09/17/15
8278

Zsolt Antal said:


Anyhow  i think  i will not bother anymore ,because i'm thinking quiting ...  very dissapoiment ..nobody respond of my  problem  ...  i lost 40 k  drachmas , and almost 2 -3 milions of each defense  and offense today ..because wanted to  have back the army i lost ..when from what  the hell reason ...   ( me one didnt's sent it because i'm not an idiot  )  ..all my offensive army was destroyed on that  defensive position ...when the game freezed and me one intended to hit one offensive position  :( 

You can contact Support Team about your losses. But please be patient, they won't respond at once :)

As for the originally mentioned issue, open your plarium.com account, add and verify an email, I hope that helps;)
May 23, 2017, 09:0005/23/17
May 23, 2017, 09:04(edited)
04/13/16
542

I have the account  verified 

http://imgur.com/a/eLveZ

 it's with the account connected to gmail ..but how i log in  with him without losing prosgress ??



And for the second problem i'm not  an patience  guy , passed like 24 hours not an response .I  lost  yesterday a lot of time ,drcahmas ,army and getting more and more frustrating  :(( Also i lost progress because of that ,couldn't concentrate doing something else... Seeing all youre army lost because ..something you didn't do it's  not so good :(  So after  nobody responded and after i spent all drachmas to revive some army destroyed ... i starded doing  defensive position ...and of course  when i draw the line with those clearing all levels minus one to level up ... i lose  a little over 2 M  defense and gain back 600 k offense    ... Then sawing that nobody answered ... done the  last attacking position available ...losing another  million of  offense ... 

So drawing the line ...  after an crappy day   lost all my drachmas ...and    got  670 agema in infarmary and 870  mounted peltast after i started  the  day with  0 of those plus others  ... and of course the number of units   got from a little over 16 K to 14,5  K  .. have the total  offensive and defensive army lower wich like 1, 5  - 2 M   Milions each ...... wich coszt me almost 40 k drachmas :( 


Not an happy Archon , don't understand  what the hell happened that my  army got to that defensive positions ...not  were i intended to sent it ...and also don't know what happened at that moment  :( 

Alyona KolomiitsevaCommunity Manager
May 24, 2017, 08:2305/24/17
09/17/15
8278
Zsolt Antal said:

I have the account  verified 

http://imgur.com/a/eLveZ

 it's with the account connected to gmail ..but how i log in  with him without losing prosgress ??



And for the second problem i'm not  an patience  guy , passed like 24 hours not an response .

It takes a few days to check a new ticket :) As we receive a lot of tickets daily, so everyone has to wait for their turn. If you have confirmed your email address, but still can't login in the app, let our Support Team know, they will help.
May 24, 2017, 11:1105/24/17
May 24, 2017, 11:13(edited)
04/13/16
542

Passed two days  and an few hours and nothing ,you can't let youre clients waiting so much time :( ... very frustrated  :( ... if there are more  problems because the number of the users increased  ..hire more  peoples . .


In the second problem i will just pass it ... and i will not use that app ... doesn't worth the trouble .. tried to log in with that email..but of course couldn't ... how to log in if i didn't have an password set  ..because i'm login in with the facebook account now and not with that email :( 
May 24, 2017, 20:3005/24/17
04/13/16
542

almost three days ..and only post from me 

http://imgur.com/ZVA03Xp


my patience it's on the   limit  , you guys  theat   as us as sh,it  ..only good to invest money  ..but when we are needing help  forget about us  :( ...just  waiting to see what will be the response ..and this time will delete my account for good .. it's not possible  to threat us like  this :( 

Alyona KolomiitsevaCommunity Manager
May 25, 2017, 07:4105/25/17
09/17/15
8278
Zsolt Antal said:

Passed two days  and an few hours and nothing ,you can't let youre clients waiting so much time :( ... very frustrated  :( ... if there are more  problems because the number of the users increased  ..hire more  peoples . .


In the second problem i will just pass it ... and i will not use that app ... doesn't worth the trouble .. tried to log in with that email..but of course couldn't ... how to log in if i didn't have an password set  ..because i'm login in with the facebook account now and not with that email :( 
As I said, normally our players receive an answer within 60 hours :) But if Support receives too many tickets right now, or if you "bump' your ticket by posting additional questions there, it may take a bit longer. But don't worry, they will answer. And I could even track the progress for you if you wish ;)
May 25, 2017, 09:4905/25/17
04/13/16
542
Thank  you...  i saw now that was assigned two hours ago to Yurii after three days  or so :))..will wait to see what happens :) 
Alyona KolomiitsevaCommunity Manager
May 26, 2017, 08:0205/26/17
09/17/15
8278
Zsolt Antal said:

Thank  you...  i saw now that was assigned two hours ago to Yurii after three days  or so :))..will wait to see what happens :) 
Great!
May 26, 2017, 14:0905/26/17
04/13/16
542
not funny to be waiting till  monday ... u guys are seriuos ..an week for  resolving an problem ?? 
May 27, 2017, 10:2305/27/17
May 27, 2017, 10:24(edited)
04/13/16
542

Of course    ,nobody ansewered after  5   days 


http://imgur.com/dvudxFm


You guys mock  us :(


And  only made us quitting playing ..it's not normal to  happens something like this :(

Alyona KolomiitsevaCommunity Manager
May 29, 2017, 09:3105/29/17
09/17/15
8278
Zsolt Antal said:

Of course    ,nobody ansewered after  5   days 


http://imgur.com/dvudxFm


You guys mock  us :(


And  only made us quitting playing ..it's not normal to  happens something like this :(

Your mistake was in "bimping" your ticket. Once you send an additional comment, your ticket is moved to the end of the queue. So you would have received an answer much faster if you weren't bumping it ;)
Apr 30, 2019, 16:4804/30/19
1
How do you log out of of an account