Mar 3, 2017, 20:2003/03/17
05/07/16
75
Submitting A Ticket
How on earth to submit a ticket to customer support now? (please try it before giving advice - I know it used to be easy)
Submitting A Ticket
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Moderators for Sparta: War of Empires
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Mar 3, 2017, 20:4103/03/17
11/17/16
512
GLP said:
How on earth to submit a ticket to customer support now? (please try it before giving advice - I know it used to be easy)What ticket do you want to submit Archon?
Mar 3, 2017, 21:0403/03/17
11/05/15
1211
GLP said:
How on earth to submit a ticket to customer support now? (please try it before giving advice - I know it used to be easy)you know what, I just did and you are right it has changed and its NOT easy, will dig out the link when I have had some sleep its late here where I live :)
Mar 3, 2017, 22:4803/03/17
05/07/16
75
morteeee said:
Thanks :)GLP said:How on earth to submit a ticket to customer support now? (please try it before giving advice - I know it used to be easy)you know what, I just did and you are right it has changed and its NOT easy, will dig out the link when I have had some sleep its late here where I live :)
Mar 4, 2017, 05:4003/04/17
Mar 4, 2017, 05:44(edited)
12
We have currently removed the ticket submit form from the main page. But you can find it by this link: https://plariumsupport.zendesk.com/hc/en-us/requests/new. Also, if you open any article on Support page, you can find this link there: https://www.screencast.com/t/ULuXHKtbaKGM
Why they removed the form from the main page is a question that will likely never be answered.
P.S. One has to register a Zendesk account to use the new support system (or at least I did...).
Mar 4, 2017, 07:5503/04/17
11/05/15
1211
thank you, yes I had to register as well :/
I'll raise it as a concern as I think getting hold of support should be easier not harder :(
Mar 4, 2017, 16:5603/04/17
05/07/16
75
Super. Thanks all.
Mar 12, 2017, 03:1203/12/17
Mar 13, 2017, 10:34(edited)
10/20/15
623
I got this issue as well, but I've been told thay are restructurating (is that a word?) their website, so that new address we find is a temporary replacement, hopefully
Alyona KolomiitsevaCommunity Manager
Mar 13, 2017, 10:3503/13/17
09/17/15
8278
lefeubleu said:
I got this issue as well, but I've been told thay are restructurating (is that a word?) their website, so that new address we find is a temporary replacement, hopefullyYes, we're still working on our new Support website, and once it's ready, submitting a ticket will become easier :)
Apr 23, 2022, 02:4004/23/22
Apr 23, 2022, 02:47(edited)
09/19/14
30
request [4002035] Mykola
LOST IN XERXES BANK OVER 700 MILLIONS INVESTED UNITS FROM MORE THAN 2 YEARS, PLARIUM STILL BLACKLIST MY PAYOUTS, NO SHAME? ONLY 1/3 OR LESS IN RETURN, GOOD JOB, PLARIUM WITH YOUR CHEAT ENGINE!!!
do you mock me, like always! How can you "assure that Sparta functionality is bug-free"? Did you check my Xerxes bank investments Mykola, before you answer? of course not, you answer me like a robot and I LOST OVER FUCKING 700 MILLIONS UNITS POWER IN YOUR POSITION! HOW CAN YOU DARE TO LIE TO ME, WITHOUT CHECK MY BANK FIRST? is that Russian fair play? How long will your cheat engine work against us, over and over? we play black jack here or a strategy game? Shame on you! Can I talk with a Plarium boss here?, and not with a robot who does not care about truth and honor? or your boss is like you? CHECK MY FUCKING PP PERSIAN POSITION BANK INVESTMENTS AND THEN LIE TO ME THAT YOUR "functionality is bug-free" over fucking 700 millions invested , I only have less that 1/3 from my initial units, why , smart operator? and that after more than 2 fucking years!!! Russian game, no wonder!
CHECK MY INVESTMENTS THEN ANSWER!!!
send my message to a boss who can solve that fraud please! you want not help here, you only lie and mock me!
